Business Details
About
Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out Restaurant
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.
Location
Hours
Reviews
4.0
626 reviews
5 stars
295
4 stars
158
3 stars
90
2 stars
25
1 star
58
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customers reported inconsistent service, with some praising friendly staff while others noted rudeness and poor management.
Food Quality
Many reviews highlighted issues with food quality, including cold and old items, as well as complaints about incorrect orders.
Cleanliness
The restaurant was often described as clean, but there were also reports of unsanitary conditions and poor hygiene among staff.
Order Accuracy
Numerous customers experienced problems with order accuracy, frequently receiving incorrect items or missing components.
Pricing Concerns
Several reviews mentioned that the food is expensive relative to the quality and service received.
- SDSusan Dooley3 days ago1.0Went into Arby’s in Bethalto IL tonight 01/07/2026 with my 84 year old mother. There was one other couple in there eating and a worker mopping the floors. As he moped he never wrung the mop out. Needless to say the floors were soaked and soapy. Only one caution sign was out. We all commented on the floors and he said sorry they are being mopped. I carefully sat my mother down in the nearest chair and went to order our food when ordering meals was given our soda cups and I went to fill them and the machine wasn’t working. Went back to the counter and same guy that was wetting the floor said oh we shut them off at night. Mind you it’s not even 8pm and they don’t close till mid night. Every customer that came in was in theirs 60’s or over and after the first customers got ready to leave they went to the counter and told the manager how wet the floors were. She said she would take care of it. When we finished our food and left the floors was still standing puddles. I tried to get a phone number for complaints but there was none posted anywhere and I was not offered a receipt to see if one was on it. Your very lucky no one slipped and broke a hip. I will never again go to this Arbys
- LTLou ToddJan 2, 20265.0Food took a while but was great
- KRKrysten RuppertNov 29, 20255.0came through on a snowy day today Donnie was the only one there but killed it. got our order to us super quick and kept everything organized. he even took the time to ask us what sauce we wanted.
- KKKyleNov 25, 20251.0I wish 0 stars was an option… When i tell you ive had the WORST experience at this location. Not only are the workers rude and arrogant, but to my surprise so is the manager!!!! My food was just thrown in the bag half unwrapped. Then to top it off I found A WHOLE ROACH IN MY RUBEN…. Then when i went back through the drive thru I got told i was overreacting BY THE MANAGER, who decided to slam the window in my face…
- LBLaura BrownNov 17, 20251.0The kid that waited on me stunk like body odor so bad It made me lose my appetite. I believe his name was Logan. Maybe the managers should train their employees on hygiene habits.