Business Details
About
Fast Food RestaurantIce Cream Shop
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.
Details
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
- RestroomAvailable
- Welcomes familiesAvailable
Location
Hours
Reviews
4.3
522 reviews
5 stars
317
4 stars
109
3 stars
43
2 stars
22
1 star
31
What are people saying?
AI-generated from recent customer reviews
Service Issues
Multiple customers reported slow service, long wait times, and incorrect orders, indicating a need for improvement in efficiency and accuracy.
Food Quality
While some customers praised the food, others noted issues with temperature, freshness, and portion sizes, suggesting inconsistency in food preparation.
Staff Attitude
Feedback varied on staff friendliness; some customers appreciated the courteous service, while others experienced rudeness or unprofessional behavior.
Cleanliness and Environment
The restaurant was generally noted for being clean, but some customers mentioned issues with the parking lot and overall ambiance.
Pricing Concerns
Several reviews highlighted rising prices and perceived reductions in portion sizes, leading to dissatisfaction among customers.
- AEAleigha EllisNov 8, 20251.0Can't even cook or make an iceream how a costumer asks. Least favorite DQ by far. And the management is rude, do better.
- BSBrittney SmithAug 8, 20255.0Food was great and service too
- AWAbby WilliamsAug 5, 20252.0Fries were soggy, bread was soggy and rock hard in some spots. Would recommend wood River location over this.
- BDBlue DeemsterJun 28, 20251.0Last night on Friday, June 27th around 9pm, me and my girlfriend both placed online orders for Dairy Queen in Bethalto, Il. Our order details stated the food would be ready at 9:30 pm sharp and the instructions clearly stated to go inside once we go there, to pick up the order at the front desk. We arrived in the parking lot at 9:26pm, However the door was locked and when I tried to wave down staff for help she just looked at me and ignored me. I ended up going to the drive thru and explained I had an online order but got stuck waiting forever there too. Long story short we tried waiting in the parking lot, after not getting help, we went through the drive thru, after not getting help there we called the Bethalto location phone number and told the person who answered that we were outside, tired of waiting for our order. It's still took them another 5+ plus mins to bring it out and I consider myself a pretty easy going guy, but I literally had to bite my tongue and restrain myself from clocking the staff member, who brought out our food, because it was obvious our food had been done for some time cause the icecream was completely melted, they were just too lazy to bring the food out in a reasonable, timely manner. The sign out front even says park here, your order will be out shortly, but we had to wait like 20+ mins for a simple order that was already completed. Adding further insult to injury, it was a very simple order, placed online, with a 30 minute notice, which should of streamlined the process even more, making it faster, not slower. I opened a loyalty account with DQ last night, took the time and gas money out of my day to do business here and this is how I get treated. I also want to point out that I'm not a Karen, I'm a reasonable person, but they way they were acting last night was not reasonable it professional at all so dq in Bethalto, needs to do better.
- SPSteven PJun 15, 20255.0It’s a really good Dairy Queen for the area. The Buffalo chicken strip basket was pretty good and I’d recommend it. The drive thru lines can usually be fairly busy here which can be a drawback. They definitely need to fix up their parking lot due to the pot holes, so drive slow. Keep up the consistency for food and service to maintain quality. I’d recommend this Dairy Queen a visit instead of all the other fast food options in the area. 9.3/10 I’d recommend.
Frequently Asked Questions About Dairy Queen Grill & Chill
What are the operating hours of Dairy Queen Grill & Chill in Bethalto?
The store is open from 10:30 AM to 10:00 PM Monday through Thursday and Sunday, and from 10:30 AM to 10:30 PM on Friday and Saturday. Holiday hours vary, with some days closed or closing early.
What kind of food and treats does Dairy Queen Grill & Chill offer?
They serve soft-serve ice cream, signature shakes, Blizzard® Treats, Chicken Strip Baskets, Grillburgers®, shakes & malts, and ice cream cakes from DQCakes.com.
Does the Dairy Queen Grill & Chill location provide drive-thru service?
Yes, this location offers drive-thru service for customer convenience.
Is Dairy Queen Grill & Chill family-friendly and equipped for children?
Yes, the location is family-friendly and provides booster seats, high chairs, and welcomes children.
Does the Dairy Queen Grill & Chill location have outdoor seating or WiFi available?
Yes, they have outdoor seating and offer free WiFi for customers.
Can I order food ahead or get mobile deals at Dairy Queen Grill & Chill?
Yes, you can use their mobile app for ordering, mobile deals, and rewards. You can download the app for exclusive deals.
What is the address and contact information for the Dairy Queen Grill & Chill in Bethalto?
It is located at 444 W Bethalto Dr, Bethalto, IL 62010-1910. The main phone number is +1 618-377-2253.
What nearby attractions can I visit before or after dining at Dairy Queen Grill & Chill?
Nearby you can visit KFC if you want other fast food options, or check out local hair salons like Salon Balayage and Hair X Hailey. For health services, Family Vision Care and OSF Medical Group are close by.
Are there nearby places to handle banking or financial services near the Dairy Queen Grill & Chill?
Yes, First National Bank, Associated Bank, and Bea Credit Union are nearby for banking and financial services.
Where can I find nearby health and therapy services around Dairy Queen Grill & Chill?
Nearby you can find Team Physical Therapy, ApexNetwork Physical Therapy, Dr. Matthew Labertew Chiropractic, and Axis Spinal Care for physical therapy and chiropractic services.