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Pizza Hut

3.6
(216 reviews)

Business Details

559 Main St NW, Bourbonnais, IL
60914, United States
(815) 932-2900

About

Pizza RestaurantFast Food RestaurantChicken Wings RestaurantTake Out RestaurantRestaurantRestaurant Delivery ServicePizza Hut
Find your nearby Pizza Hut® at 559 Main St NW in Bourbonnais, IL. You can try, but you can’t OutPizza the Hut. We’re serving up classics like Meat Lovers® and Original Stuffed Crust® as well as signature wings, pastas and desserts at many of our locations. Order online or on the mobile app for carryout, curbside or delivery.

Details

  • Dine-inNot available
  • DeliveryAvailable
  • TakeoutAvailable
  • DebitAvailable

Location

Pizza Hut
559 Main St NW, Bourbonnais, IL
60914, United States

Hours

Reviews

3.6
216 reviews
5 stars
91
4 stars
46
3 stars
21
2 stars
7
1 star
51

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, including rude staff and unhelpful responses to complaints.

Order Accuracy

Many customers reported issues with incorrect orders and missing items, leading to dissatisfaction.

Food Quality

A significant number of reviews mentioned subpar food quality, including cold, burnt, or improperly cooked items.

Delivery Issues

Customers frequently experienced delays and problems with delivery, including orders not being fulfilled.

Positive Experiences

Despite the negative feedback, some customers praised the friendly staff and good food quality during certain visits.
  • JP
    Jonathan Preston
    4 days ago
    1.0
    Never picks up their phone and haven't received my refund of an order I never received
  • AA
    Amanda Aucone
    Feb 19, 2026
    1.0
    They use DoorDash for delivery now. It’s awful. And your dasher can cancel for whatever reason and you’re not even notified. So an hour later or so later “thinking they’re busy” no Actually no one is even getting your pizza and “we can re send a dasher” here’s your cold pie and sticks though that’s the best we can do
  • MP
    Makala Partida
    Jan 25, 2026
    1.0
    Very rude workers on the phone when i called about my order i placed on the app Girl on the phone was very rude laughing with other co workers. never returning again. horrible food also.
  • RG
    Ronin Gunfighter
    Jan 23, 2026
    1.0
    Ordered some food for my family when I came in to pick it up I was told they never got the order even though I showed them on my phone. I thought nothing of it until the manager called me the next day & asked why my order was cancelled. Terrible staff hope they all get fired. Took my business to a local pizza spot who had no problems making our dinner should’ve went there to begin with
  • MM
    Maven
    Jan 21, 2026
    1.0
    Awful experience from both their so called managers, specifically the female manager, on 1/21/26 approximately 540PM. I had placed an order that was incorrect, on 1/2/26 (whom i spoke to on THAT night that told me they would credit my account $30. To wait a day or two so it would show on my account.) I wanted to order pizza today (1/21/26), however I had no credit in my account. I called and was told that I used it. I had not ordered anything from there since that night on 1/2/26 how could I possibly use my credit. They had no answer but basically accused me of using my credit. I never used my credit, however they stated I did. How is that possible considering we never ordered from there since 1/2/26. Then I finally get told theres 7 days to use my credit. I WAS NEVER TOLD THAT IN THE FIRST PLACE. So basically if you screw up my order and credit me, I'm to want pizza within 7 days or else I lose my credit. So instead of figuring out how to resolve this issue, I'm told OH WELL SORRY 🤣 Awful customer service, how about acknowledge that someone in your store didnt explain how the credit works and credit for your store's mistake. Instead, its basically... eh we don't believe you. Trust me, this isn't gourmet pizza, I shouldn't give this much of a crap but its the principle. Horrible experience. NEVER AGAIN. No refund, no credit, what they are, are a bunch of immature punks and crooks apparently. STAY AWAY FROM THIS JOKE OF A PLACE. Hope your awful rating of 3.6 continues to drop because it deserves to be worse.

Frequently Asked Questions About Pizza Hut

What types of pizza does Pizza Hut offer at the Bourbonnais location?

Pizza Hut in Bourbonnais serves classics like Meat Lovers® and Original Stuffed Crust®, along with signature wings, pastas, and desserts.

What are the hours for delivery at the Pizza Hut in Bourbonnais, IL?

Delivery is available from 10:00 AM to 9:00 PM Monday through Thursday and Sunday, and until 10:00 PM on Friday and Saturday.

Brand Certified Facts from Pizza Hut

This information is certified by Pizza Hut and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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