Brand Certified
Dairy Queen Grill & Chill
4.2(533 reviews)
Certified by Dairy Queen Grill & Chill • Mar 01, 2026
Business Details
444 W Bethalto Dr, Bethalto, IL
62010-1910, United States
Certified by Dairy Queen Grill & Chill • Mar 01, 2026
(618) 377-2253
Certified by Dairy Queen Grill & Chill • Mar 01, 2026
https://www.dairyqueen.com/
Certified by Dairy Queen Grill & Chill • Mar 01, 2026
About
Certified by Dairy Queen Grill & Chill • Mar 01, 2026
Fast Food RestaurantIce Cream ShopDairy Queen
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.
Details
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
- RestroomAvailable
- Welcomes familiesAvailable
Location
Certified by Dairy Queen Grill & Chill • Mar 01, 2026
Hours
Certified by Dairy Queen Grill & Chill • Mar 01, 2026
Reviews
4.2
533 reviews
5 stars
321
4 stars
109
3 stars
44
2 stars
22
1 star
37
What are people saying?
AI-generated from recent customer reviews
Order Accuracy
Many customers reported issues with incorrect orders, missing items, and wrong toppings.
Service Speed
Numerous reviews highlighted slow service, particularly in the drive-thru, with long wait times reported.
Food Quality
Feedback varied on food quality, with some praising the taste while others noted issues like cold or greasy food.
Staff Attitude
While some customers appreciated friendly staff, others reported unprofessional behavior and poor customer service.
Cleanliness
The restaurant was generally noted as clean, but some customers mentioned concerns about food handling practices.
- KBKellen Borchers4 days ago1.0This is the worst Dairy Queen in the region. Wood River Dairy Queen does a far superior job for their customers of any kind. This store's staff not only left out a buffalo sauce I requested with my app order, they also intentionally discriminated me by not serving my order almost 30 minutes after it was place and I was waiting for at least 20 minutes. While I waited, customers that ordered in the store after i arrived got their food first before I got mine. Any other Dairy Queen would not disrespect or discriminate customers in that situation.
- CDCameron DeatzFeb 13, 20261.0Not being able to get a water cup in a restaurant is ridiculous and unethical.
- SCShannon ColemanFeb 8, 20265.0This is our go-to Dairy Queen. The foods typically hot and fresh but, inside is also usually a little grimy. Staff doesn't keep the sitting area very clean and the soda fountain is kinda sketchy. Otherwise, we love it.
- MJmorgan jDec 31, 20251.0I ordered a blizzard for my mother and I paid to add whipped cream on top and got the small bit of it on it. Ridiculous
- JHJeff HullDec 16, 20251.0Horrible experience. Went through the drive thru, 1st mistake, ordered a chicken strip basket and a triple cheeseburger with fries. The chicken strips came in 3 small boxes with the smallest "strips" I've ever seen. It was supposed to be a basket so it should have had fries and toast, nope. Six tiny strips, no fries, no toast. The girl did ask if I wanted any sauce I guess I should have asked what comes included with the "basket". I paid $21.10 for these 2 meals. Pathetic. I won't ever darken their doors again.
Frequently Asked Questions About Dairy Queen Grill & Chill
What are the operating hours of Dairy Queen Grill & Chill in Bethalto?
The store is open from 10:30 AM to 10:00 PM Monday through Thursday and Sunday, and from 10:30 AM to 10:30 PM on Friday and Saturday. Holiday hours vary, with some days closed or closing early.
What kind of food and treats does Dairy Queen Grill & Chill offer?
They serve soft-serve ice cream, signature shakes, Blizzard® Treats, Chicken Strip Baskets, Grillburgers®, shakes & malts, and ice cream cakes from DQCakes.com.
Does the Dairy Queen Grill & Chill location provide drive-thru service?
Yes, this location offers drive-thru service for customer convenience.
Is Dairy Queen Grill & Chill family-friendly and equipped for children?
Yes, the location is family-friendly and provides booster seats, high chairs, and welcomes children.
Does the Dairy Queen Grill & Chill location have outdoor seating or WiFi available?
Yes, they have outdoor seating and offer free WiFi for customers.
Can I order food ahead or get mobile deals at Dairy Queen Grill & Chill?
Yes, you can use their mobile app for ordering, mobile deals, and rewards. You can download the app for exclusive deals.
What is the address and contact information for the Dairy Queen Grill & Chill in Bethalto?
It is located at 444 W Bethalto Dr, Bethalto, IL 62010-1910. The main phone number is +1 618-377-2253.
What nearby attractions can I visit before or after dining at Dairy Queen Grill & Chill?
Nearby you can visit KFC if you want other fast food options, or check out local hair salons like Salon Balayage and Hair X Hailey. For health services, Family Vision Care and OSF Medical Group are close by.
Are there nearby places to handle banking or financial services near the Dairy Queen Grill & Chill?
Yes, First National Bank, Associated Bank, and Bea Credit Union are nearby for banking and financial services.
Where can I find nearby health and therapy services around Dairy Queen Grill & Chill?
Nearby you can find Team Physical Therapy, ApexNetwork Physical Therapy, Dr. Matthew Labertew Chiropractic, and Axis Spinal Care for physical therapy and chiropractic services.
Brand Certified Facts from Dairy Queen Grill & Chill
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