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From focusing on quality ingredients to serving our food to you in a warm and welcoming environment, Panera Bread is committed to being an ally to our guests. That means crafting a menu of soups, salads and sandwiches that we are proud to feed our families. You don’t have to compromise to eat well. Whether you want to come in and enjoy a coffee and our complimentary Wi-Fi, or order online using Rapid Pick-Up so you can grab something quickly, Panera Bread Berwyn is here with warmth and welcome. Panera Bread. Food as it should be.
Mixed feedback on customer service; some staff were praised for their friendliness and helpfulness, while others were criticized for rudeness and poor handling of orders.
Food Quality
Inconsistent food quality reported; some customers enjoyed their meals, while others received poorly prepared or incomplete orders.
Cleanliness
Concerns raised about cleanliness in the restaurant, with multiple reviews noting dirty tables and floors.
Order Accuracy
Frequent issues with order accuracy, including wrong items and missing components in orders.
Value for Money
Customers expressed dissatisfaction with portion sizes and pricing, feeling that the value did not meet expectations.
DL
Dominic Longo
6 days ago
3.0
Just see the photo.
NS
Nicholas Sangineto
Jan 1, 2026
2.0
because I went there to keep me warm. and have coffee and meal. end out more sick . the heating system was nothing. major ice cold air coming from floor and bathroom men. and also the girl got silent when her boss came next to her to talk to me and take over the coversation and told ke i had no $20 redeem coupon associated with my phone number or account she know very well what she did. she wanted make me feel bad in front if her boss. not care about customer. only care about herself selfishly, i contacted the customer service over the phone and they told me she in fact ordered and redeemed my $20 and i think there was still a $2 credit remaining but supervisor thought i did not had coupon also she used my sip club for coffee mug. that is why supervisor was nit able to see it on my accojnt maybe. not sure. find out quite strange behavior. i have been at panera bread across usa and never had issue like that except one time in valporiso
AR
ariana rodriguez
Dec 15, 2025
5.0
I didn't get the name but the front counter staff at 12:20pm on Dec 15 2025 was very courteous and kind to me even when my order was taking longer to cook. Very good customer service.
DS
Dayana Sanchez
Dec 10, 2025
1.0
They gave me the wrong order and no one picked up after I called 8 times.
Pathetic work service