Jimmy John's

3.9
281 reviews

About

Sandwich Restaurant

Location

Jimmy John's
7028 W Cermak Rd, Berwyn, IL
60402, United States

Hours

Reviews

3.9
281 reviews
5 stars
143
4 stars
53
3 stars
29
2 stars
23
1 star
33

What are people saying?

AI-generated from recent customer reviews

Food Quality

Several customers reported issues with food quality, including stale ingredients and foodborne illnesses.

Customer Service

Mixed reviews on customer service; some praised friendly staff while others reported rudeness and poor handling of complaints.

Delivery Issues

Many customers experienced long delivery times, with some orders taking over an hour, contradicting the brand's 'freaky fast' promise.

Order Accuracy

Numerous complaints about incorrect orders and missing items, leading to customer frustration.

Cleanliness

Concerns raised about cleanliness, particularly regarding food handling and the state of the dining area.
  • MS
    Mina Salazar
    Dec 29, 2025
    3.0
    We were waiting at drive-thru speaker for response to pick up our mobile order, then pulled up to drive thru window for assistance. I could not get their attention so I had to call the number and let them know I was at the window. To top it off the guy in charge of drive-thru implied we didn’t stop at the speaker with a condescending tone. I didn’t call with a condescending tone, I just wanted my order freaky fast, so I don’t feel I deserved one either. I hope this kind of encounter doesn’t happen again to any future customers.
  • FG
    Filipina Girl
    Dec 23, 2025
    5.0
    I actually live closer to the Cicero location. I'm a full time care giver to my 96 year old grandma. So I never have any money or time to do or go anywhere. Today some family came over for 30 mins so I was able to go for a drive. It was such a long stressful day and I saw this location so I decided to order. When I walked inside I was greeted with two of the most kind loving SMILES I've ever received. Ricky and Alex unknowingly helped my day get better. Ricky with his jokes and Alex with her kindness. My day went from terrible to amazing. Thank you Ricky and Alex. You have no idea what you did for me. Ricky and Alex are a great representation of the Jimmy John brand. They deserve a raise and paid vacation Mr. Jimmy John. These type of employees are what make us customers come back. And I will for sure come back any chance I get. A Life time customer was gained today thanks to Ricky and Alex.
  • CK
    C K
    Dec 22, 2025
    1.0
    Was told they didn't have french bread wayyyy before they were closing. How the hell you're a sandwich shop without the main bread you use to make sandwiches??? Figure your inventory out.
  • CC
    Catherine
    Oct 5, 2025
    2.0
    I got a kickin chicken wrap combo with a side of potato salad. The potato salad should've been tossed away yesterday because today is Sunday October 5th. Less work and more customers with food borne illnesses like Staphylococcus aureus and Clostridium perfringens!
  • DM
    Diana Montes
    Aug 9, 2025
    1.0
    My husband and me walk in to get some sandwiches and they tell us there are very busy what kind the business are those