McDonald's

3.8
1817 reviews
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Business Details

11920 S Western Ave, Blue Island, IL
60406, United States
(708) 371-6118
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
11920 S Western Ave, Blue Island, IL
60406, United States

Hours

Reviews

3.8
1,817 reviews
5 stars
783
4 stars
417
3 stars
310
2 stars
114
1 star
193

What are people saying?

AI-generated from recent customer reviews

Food Quality

Customers generally praised the food quality, noting it was delicious and fresh, although some reported issues with cold or improperly prepared items.

Customer Service

There are significant concerns regarding customer service, with many reviews highlighting rude staff, poor order accuracy, and a lack of attentiveness.

Cleanliness

Multiple customers reported unsanitary conditions, including dirty tables and bathrooms, which detracted from their overall experience.

Pricing

Many customers expressed dissatisfaction with rising prices, particularly for items like ice cream, which they felt were too high compared to competitors.

Management Issues

Several reviews indicated poor management and staffing problems, with calls for better training and a more professional atmosphere.
  • NM
    Nadia Von Minor
    2 days ago
    5.0
    The fastest service McDonalds in the area. Keep up the good work! Fries fresh, food hot and line always fast
  • DA
    Dachia Allen
    Nov 7, 2025
    1.0
    This location is extremely unprofessional and they always seem to get my order wrong. It’s so often that I had to make a review and I am not typically a person to take things this far but it’s truly out of hand please do better paying customers deserve quality service!
  • LL
    Larry Lamovec
    Oct 22, 2025
    1.0
    Prices are higher than others Ice cream cone $3.00 vs 1.50 And many more
  • PC
    Penelope Carpenter
    Oct 11, 2025
    5.0
    Food is fabulous
  • BB
    Blue
    Sep 21, 2025
    1.0
    Some of the Workers seems very racist. At around 6:30 9/22 I went in to pick up a order small frame tall girl with long black hair just looked at me and continued play in her hair she talked to her coworker. I said excuse me several times and she still didn't acknowledge me. Finally after a male worker told her to assist me she took the name for the pick up and just sat the bag down and walked away. Very poor customer service.
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Frequently Asked Questions About McDonald's

What are the delivery hours for McDonald's at 11920 S Western Ave, Blue Island?

Delivery is available from 4:30 AM to midnight Monday through Wednesday, from 4:30 AM to 1:00 AM Thursday through Saturday, and from 5:30 AM to midnight on Sunday.

When is the drive-thru open at this McDonald's location?

The drive-thru operates from 4:00 AM to 1:00 AM Monday through Wednesday and Sunday, and is open 24 hours on Thursday, Friday, and Saturday.