Mixed reviews on customer service; some praised friendly staff while others reported rude interactions and poor handling of complaints.
Delivery Issues
Numerous complaints about slow delivery times, with some customers experiencing delays of over an hour.
Food Quality
Inconsistent food quality reported, including issues with freshness and incorrect orders, leading to customer dissatisfaction.
Staff Performance
Staff performance varied, with some customers noting friendly and efficient service, while others criticized lack of attention and poor sandwich preparation.
Overall Experience
Overall, customers expressed a mix of satisfaction with the food and frustration with service and delivery issues.
TT
Tomas T
5 days ago
5.0
food is always good and the staff is always friendly the location is very consistent 👌
MS
Mina Salazar
Dec 29, 2025
3.0
We were waiting at drive-thru speaker for response to pick up our mobile order, then pulled up to drive thru window for assistance. I could not get their attention so I had to call the number and let them know I was at the window. To top it off the guy in charge of drive-thru implied we didn’t stop at the speaker with a condescending tone. I didn’t call with a condescending tone, I just wanted my order freaky fast, so I don’t feel I deserved one either. I hope this kind of encounter doesn’t happen again to any future customers.
OG
Oklahoma Girl
Dec 23, 2025
5.0
I actually live closer to the Cicero location. I'm a full time care giver to my 96 year old grandma. So I never have any money or time to do or go anywhere. Today some family came over for 30 mins so I was able to go for a drive. It was such a long stressful day and I saw this location so I decided to order. When I walked inside I was greeted with two of the most kind loving SMILES I've ever received. Ricky and Alex unknowingly helped my day get better. Ricky with his jokes and Alex with her kindness. My day went from terrible to amazing. Thank you Ricky and Alex. You have no idea what you did for me. Ricky and Alex are a great representation of the Jimmy John brand. They deserve a raise and paid vacation Mr. Jimmy John. These type of employees are what make us customers come back. And I will for sure come back any chance I get. A Life time customer was gained today thanks to Ricky and Alex.
CK
C K
Dec 22, 2025
1.0
Was told they didn't have french bread wayyyy before they were closing. How the hell you're a sandwich shop without the main bread you use to make sandwiches??? Figure your inventory out.
CC
Catherine
Oct 5, 2025
2.0
I got a kickin chicken wrap combo with a side of potato salad. The potato salad should've been tossed away yesterday because today is Sunday October 5th. Less work and more customers with food borne illnesses like Staphylococcus aureus and Clostridium perfringens!
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