Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Many customers reported frequent issues with incorrect orders and missing items.
Service Quality
Customer service experiences varied widely, with some praising friendly staff while others reported rudeness and unprofessional behavior.
Food Quality
Food temperature and quality were inconsistent, with complaints about cold or poorly prepared items.
Drive-Thru Efficiency
Drive-thru service was often slow, with long wait times and the need for customers to pull forward to wait for their orders.
Cleanliness
Several reviews mentioned cleanliness issues, particularly in the dining area and with food preparation.
HU
Hailey Utter
Jan 2, 2026
1.0
Going through town just to quickly see grandkids and get back on the road to Colorado, ordered 12 breakfast sandwiches & 12 hash browns through the drive through,
The First Lady was great, told us that if we called in advance in would help us for our convenience, big smile, great attitude, respectfully made her point, second young girl in drive through glared and huffed “ can you go to space three”, my husband didn’t here her and asked what and she didn’t even respond but directed her glare at me I guess to prompt me to repeat it, and shut the window on him, last lady who brought out the food felt the need to educate that 12 sandwiches, our order where we just spent 100$, the point of having a business, that we needed to call in advance. Two rude ladies.
First Lady was professional
JM
Jacob Major
Dec 8, 2025
1.0
They never get your order right. They seem to be brainless when it comes to food service. Can't even hand a darn drink out the window. Forgetfulness always.
JT
Joe Thompson
Dec 6, 2025
5.0
This place was absolutely packed at lunch time today with the drive thru 20 cars deep. I got to the window and forgot to order one item. Even though it was crazy busy, Jacob, the young man in the drive thru window, added my item for me without any hesitation and was friendly as could be. I know they were stressed out from being so busy but he didn't let that show at all. Great employee. Best fast food service I've had in a lonnnnng time.
TB
Timothy B
Dec 2, 2025
5.0
As far as McDonald's goes, this is the one you can base what a McDonald's is supposed to be like.
ME
Meghanne Elizabeth
Nov 18, 2025
1.0
If I could post pictures of my order I would. I ordered online and redeemed my points to get a filet of fish. Said the code on the speaker, went to the first window. Got told it was canceled when it wasn’t and showed that my screen wasn’t showing a screenshot and that it was paid for. The app took my points to where I had 300 points left when I had 5000 to begin with. Then ordered it again through the drive thru paid for it again with my card. Got a pro McFlurry and I came home and ate it and it was only the top layer that was the McFlurry mix and the rest of it was JUST vanilla ice cream. Never will I be coming to this McDonald’s and you all need a better night crew. Their attitudes are horrendous and not at all professional. My pictures will be going to corporate since I can’t post them here there is no option to do so. I came to this store at 9pm on 11-17-25. That night crew scheduled needs to not be the night crew or needs babysat by a manager.
What are the regular operating hours of McDonald's at 2 Plaza Drive, Bethalto?
McDonald's at 2 Plaza Drive, Bethalto is open daily from 6:00 AM to 11:00 PM.
When is the drive-thru open at this McDonald's location?
The drive-thru is open every day from 6:00 AM to 11:00 PM at this McDonald's.
During what hours is delivery available from this McDonald's?
Delivery is available daily from 6:30 AM to 10:30 PM.
What delivery and pickup services does this McDonald's offer?
This McDonald's offers curbside pickup, delivery, same-day delivery, and no-contact delivery services.
How can I order McDonald's food online from this location?
You can order online via the McDonald's delivery website at https://mcdonalds.order.online/business/-5579 or through the McDonald's app available on the Apple App Store and Google Play Store.
What payment options are accepted at this McDonald's?
They accept American Express, Android Pay, Apple Pay, cash, Discover, MasterCard, and VISA.
Does this McDonald's location have a drive-thru service?
Yes, this McDonald's has a drive-thru service available.
What nearby dining options are available around McDonald's at 2 Plaza Drive?
Nearby dining options include Hardee's, Arby's, Burger King, and another McDonald's, offering a variety of fast food and burger choices.
Are there any nearby banks or financial services near McDonald's in Bethalto?
Yes, U.S. Bank, US Bank, Financial Advisors | US Bancorp Investments, Western Union, and several U.S. Bank ATMs are close by for your banking and financial needs.
What nearby stores and services can I visit before or after dining at McDonald's?
Nearby you can find stores and services such as Redbox rental kiosks, Domino's Dezines for printing, O'Reilly Auto Parts, Ace Hardware, Dollar General, Craft and Antique Mall, and Bethalto Party World for party supplies.