Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Many customers reported issues with incorrect orders and missing items, leading to frustration and dissatisfaction.
Customer Service
There are numerous complaints about rude and unhelpful staff, particularly at the drive-thru, impacting the overall customer experience.
Cleanliness
Some customers praised the cleanliness of the location, especially the bathrooms, while others noted inconsistent cleanliness standards.
Food Quality
Feedback on food quality is mixed; some customers enjoyed fresh and hot meals, while others experienced stale or poorly prepared food.
Service Speed
While some reviews highlighted fast service, others mentioned long wait times and inefficiencies, particularly during busy hours.
AG
Araceli044 Grajales
Feb 20, 2026
2.0
Creo que las personas que atienden deberían tener mejor sueldo para ver si así atienden mejor, pésimo servicio.
BJ
BG Jinxa
Feb 20, 2026
1.0
The worker (short Hispanic kid with curly hair worked today around 5PM) decided is a good idea to chat and giggle with his friends who were sitting right next to the kiosk and front about me (my nickname I use on my McDonalds app as I don’t use my actual government name) and thought I wouldn’t hear him say “here he comes” and his friend looking at me trying not to giggle.
MR
Maria Rodriguez
Feb 18, 2026
1.0
My daughter and her friends were refused service for being Hispanic. No business should lock the door to paying customers.
JC
Jae Clarida
Oct 31, 2025
1.0
they didn’t answer the phone :(
CK
Christine M. Kling
Oct 29, 2025
1.0
You just can't get the order right. Drive up window, egg McMuffins come as sausage, 2 cokes come as one, very tuff communication with drive up frustrating that everything has to be checked before you pull away.
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