McDonald's

3.6
1169 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
2 Plaza Drive, Bethalto, IL
62010, United States

Hours

Reviews

3.6
1,169 reviews
5 stars
434
4 stars
263
3 stars
209
2 stars
96
1 star
167

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Many customers reported frequent issues with incorrect orders and missing items.

Service Quality

Customer service experiences varied widely, with some praising friendly staff while others reported rudeness and unprofessional behavior.

Food Quality

Food temperature and quality were inconsistent, with complaints about cold or poorly prepared items.

Drive-Thru Efficiency

Drive-thru service was often slow, with long wait times and the need for customers to pull forward to wait for their orders.

Cleanliness

Several reviews mentioned cleanliness issues, particularly in the dining area and with food preparation.
  • HU
    Hailey Utter
    Jan 2, 2026
    1.0
    Going through town just to quickly see grandkids and get back on the road to Colorado, ordered 12 breakfast sandwiches & 12 hash browns through the drive through, The First Lady was great, told us that if we called in advance in would help us for our convenience, big smile, great attitude, respectfully made her point, second young girl in drive through glared and huffed “ can you go to space three”, my husband didn’t here her and asked what and she didn’t even respond but directed her glare at me I guess to prompt me to repeat it, and shut the window on him, last lady who brought out the food felt the need to educate that 12 sandwiches, our order where we just spent 100$, the point of having a business, that we needed to call in advance. Two rude ladies. First Lady was professional
  • JM
    Jacob Major
    Dec 8, 2025
    1.0
    They never get your order right. They seem to be brainless when it comes to food service. Can't even hand a darn drink out the window. Forgetfulness always.
  • JT
    Joe Thompson
    Dec 6, 2025
    5.0
    This place was absolutely packed at lunch time today with the drive thru 20 cars deep. I got to the window and forgot to order one item. Even though it was crazy busy, Jacob, the young man in the drive thru window, added my item for me without any hesitation and was friendly as could be. I know they were stressed out from being so busy but he didn't let that show at all. Great employee. Best fast food service I've had in a lonnnnng time.
  • TB
    Timothy B
    Dec 2, 2025
    5.0
    As far as McDonald's goes, this is the one you can base what a McDonald's is supposed to be like.
  • ME
    Meghanne Elizabeth
    Nov 18, 2025
    1.0
    If I could post pictures of my order I would. I ordered online and redeemed my points to get a filet of fish. Said the code on the speaker, went to the first window. Got told it was canceled when it wasn’t and showed that my screen wasn’t showing a screenshot and that it was paid for. The app took my points to where I had 300 points left when I had 5000 to begin with. Then ordered it again through the drive thru paid for it again with my card. Got a pro McFlurry and I came home and ate it and it was only the top layer that was the McFlurry mix and the rest of it was JUST vanilla ice cream. Never will I be coming to this McDonald’s and you all need a better night crew. Their attitudes are horrendous and not at all professional. My pictures will be going to corporate since I can’t post them here there is no option to do so. I came to this store at 9pm on 11-17-25. That night crew scheduled needs to not be the night crew or needs babysat by a manager.

Frequently Asked Questions About McDonald's

What are the regular operating hours of McDonald's at 2 Plaza Drive, Bethalto?

McDonald's at 2 Plaza Drive, Bethalto is open daily from 6:00 AM to 11:00 PM.

When is the drive-thru open at this McDonald's location?

The drive-thru is open every day from 6:00 AM to 11:00 PM at this McDonald's.