Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.6
1,163 reviews
5 stars
431
4 stars
262
3 stars
209
2 stars
96
1 star
165
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customers frequently reported rude or indifferent staff, with many experiences highlighting poor customer service and unhelpful attitudes.
Order Accuracy
Numerous reviews indicated that orders are often incorrect, with missing items or wrong food being a common complaint.
Food Temperature
Many customers noted that food is frequently served cold or lukewarm, which detracts from their overall experience.
Drive-Thru Efficiency
The drive-thru service is often slow, with long wait times reported even when the line is short.
Cleanliness Issues
Several reviews mentioned cleanliness problems, including dirty floors and unsanitary conditions in the dining area.
- MBMary Bense6 days ago5.0There service is really nice and not like rude and the food is really good
- MEMeghanne Elizabeth6 days ago1.0If I could post pictures of my order I would. I ordered online and redeemed my points to get a filet of fish. Said the code on the speaker, went to the first window. Got told it was canceled when it wasn’t and showed that my screen wasn’t showing a screenshot and that it was paid for. The app took my points to where I had 300 points left when I had 5000 to begin with. Then ordered it again through the drive thru paid for it again with my card. Got a pro McFlurry and I came home and ate it and it was only the top layer that was the McFlurry mix and the rest of it was JUST vanilla ice cream. Never will I be coming to this McDonald’s and you all need a better night crew. Their attitudes are horrendous and not at all professional. My pictures will be going to corporate since I can’t post them here there is no option to do so. I came to this store at 9pm on 11-17-25. That night crew scheduled needs to not be the night crew or needs babysat by a manager.
- LRL RossNov 13, 20255.0Always kind, courteous, and efficient.
- JBJamie BaumgarthOct 28, 20251.0At Bethalto, Illinois McDonalds. Ordered at Drive thru. Specially asked for fresh hot fries. Go back in as fries were not fresh or hot. Workers carrying and looking at cell phones the whole time as it wasn't busy. Not much going on inside. 2 people sitting inside. They took fries and went and put down fresh...even though they tried to say they just came up. Not even, I'm sorry about that. Drive thru wasn't full either. 2 cars. I took a small 8oz paper cup from side of register to get water as I waited. Guy with long dark hair jumps out to say, NO, you can't take a cup! Wasn't even a regular drink cup. Told him I was going to get water while I waited. He said, you'll have to pay for it. Very cocky. He proceeded to go behind counter and talked to another female staff member about me. Duh! Like I can't hear! I then stepped around and said I'd like my money back and keep the fries. He then debated that my fries were fresh. And to take it up with owner. So OWNER, here I am. The order was not fulfilled as requested, yet, ket me charge you for water while you wait. I will not return to this McDonalds. BTW, your floors are greasy and disgusting out front. You slide all over. Maybe instead of using cell phones, they could clean and mop.
- DHDuane HughesOct 4, 20251.0Don’t go thru the drive thru on Saturday morning. The wait is long just to order. Then at the food window (after you have paid) they assign you to a number to wait longer.
Frequently Asked Questions About McDonald's
What are the regular operating hours of McDonald's at 2 Plaza Drive, Bethalto?
McDonald's at 2 Plaza Drive, Bethalto is open daily from 6:00 AM to 11:00 PM.
When is the drive-thru open at this McDonald's location?
The drive-thru is open every day from 6:00 AM to 11:00 PM at this McDonald's.
During what hours is delivery available from this McDonald's?
Delivery is available daily from 6:30 AM to 10:30 PM.
What delivery and pickup services does this McDonald's offer?
This McDonald's offers curbside pickup, delivery, same-day delivery, and no-contact delivery services.
How can I order McDonald's food online from this location?
You can order online via the McDonald's delivery website at https://mcdonalds.order.online/business/-5579 or through the McDonald's app available on the Apple App Store and Google Play Store.
What payment options are accepted at this McDonald's?
They accept American Express, Android Pay, Apple Pay, cash, Discover, MasterCard, and VISA.
Does this McDonald's location have a drive-thru service?
Yes, this McDonald's has a drive-thru service available.
What nearby dining options are available around McDonald's at 2 Plaza Drive?
Nearby dining options include Hardee's, Arby's, Burger King, and another McDonald's, offering a variety of fast food and burger choices.
Are there any nearby banks or financial services near McDonald's in Bethalto?
Yes, U.S. Bank, US Bank, Financial Advisors | US Bancorp Investments, Western Union, and several U.S. Bank ATMs are close by for your banking and financial needs.
What nearby stores and services can I visit before or after dining at McDonald's?
Nearby you can find stores and services such as Redbox rental kiosks, Domino's Dezines for printing, O'Reilly Auto Parts, Ace Hardware, Dollar General, Craft and Antique Mall, and Bethalto Party World for party supplies.