Arby's

Reviews

• SD

  Susan Dooley

  Jan 9, 2026
  1.0
  Went into Arby’s in Bethalto IL tonight 01/07/2026 with my 84 year old mother. There was one other couple in there eating and a worker mopping the floors. As he moped he never wrung the mop out. Needless to say the floors were soaked and soapy. Only one caution sign was out. We all commented on the floors and he said sorry they are being mopped. I carefully sat my mother down in the nearest chair and went to order our food when ordering meals was given our soda cups and I went to fill them and the machine wasn’t working. Went back to the counter and same guy that was wetting the floor said oh we shut them off at night. Mind you it’s not even 8pm and they don’t close till mid night. Every customer that came in was in theirs 60’s or over and after the first customers got ready to leave they went to the counter and told the manager how wet the floors were. She said she would take care of it. When we finished our food and left the floors was still standing puddles. I tried to get a phone number for complaints but there was none posted anywhere and I was not offered a receipt to see if one was on it. Your very lucky no one slipped and broke a hip. I will never again go to this Arbys
• LT

  Lou Todd

  Jan 2, 2026
  5.0
  Food took a while but was great
• KR

  Krysten Ruppert

  Nov 29, 2025
  5.0
  came through on a snowy day today Donnie was the only one there but killed it. got our order to us super quick and kept everything organized. he even took the time to ask us what sauce we wanted.
• KK

  Kyle

  Nov 25, 2025
  1.0
  I wish 0 stars was an option… When i tell you ive had the WORST experience at this location. Not only are the workers rude and arrogant, but to my surprise so is the manager!!!! My food was just thrown in the bag half unwrapped. Then to top it off I found A WHOLE ROACH IN MY RUBEN…. Then when i went back through the drive thru I got told i was overreacting BY THE MANAGER, who decided to slam the window in my face…
• LB

  Laura Brown

  Nov 17, 2025
  1.0
  The kid that waited on me stunk like body odor so bad It made me lose my appetite. I believe his name was Logan. Maybe the managers should train their employees on hygiene habits.