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Jimmy John's

4.0
(199 reviews)

Business Details

225 S Main St, Bourbonnais, IL
60914, United States
(815) 929-9620

About

Sandwich Restaurant

Location

Jimmy John's
225 S Main St, Bourbonnais, IL
60914, United States

Hours

Reviews

4.0
199 reviews
5 stars
107
4 stars
42
3 stars
17
2 stars
8
1 star
25

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted issues with rude staff and poor customer service, including complaints about management's behavior towards employees and customers.

Order Accuracy

Many customers reported frequent mistakes with their orders, including incorrect sandwiches and missing items, leading to frustration.

Food Quality

While some customers praised the freshness and taste of the sandwiches, others reported finding hair in their food and receiving stale cookies.

Delivery Issues

Several reviews mentioned long wait times for delivery and problems with orders not arriving as expected.

Staff Friendliness

Despite some negative experiences, many customers appreciated the friendliness and helpfulness of the staff during their visits.
  • HR
    Heather Rodriguez
    Feb 23, 2026
    1.0
    Confusing because normally there’s no issues. Just a deli sandwich. This time, tracker said it was delivered but I’ve looked all over my front yard and porch, even checked my truck. No food. Try to call and the call ends before connecting or it says “Welcome to Verizon Wireless, your call cannot be completed as dialed because the caller is currently unavailable.” Sooooo $20 in lunch and still hungry? How do we get ahold to say “Hey- where’s my food actually at?”
  • KS
    Kira Stearns
    Feb 14, 2026
    1.0
    I ordered online. I only had $100 bill on me to pay when I picked it, the rude employee working said she just counted out her drawer on a Saturday at 2pm, and couldn't break the bill. I had to leave and drive 3 blocks to the gas station to break the bill, return to the store , another unpleasant employee then handed me my order, only to get home and both sandwiches were made incorrectly. I wish people would stop getting jobs that have 0 customer service.
  • JS
    Joe Sands
    Jan 12, 2026
    5.0
    App not working to well but restaurant was great.
  • JS
    June Stack
    Sep 9, 2025
    5.0
    This store is great. The workers and delivery guy. Thank you so much for doing a great job. I appreciate all of you.
  • CC
    CreativeOne
    Jan 11, 2017
    4.0
    Food is always good and fast though compared to Subway their prices are a little high IMO

Brand Certified Facts from Jimmy John's

This information is certified by Jimmy John's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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  • Categories
  • Geo coordinates
  • Legal business name
  • Hours of operation
  • Phone number
  • Official website
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