Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.4
683 reviews
5 stars
218
4 stars
136
3 stars
139
2 stars
58
1 star
132
What are people saying?
AI-generated from recent customer reviews
Service Speed
Customers frequently reported extremely slow service, with many waiting over 20 minutes for their orders.
Order Accuracy
A significant number of reviews mentioned incorrect orders, missing items, and overall poor order accuracy.
Staff Attitude
While some customers praised friendly staff, many others reported rude service and a lack of professionalism.
Food Quality
Several reviews noted issues with food quality, including cold or stale items and incorrect preparation.
Cleanliness
Multiple customers expressed concerns about the cleanliness of the restaurant, including dirty tables and unsanitary conditions.
- RWRaymond WilsonJan 2, 20265.0Guadalupe was great! Got me everything I needed and beyond! Food was great as always
- CSCheryl SchmitzDec 18, 20251.0If I could give zero stars I would. Stood in line inside for 10 minutes and was never even acknowledged. Employees would not even look at the counter for customers waiting to order. Never again.
- ITIam “TheTraveler” TheTravelerDec 16, 20251.0Paid $50 for a car wash pulled up to the drive-thru pickup window your roof and everything on your roof is draining all over my car. Mentioned it to the kid at the window, said I just washed this car. Wild motioning to the water falling all over it from the rooftop. Water also bounces and comes down between the car and the window contaminating food and drink. All he did was look up and shrug his shoulders. He did not even offer up an apology. Management can reach out to me with a solution.
- EMElias MontoyaDec 11, 20253.0Hit or miss.
- CSCaleb StanfieldNov 21, 20251.0Pulled up to the speaker as the car ahead of us had just finished ordering. We waited at the speaker for over 2 minutes before we were spoken to. Once we pulled forward we saw a worker sitting outside smoking. Not sure if they were on a break or what, but clearly either the shift was understaffed or the employees working did not have any sense of urgency.
Frequently Asked Questions About McDonald's
What are the regular dining hours of this McDonald's location?
The McDonald's at 575 Main St NW, Bourbonnais is open from 4:45 AM to 11:00 PM Monday through Thursday, and 4:30 AM to 11:00 PM Friday through Sunday.
What are the delivery service hours at this McDonald's?
Delivery service is available daily from 5:00 AM to 11:30 PM Monday through Thursday and Sunday, and until 12:30 AM on Friday and Saturday.
What are the drive-thru hours at this McDonald's?
The drive-thru is open from 4:30 AM to midnight Monday through Thursday and Sunday, and until 1:00 AM on Friday and Saturday.
What online and mobile ordering options does this McDonald's offer?
Customers can order through the McDonald's app available on iOS and Android, or use the delivery URL https://mcdonalds.order.online/business/-5579 for same-day and no-contact delivery.
What payment methods are accepted at this McDonald's location?
This McDonald's accepts American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, and Visa.
Are there curbside pickup and no-contact delivery services available?
Yes, this McDonald's offers curbside pickup, same-day delivery, and no-contact delivery services for customer convenience.
Is there a drive-thru available at this McDonald's?
Yes, this location features a drive-thru service with extended hours to accommodate customers.
How can nearby PNC bank assist customers visiting McDonald's?
Customers can conveniently withdraw cash or manage banking needs at the nearby PNC bank, enhancing their visit to McDonald's at 575 Main St NW.
What nearby dining options can customers explore before or after visiting McDonald's?
Customers might enjoy visiting nearby Pizza Hut, Taco Bell, or Main Dynasty Chinese restaurant for additional dining choices around McDonald's.
Are there any beauty or wellness services close to McDonald's?
Yes, customers can visit nearby places like Bar Nails, Merle Norman Cosmetic Studio, or Ivy Rehab Physical Therapy for beauty and wellness services in the area.