Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.8
1,826 reviews
5 stars
788
4 stars
418
3 stars
310
2 stars
114
1 star
196
What are people saying?
AI-generated from recent customer reviews
Order Accuracy
Numerous customers reported frequent issues with incorrect orders and missing items.
Customer Service
Feedback indicates a mix of positive and negative experiences, with some staff being friendly while others were described as rude or unprofessional.
Cleanliness
Several reviews highlighted concerns about the cleanliness of the restaurant, including dirty tables and unsanitary bathrooms.
Food Quality
While some customers praised the food as delicious, others noted inconsistencies in freshness and preparation.
Service Speed
There were mixed reviews on service speed, with some praising fast service while others experienced long wait times.
- IIIsmael2 days ago5.0Very quick and simple, the food service was very easy to do since they understood my order correctly without me having to say it again and there were multiple seats to sit at
- SKSharia Kennedy5 days ago1.0I’ve been coming to this McDonald’s for a long time, but lately I haven’t been returning as often because the environment has become uncomfortable. First, I want to say that not all employees are rude. In fact, the African-American employees I’ve interacted with have generally been polite, helpful, and professional. However, during morning visits, I’ve repeatedly experienced rude behavior and poor customer service from certain other employees. I’m not sure if it’s due to a language barrier or something else, but the tone, attitude, and unnecessary delays at the register have made ordering feel stressful rather than routine. As an African-American woman, I can’t help but notice that the service feels different at times, and that shouldn’t happen in a professional customer service setting. Another major concern is the drive-thru. People are allowed to ask for money directly at the drive-thru speaker and at the payment window. Being approached for change before I can even order or pay for my food is very uncomfortable and inappropriate. Customers should be able to complete their transaction without being pressured or distracted. Lastly, while I understand restrooms may be locked, the bathroom cleanliness has still been an issue on multiple visits. I’m sharing this feedback because I used to enjoy coming to this location, but the recent experiences have made me hesitant to return. I hope management addresses these concerns so customers can feel comfortable and respected again.
- SHShawn HoekstraDec 24, 20251.0They always forget something in your order
- VVVladimirDec 19, 20255.0Definitely the welcome you need coming back around
- RGRamona GentryDec 12, 20254.0The mcdonald's at a hundred nineteenth in western the last time I was there.The service was terrible.They were giving the wrong orders out.I was in the drive through.They gave me the wrong order.I had to go in and still had to wait twenty minutes. But the people were nice. I don't eat it, but my grandkids love it.So this is where I end up
Frequently Asked Questions About McDonald's
What are the delivery hours for McDonald's at 11920 S Western Ave, Blue Island?
Delivery is available from 4:30 AM to midnight Monday through Wednesday, from 4:30 AM to 1:00 AM Thursday through Saturday, and from 5:30 AM to midnight on Sunday.
When is the drive-thru open at this McDonald's location?
The drive-thru operates from 4:00 AM to 1:00 AM Monday through Wednesday and Sunday, and is open 24 hours on Thursday, Friday, and Saturday.
What services does this McDonald's offer for pickup and delivery?
This McDonald's provides curbside pickup, delivery, same-day delivery, and no-contact delivery options.
Can I order McDonald's food from my phone?
Yes, you can order through the McDonald's App available on iOS and Android, or visit https://mcdonalds.smart.link/mjuu1ggdi to place your order online.
What payment methods are accepted at this McDonald's?
Accepted payment options include American Express, Android Pay, Apple Pay, cash, Discover, Mastercard, and Visa.
Does this McDonald's location have a drive-thru?
Yes, this location has a drive-thru available.
What are some nearby restaurants where I can eat after visiting McDonald's?
Nearby dining options include Domino's Pizza, Sharks Fish and Chicken Blue Island, and BAR 118, offering pizza, seafood, and bar fare respectively.
Where can I find nearby banking services while visiting McDonald's?
U.S. Bank and US Bank ATM are nearby for your banking needs.
Are there places nearby for shopping or personal care from McDonald's?
Yes, nearby you can visit Bard Wear for clothing and accessories, Miown Salon LLC or Sister's Hair Gallery for beauty services.
What other services are available close to this McDonald's location?
Nearby you can find Enterprise Rent-A-Car for vehicle rentals, Walgreens pharmacy, and Western Union for money transfer services.