Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Numerous customers reported long wait times, poor service, and incorrect orders, particularly in the drive-thru.
Food Quality
Many reviews mentioned cold or poorly prepared food, with several customers receiving incorrect items or stale products.
Customer Experience
Several customers expressed dissatisfaction with the attitude of staff and management, citing rudeness and lack of professionalism.
Cleanliness
Multiple reviews highlighted cleanliness issues within the restaurant, including dirty tables and unsanitary conditions.
Positive Staff Interactions
Some customers praised specific staff members for their helpfulness and friendliness, indicating that service can vary significantly.
IE
Ismael Enciso
Oct 27, 2025
1.0
The hours for the dining room hours in this establishment is not well implemented. It says on the door that the dining room hours closes at 10 pm, but I got there at 6:50 pm, several hours before they supposedly close, and they didn't let me in. I even got a rude look from the curly haired manager with a gesture saying that they were closed. If you're going to close that early, then the very least you could do it actually make sure the hours are correct on the door. Not to mention the fact i saw two other customers taking photos after not entering before me, which I'm assuming is them complaining about the same issue. I hope the rude manager develops the ability to read so he can see that the time on his door is clearly not he time he actually closes the dining room. Get someone who can read next time.
ST
Samantha Taylor
Oct 26, 2025
1.0
I ordered a Double Stack with cheese, no pickles, extra onion in the drive thru. After a 5-7 minute wait, I was asked to pull around to the second door. My sandwich was brought out cold, with pickles and no cheese and slathered with ketchup all over the wrapper and bun. I asked for another sandwich along with the receipt. I was brought another sandwich that was cold and once again slathered in ketchup. I went in the restaurant and asked for a refund from the manager, Laura. She said that they don’t give out refunds and offered me a third sandwich and an additional item that I declined. I left the restaurant with no sandwich and no refund. I stated that I would contact corporate and she said that they probably would not be able to help because they are franchised owned. I will NEVER eat at this location again! Absolutely horrible customer service!
PG
Paul Gross
Oct 23, 2025
2.0
Went there yesterday at about 3pm. Late lunch due to busy day. Starving! I always make it a point to dine in. Cold fries, requested hot fries, then got to my burgers they were worse. Seemed like they had been sitting for quite awhile. So frustrated just ate them. Wendys hot and fresh, riiiiiiiiiight, no wonder there going down the tubes! I'm sure Dave rolls over in his grave daily. If your gonna serve cold food give it to the drive thru customer not someone who takes the time to come in! But the staff sure dented to be yucking it up the whole time I was eating. More focus on quality less on humor.
LL
Laura Legault
Sep 22, 2025
1.0
The drive through had one car in front of me and it took 25 minutes.
CS
Chris S
Sep 21, 2025
2.0
Drive thru service was terrible every single car has to individually pull up and be placed on hold for at least 2-3 minutes before your order could be taken and then while waiting for the food you can hear whoever is in the back preparing it complaining about the orders. It’s my money and if I don’t want a topping on my sandwich that’s my preference which if anything makes it easier for you to make. Either way your unwarranted comments shouldn’t be heard by customers who paid for your service, because if I was to voice damn That slow For only two cars how receptive would they be.
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
Is Wendy’s delivery available near me?
To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.
Is Wendy’s hiring in Bolingbrook, IL?
To check if this Wendy’s location is currently hiring, visit our <a href="https://wendys-careers.com/job-search/">Careers page</a>, enter Bolingbrook, IL into the appropriate form fields and submit your search. If any jobs are currently available at this location or one nearby, they should appear within the results list.
If there are no open positions at your preferred restaurant at the time of your search, we recommend checking back often.
How do I contact Wendy’s with questions or feedback about this location?
Feedback about your experience with this Wendy’s location may be provided to our Customer Care team. To reach out through Live Chat or to leave a message, please visit our <a href="https://www.wendys.com/contact-us">Contact page</a>; use 888-624-8140 to call.
You may also provide feedback by filling out a <a href="https://www.wendyswantstoknow.com">Wendy’s Customer Satisfaction Survey</a>. You will need to refer to your receipt for the restaurant number, date and time of visit.
If you need to reach this location directly, please call (630) 759-0805.
Where can I buy Wendy’s gift cards?
Wendy’s gift cards are available in-restaurant, through several brick & mortar and online retailers and through our own online shop. To place an individual or bulk order online, please visit our <a href="http://www.wendysgiftcards.com/#/home">gift card portal.</a>
Already have a gift card? <a href="https://find.wendys.com/gift-card">Check your balance!</a>
Where can I find menu pricing?
Pricing may vary slightly depending on your location. To see menu prices for the Wendy’s of your choice, please visit <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app. Once you’ve selected your location, prices should appear for each menu item.
Where can I find nutrition and allergen information?
This information can be found on our <a href="https://order.wendys.com/categories?site=menu">menu website</a>, within our mobile app and in-restaurant. To access via our website or mobile app: Click through to a specific menu item and then select the blue “Nutrition & Allergens” link found underneath the description and calorie count. If you are on the Wendy’s website or the mobile app, you’ll notice that the nutrition statistics will update as you customize your order.
A nutrition information poster is also located in each Wendy’s restaurant. A crew member will be happy to assist in directing you to it.
Does 221 South Weber Road Wendy’s serve breakfast?
Yes, this Wendy’s location in Bolingbrook, IL serves breakfast! Go to <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app, select this location, and choose from our selection of breakfast combos, croissant, biscuit and classic sandwiches, coffee and sides.
Is the Wendy's location at 221 South Weber Road in Bolingbrook, IL currently open?
Yes! Wendy's at 221 South Weber Road is open and committed to serving you during this time via dine-in, drive-thru, or delivery where available.
What are the operating hours for the drive-thru at Wendy's on South Weber Road?
The drive-thru at this Wendy's is open daily from 7:30 AM to midnight.
Does this Wendy's location offer breakfast?
Yes, breakfast is served at the Bolingbrook Wendy's. You can order breakfast combos, croissant, biscuit and classic sandwiches, coffee, and sides.
What payment methods are accepted at Wendy's on South Weber Road?
Wendy's accepts American Express, Cash, Discover, MasterCard, and Visa as payment options.
Can I order Wendy's food online or through an app for delivery or pickup?
Yes, you can order online via the Wendy's app or at order.wendys.com for delivery or pickup from this location.
How can I contact the Wendy's at 221 South Weber Road for questions or feedback?
You can call the location directly at (630) 759-0805 or reach out through Wendy's Customer Care page, live chat, or phone at 888-624-8140.
Are there nearby restaurants where I can enjoy other dining options before or after visiting Wendy's?
Yes, nearby restaurants include Parlor Doughnuts for donuts and smoothies, KFC for chicken dishes, Olive Garden for Italian cuisine, and Andy's Frozen Custard for desserts.
Where can I find nearby banking services close to Wendy's?
PNC and Chase banks are nearby, offering ATMs and financial services for your convenience while visiting the area.
What entertainment or shopping options are near the Wendy's on South Weber Road?
Nearby options include Lowe’s Home Improvement for hardware shopping, FedEx Office Print & Ship Center for printing and shipping needs, and Lou Malnati’s Pizzeria for an additional dining choice.
Does this Wendy's location have drive-thru service and other dining options?
Yes, this Wendy's offers drive-thru, dine-in, delivery, and takeout services to accommodate your dining preferences.