Pizza Hut

3.6
211 reviews

About

Pizza RestaurantFast Food RestaurantChicken Wings RestaurantTake Out RestaurantRestaurantRestaurant Delivery ServicePizza Hut
Find your nearby Pizza Hut® at 559 Main St NW in Bourbonnais, IL. You can try, but you can’t OutPizza the Hut. We’re serving up classics like Meat Lovers® and Original Stuffed Crust® as well as signature wings, pastas and desserts at many of our locations. Order online or on the mobile app for carryout, curbside or delivery.

Details

  • Dine-inNot available
  • DeliveryAvailable
  • TakeoutAvailable
  • DebitAvailable

Location

Pizza Hut
559 Main St NW, Bourbonnais, IL
60914, United States

Hours

Reviews

3.6
211 reviews
5 stars
91
4 stars
46
3 stars
21
2 stars
7
1 star
46

What are people saying?

AI-generated from recent customer reviews

Order Issues

Numerous customers reported problems with incorrect orders, missing items, and long wait times for delivery.

Customer Service

Feedback indicates a mix of experiences, with some praising friendly staff while others reported rude or unhelpful service.

Food Quality

While some customers enjoyed the pizza, many expressed dissatisfaction with the quality, including burnt or improperly cooked items.

Pricing Concerns

Several reviews mentioned that food prices are perceived as high, especially when considering the quality and service received.

Positive Experiences

Despite the negative feedback, there are positive mentions of quick service, friendly staff, and good food at certain locations.
  • MH
    Marissa Heavener
    4 days ago
    1.0
    This is the second time my family has ordered from here and the food is disgusting. The pizzas are cut wrong, delivered cold, the wings aren’t even covered. This is literally the worst pizza place to order food. The new workers are terrible and the girl who claims she’s a “manager” is so unprofessional and rude. Never come here. Little ceasars is better than here.
  • KH
    Kaela Heavener
    4 days ago
    1.0
    This place is terrible. Last time I went in, my pizza was raw and looked like it had been dropped. The worker was yelling at a customer threatening to fight her. I tried again and the food looked disgusting, it’s not even the right order. Called and the person who spoke on the phone was not polite and refuses to help. I will not be coming here again. Each time I asked for a refund and was only offered a credit as if I want to keep trying to eat this uncooked food.
  • SS
    Stefanie Serrano
    Jan 4, 2026
    4.0
    We have always had great service at this location. Food is usually good, there has been some times when it's not super hot but overall it has been good. We usually get extra cheese on our pizza, and at this Pizza Hut location you can actually tell they put extra cheese on it. We've been to other locations where it was very questionable whether there was extra cheese, which is frustrating because they charge so much for it. But this location we've never had to question it, which is much appreciated!
  • NT
    Nick Thiesen
    Dec 27, 2025
    1.0
    I have ordered form this pizza hut numerous times and never really had an issue until today. The pizza I got today... the cheese and sauce weren't even close to the edge on most of the pizza. The dough was still flat like it hadn't risen at all, and there were barely any toppings on parts of it for ordering "extra" pepperoni. Whoever they had working tonight needs to be fired cause it was all just terrible. I can get a WAY better pizza than this from a local joint for way cheaper. I am done with pizza hut after this.
  • RH
    Rose Haney
    Nov 26, 2025
    1.0
    We ordered our food at 5:27 through the app. We got a confirmation and our cc was charged. After an hour and a half, we hadn’t gotten our food nor was the tracking available. We tried to call NUMEROUS times and no one would answer. We finally contacted the call center to report the issue, but they had no information on our order. After trying to call a few more times, we got McDonalds for the kids. At 7:55( 2 1/2 hours later) our order came. The pizza was not what we ordered, the breadsticks were burned, and our cheese sticks were not with the order. I tried to call again & finally got through at 8: 10. The girl that answered refused to give us a refund saying they didn’t do that. She only offered a credit for next time. We let her know that was unacceptable as they got our money for food that was not only wrong & inedible but also incomplete. The girl got extremely rude. When asked her name, she said “Santa” & refused to give us the store manager’s name telling us it was illegal! We will NOT let this go, we will be in touch with their corporate offices. I strongly urge you to order your food from ANYWHERE else.

Frequently Asked Questions About Pizza Hut

What types of pizza does Pizza Hut offer at the Bourbonnais location?

Pizza Hut in Bourbonnais serves classics like Meat Lovers® and Original Stuffed Crust®, along with signature wings, pastas, and desserts.

What are the hours for delivery at the Pizza Hut in Bourbonnais, IL?

Delivery is available from 10:00 AM to 9:00 PM Monday through Thursday and Sunday, and until 10:00 PM on Friday and Saturday.