Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.6
1,823 reviews
5 stars
772
4 stars
371
3 stars
237
2 stars
123
1 star
320
What are people saying?
AI-generated from recent customer reviews
Service Quality
Numerous customers reported rude and unprofessional behavior from staff, with many expressing frustration over long wait times and incorrect orders.
Order Accuracy
A significant number of reviews highlighted issues with incorrect or incomplete orders, leading to dissatisfaction among customers.
Management Issues
Customers noted a lack of effective management and training, with some mentioning that staff appeared disinterested and unmotivated.
Food Quality
While some customers enjoyed the food, many complained about cold or poorly prepared items, indicating inconsistency in food quality.
Customer Experience
Overall, the customer experience was marred by poor service, long wait times, and frequent mistakes, leading to a general sense of disappointment.
- SBSteven BergNov 15, 20255.0Very clean and fast food always correct and hot.
- LLLala LilaNov 1, 20251.0Absolutely awful! Why would they advertise that they’re open 24h, when I can’t get anything after 3am while working overnight around the area? I paid on the app and they didn’t give me the order I paid for!!! Said they weren’t serving anything.
- ASAbe Sierra SrOct 30, 20252.0We went through the drive thru, paid never got the food, and had to go inside to get it. How inconvenient. When I got home my order was wrong. Big Mac meal was ordered and paid for my son went inside and he got chicken nuggets. When you're hungry you eat what you get, not what you want.
- DDDawn DowningOct 21, 20254.0We went through the drive thru. The girl that was taking our order spoke so fast we did not understand her when she asked if we were using the mobile app. It sounded as if she said, "Will you be using the MO Wap." We let her know we had a code from the survey, from our previous visit, for buy one get one free. She told us she would add it once we got to the window to pay. When we got to the window we paid for our food and went to the next window to pick up our food. When I got home, I realized the receipt did not show the buy one get one free, she gave us buy one sandwich get one $1. I was not about to go back for just $1. But sometimes budgets are tight and you want to splurge and you might not have that extra dollar to spend. So just be mindful of your receipts and your order, especially if you're using a promo code. But at least our breakfast sandwiches and hash browns were hot.
- ASAngel SanchezOct 17, 20251.0If I could Rate this place a Zero “ I would but to be specific this place has Very Terrible Service “ Very Rude Employees, and I say because I came here Various times, to pick up orders for Uber’ and as well as on My personal time, every time I Come here there’s people waiting in long lines and The employees totally ignore the people, while having personal and unprofessional Conversations in the back area’ I Will say this place has Made Me feel disappointed with the McDonalds in general as I have been a customer for over 20 years’ with this experience I Will Not Recommend this place to anyone I know, Horrible service “
Frequently Asked Questions About McDonald's
What are the operating hours for McDonald's restaurant in Berwyn, IL?
McDonald's in Berwyn, IL is open daily from 5:00 AM until 4:00 AM the following day, with some days open 24 hours.
Does this McDonald's location offer delivery service?
Yes, McDonald's in Berwyn offers 24/7 delivery service every day.
What are the hours for the drive-through at this McDonald's?
The drive-through is open from 5:00 AM to 4:00 AM Monday and Tuesday, and 24 hours on Wednesday through Sunday.
What pickup and delivery options does McDonald's in Berwyn provide?
They offer curbside pickup, delivery, same-day delivery, and no-contact delivery services.
How can I use the McDonald's app for ordering?
You can download the McDonald's app from the Apple App Store or Google Play Store to order food quickly and conveniently.
What payment options are accepted at this McDonald's?
They accept American Express, Android Pay, Apple Pay, cash, Discover, MasterCard, and Visa.
What services are available at McDonald's in Berwyn?
Services include drive-thru, gift cards, McDelivery, mobile offers, mobile ordering, and WiFi.
What nearby places can I visit before or after dining at McDonald's?
Nearby you can visit Berwyn's Toys and Trains for hobbies, Dunkin' for coffee, or Baskin-Robbins for ice cream.
Are there any nearby automotive services close to the McDonald's in Berwyn?
Yes, Berwyn Kia and Hertz car rental agencies are nearby, as well as Cassidy Tire & Service for automotive repair.
Where can I find financial services close to McDonald's Berwyn?
BMO Harris Bank, BMO Bank N.A Branches, and Chase ATM are nearby for your banking needs.