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Jimmy John's

3.5
(208 reviews)

Business Details

2090 N State Rte 50, Bourbonnais, IL
60914, United States
(815) 935-5177

About

Sandwich Restaurant

Location

Jimmy John's
2090 N State Rte 50, Bourbonnais, IL
60914, United States

Hours

Reviews

3.5
208 reviews
5 stars
83
4 stars
44
3 stars
23
2 stars
19
1 star
39

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported poor service, including rude staff, long wait times, and incorrect orders.

Food Quality

While some customers enjoyed the sandwiches, many complained about stale bread, incorrect ingredients, and overall poor sandwich preparation.

Customer Experience

Several reviews highlighted a lack of acknowledgment and friendliness from staff, leading to a negative dining experience.

Order Accuracy

A significant number of customers experienced issues with their orders being incorrect or incomplete.
  • TR
    Tori Rubino
    Jan 13, 2026
    2.0
    The female window worker handed me the drink and the top wasn’t on all the way and I lost most of my drink, as well as my car was sticky. She just gave me my sandwich by itself, no bag and didn’t ask if i wanted a receipt. Me and my husband will not be returning.
  • MD
    Marisa Donnelly
    Jan 5, 2026
    2.0
    Ordered through the app and got my order wrong. They also made the sandwich poorly. Was disappointed by this. I couldn't even drink my drink bc they gave me the wrong drink. There's no where in the app to fix this either. Just basically wasted my money on what I didn't order. It's unfortunate.
  • NH
    Narisa Henry
    Jan 1, 2026
    1.0
    There was no one in front of me no one behind me absolutely no one in the store so why did it take 20 minutes for them to make my sandwich I have no idea and it’s completely insane . Slowest jimmy John’s I’ve ever been to . 3 people working 1 customer 1 sandwich 20 minutes….
  • MS
    MJ S
    Nov 22, 2025
    1.0
    One of the slowest drive thrus in town.
  • DG
    David Granzow
    Nov 9, 2025
    1.0
    My daughter ordered sandwiches for us and this is what I got for 8.00 bucks. Don't get a roast beef. It only takes one hour an fifteen minutes to prepare this beautiful sandwich.

Brand Certified Facts from Jimmy John's

This information is certified by Jimmy John's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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