McDonald's

3.6
1457 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
7135 W Roosevelt Rd, Berwyn, IL
60402, United States

Hours

Reviews

3.6
1,457 reviews
5 stars
591
4 stars
298
3 stars
241
2 stars
101
1 star
226

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customer service experiences vary widely, with some praising friendly staff while others report rude or unresponsive employees.

Food Freshness

Many customers complained about cold, stale, or poorly prepared food, with several mentioning issues with specific items like fries and burgers.

Cleanliness

The cleanliness of the restaurant and bathrooms received mixed reviews, with some noting well-maintained facilities while others reported unsanitary conditions.

Order Accuracy

Numerous reviews highlighted problems with incorrect orders and missing items, indicating a need for better attention to detail.

Speed of Service

While some customers experienced fast service, many reported long wait times, especially during peak hours.
  • IR
    Imelda Rodriguez
    Nov 7, 2025
    4.0
    This morning I had breakfast with my daughter at this McDonald’s 🍔🥤. We used the self-order kiosk since the staff was busy in the kitchen 👩‍🍳👨‍🍳, but the ordering process was super easy and quick ✅. We ordered our usual breakfast items 🍳🥓 and everything came out fresh, warm, and just how we like it 😋. I asked one of the staff members for something extra on the side, and they responded kindly and brought it right over 🙌. Even though they were clearly working hard, they were still attentive and polite 🫶. The dining area was clean and comfortable ✨. Since we went early, it wasn’t crowded at all, which made it a peaceful morning meal 🌅. We decided to dine in and did not use the restrooms 🚫🚻, so I can’t speak on that part, but we felt fine eating there (I always carry hand sanitizer anyway 😉🧴). Overall, it was a pleasant and positive experience 💛. Good food, friendly service, and a clean space. We will definitely be coming back! 😊🍟☕️
  • KC
    Karen Coleman
    Nov 4, 2025
    1.0
    The fries was cold. My fish sandwich nasty and bun hard and not fresh and the hamburger bun not fresh and hard
  • RR
    R Alejandra Rodriguez
    Oct 22, 2025
    4.0
    El Cafe es lo mas importante en la mañana deben tener cuidado de que este caliente y fresco
  • LL
    lussa Livingston
    Oct 17, 2025
    3.0
    Slow service I was the only one in line burger was salty ,fries were too bun wasn't fresh my experience was terrible don't fox the wheel if not broken
  • CF
    Camou Flage
    Oct 17, 2025
    2.0
    Ignored multiple times when asking for access to the restroom

Frequently Asked Questions About McDonald's

What are McDonald's operating hours at 7135 W Roosevelt Rd, Berwyn, IL?

McDonald's at this location is open 24 hours a day, every day of the week.

Does this McDonald's offer drive-through service?

Yes, the drive-through is open 24/7, matching the store's operating hours.