Dunkin'

3.8
919 reviews
Decked Out Lattes

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Bolingbrook, IL for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
245 South Bolingbrook Drive, Bolingbrook, IL
60440, United States

Hours

Reviews

3.8
919 reviews
5 stars
455
4 stars
176
3 stars
106
2 stars
58
1 star
124

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while some employees are praised for their friendliness, others are reported to be rude and dismissive.

Order Accuracy

Many customers experienced issues with incorrect orders, leading to frustration and disappointment.

Cleanliness

The cleanliness of the location received both positive and negative feedback, with some praising it while others reported unsanitary conditions.

Speed of Service

Service speed varies significantly; some customers report quick service, while others mention long wait times and slow staff.

Product Quality

The quality of food and drinks is inconsistent, with some customers enjoying their orders while others complain about stale or improperly made items.
  • SM
    Stephanie Mathews-Martin
    Oct 16, 2025
    5.0
    I don't care what time I go to the Duncan rather it be 3am or 3pm, the coffee is good, I drink my coffee black.
  • RE
    Rocio Estrada
    Sep 30, 2025
    5.0
    I’m never trading this place for any other Dunkin! Friendly staff, food is on point. Coffee is made how you ask for it. Overall fabulous staff. The guy in the drive through window is always so friendly and makes my day when he greets you.
  • MF
    michele fitzgerald
    Sep 17, 2025
    3.0
    It was ok. We ordered and extra hash brown. They charged us but they were not in the bag. Disappointing
  • KM
    Keyonda Murray
    Aug 24, 2025
    1.0
    I wish I could put no stars, after going to this Dunkin a couple times I’ll NEVER COME BACK! it’s always a rude shift lead on the intercom.(I did call to get her name but she said they don’t wear name tags and she wasn’t giving her name out) I didn’t get a pleasant hello I got an employee who seems like they don’t want to be there this is all the time. My bagel was cold with very little cream cheese and my matcha was made incorrectly. I will say that there is a tall gentleman that’s normally at the window who is very pleasant.
  • DL
    D L
    Aug 21, 2025
    1.0
    Today I was treated like garbage at this Dunkin drive thru. My husband had a scheduled surgical procedure scheduled for 8:20am. I put in my order at 7:48am and stopped at the drive thru at approximately 8:02 am. I was told my order was not ready I asked for the ETA and the lady said she did not know it would maybe take 5 minutes. I explained I had an appointment and thats why I ordered ahead. She was rude and said that they had a timer and needed me to pull ahead and park. I asked for a refund and she stated they could not give a refund because it was through a third party(mind you i used the Dunkin’ app). I then (upset) told her that was not my problem and I asked for a refund or not to be parked due to my appointment time and if I ordered ahead it was to have my food ready. She called another rude lady to the window who said I had to park after not parking they gave me my food (which I couldn’t eat after being so upset and fear they would spit in it). They lady then stated “have the day you deserve”. This is so said that these two ladies think that it’s right to talk to a consumer like that a person who spends money so they get paid. Reality check if it were not for customers you would not have a job. Do yourself a favor and get out the kitchen cause you clearly can’t take the heat. Pure disappointment at this location.The two rude ladies were white just incase that helps management identify who they are.

Frequently Asked Questions About Dunkin'

What are the operating hours of Dunkin' in Bolingbrook, IL?

Dunkin' in Bolingbrook, IL is open 24 hours a day, 7 days a week.

What types of meals does Dunkin' serve at this location?

Dunkin' serves breakfast, lunch, and brunch at this location.