Jimmy John's

4.0
196 reviews

About

Sandwich Restaurant

Location

Jimmy John's
225 S Main St, Bourbonnais, IL
60914, United States

Hours

Reviews

4.0
196 reviews
5 stars
106
4 stars
42
3 stars
17
2 stars
8
1 star
23

What are people saying?

AI-generated from recent customer reviews

Service Issues

Multiple customers reported problems with incorrect orders, long wait times, and poor customer service, particularly from management.

Food Quality

While many customers praised the freshness and taste of the sandwiches, there were complaints about incorrect ingredients and unsanitary conditions.

Staff Attitude

Feedback varied on staff friendliness, with some praising the helpfulness of employees while others reported rude behavior from management.

Delivery Problems

Several reviews highlighted issues with delivery, including late arrivals and missing items.
  • JS
    June Stack
    Sep 9, 2025
    5.0
    This store is great. The workers and delivery guy. Thank you so much for doing a great job. I appreciate all of you.
  • LN
    Lou Ann Napolitano
    Aug 6, 2025
    2.0
    2nd time in a row they messed up on a sandwich. They don’t pay attention to any instructions. It’s kinda frustrating. There are other sub shops.
  • HJ
    Haley Jubin
    Jul 31, 2025
    1.0
    The manger is extremely rude to her employees and screams at them in front of customers-employees were not doing anything wrong. Very uncomfortable while waiting for your food or dining in. This location needs a new manager.
  • MR
    Michelle Ramirez
    Jul 13, 2025
    2.0
    My husband ordered us subs through the app- I was in this direction of town and picked them up. When I got home, my sub was completely wrong. When I called I spoke to a lady (I’m guessing a manager) and told her. She said I could come pick a new one up(I told her I’m not wasting more gas when they screwed up and they are in the other side of town). She then offered a refund… but then she said well the machine isn’t allowing her to give the refund for the giant sub. So she was like give me your name and number and you can get a free giant next time. Mind you this was on June 4, 2025. We went there today July 13, 2025 and they told my husband nothing was in the system. I usually order from them and they always have been great but whoever I spoke with on this day- was an employee that doesn’t belong. Hopefully other managers can look into this incident. I will also call corporate tomorrow to notify them of the incident. My husband’s sub was correct this day so it was my sub that was wrong.
  • LD
    Lisa Duitsman
    Aug 6, 2023
    1.0
    I’ve found a hair in my sandwich twice. First hair was a cat hair. Second was a long, brown hair. Sealed the deal for me - never ordering from here again. I suggest you check your sandwich ahead of time for “extra toppings”.