Service quality is inconsistent, with some customers praising attentive staff while others report long waits and unhelpful management.
Food Quality
Food quality varies, with some enjoying the wings and other items, while others complain about overcooked or poorly prepared dishes.
Atmosphere
The atmosphere is generally positive, with many enjoying the sports viewing experience, though some find it too loud.
Order Accuracy
There are frequent issues with order accuracy, particularly with online orders and special promotions.
NW
Nick Webb
2 days ago
1.0
Change your fryer oil. The fries were cold and tasted like they'd be taken off the floor of a car after a week. I've seriously had a better chicken sandwich from McDonald's, looked like it'd been stepped on. Voiced my displeasure to the server....who just walked away
SS
sam
Jan 5, 2026
1.0
I had boneless wings and french fries. They were obviously stale or reheated. Mysterious particles in my drink. Waitress walked away when we tried to voice our concerns. Menus were sticky. I am unable to reach out on the website as I was never given a receipt with an order number and the bourbanois Illinois location does not show up on their website.
OJ
ogbobbie Johnson
Jan 3, 2026
1.0
Today’s service will make me only return for a DoorDash order never for my own enjoyment. Yajaira needs a lot more training on how to serve her guest. Even under pressure. Luckily I can take my business elsewhere
PK
phil king
Jan 1, 2026
2.0
I've been here many times . The last time I went the food was underwhelming the chicken sandwich I had was bairly edible .
MS
Max Stuck
Dec 18, 2025
5.0
Plenty of TVs playing a variety of sports games. Service is plentiful and pleasant. Good is great and comes out in a timely manner. Nothing bad so say about here. So if you want a place to relax enjoy a game and food this would be one of the spots to highly consider.