Papa Johns Pizza

Reviews

• CV

  Cassidy Vera

  2 days ago
  5.0
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• JG

  Johnny Gibbons

  Dec 5, 2025
  2.0
  I wanted to take advantage of the any topping $10 deal they have going right now, cuz it's pretty decent. I'm disabled though and delivery is extremely expensive (The cost of the pizza I wanted would have been double). I called the Papa John's corporate customer service number, and I asked if I could order a pizza for pickup and then they would bring it out to my car for me If I drove through the store and parked my car in front. The customer service rep told me that was no problem, all I had to do is order my pizza on the app and then call the store when I showed up to get the pizza delivered out to my car for no extra cost. That seemed reasonable enough, I was even going to give the person who delivered the pizza to my car a small tip. The corporate customer service also gave me the phone number to call the store directly. It was 3:00 a.m. on December 5th btw. After I hung up with the corporate customer service, I decided to call the store just to make sure it was okay with them. I asked The person that answered at their store if I could order my pizza and pay for it in the app And then call them and tell them when I was outside So they could bring the pizza out to me and put it in the car. THEY SAID IT WOULD MOST LIKELY BE TOO BUSY TO DO THAT WHEN I WANTED TO PICK UP THE PIZZA. So they refused. I decided to call Little Caesars in Kankakee, and they said they would have no issue with bringing the pizza out to me as long as I called them when I arrived. The pizza was also $1 cheaper at Little Caesars, and the quality was about the same, as well as the toppings. I'm familiar with the taste difference of Papa John's versus Little Caesars as well ( I know what to expect from Papa John's; It definitely isn't my favorite place to locally to order pizza, but the deal was decent, and I wanted to try something different) I was more than happy with the pizza got from Little Caesars and the service was a thousand times better than the service I got from Papa John's; That place will definitely be crossed off my list permanently because i felt that they were being lazy and losing my service because of it). All in all, I was actually kind of happy that Papa John's treated me like crap because I was more than satisfied with my Pizza from Little Caesars, and their pizza had stuffed crust, And the pizza from Papa John's would not have.
• TM

  Traca Mcbride

  Nov 21, 2025
  1.0
  THE WORST experience I've ever had anywhere ever! I accidentally placed my order for the wrong pick up time. Instead of handing me my cold pizza (which would've been ENTIRELY my own problem) the lady told me they threw it out & refused to remake. Yes they refunded the money, but was treated so obnoxiously rude. There's a million other pizza places to choose from, especially around here. ANY other option would be better. This was my first & last experience. I've never been so mad i had to leave my review before leaving the parking lot.
• CB

  Chrystal Burich

  Nov 5, 2025
  1.0
  I preordered pizzas to be delivered for a lunch reward for a kindergarten class. The pizza was supposed to be delivered at 11:15. At 11:40 the pizzas were still not there. I called the store and was accused they of being rude because I inquired why they didn’t inform me they didn’t have a delivery driver during the day and were relying on DoorDash. I cancelled the order and asked that my money be refunded.
• CZ

  Carla Zunke

  Oct 17, 2025
  1.0
  I called to place a delivery order, and entered my card info into the automated system and then they said my card got declined when I got money in my bank account. The guy hung up on me twice when I am trying to get answers and just get my food delivered. I currently don't have a car and can't go in person. Now they got my money and I got no food. The worst customer service possible. And I tip. Knowing my luck they are the ones that hacked my last bank card. Once I get my money back I will NEVER do business with these rude and unhelpful people ever again.

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