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Dunkin' Zero
Brand Certified

Dunkin'

3.4
(664 reviews)

Business Details

7020 Ogden Ave, Berwyn, IL
60402, United States
(708) 795-5444
https://www.dunkindonuts.com

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Berwyn, IL for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
7020 Ogden Ave, Berwyn, IL
60402, United States

Hours

Reviews

3.4
664 reviews
5 stars
266
4 stars
118
3 stars
73
2 stars
41
1 star
166

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous reviews highlighted consistently poor service, with staff being rude, unhelpful, and inattentive to customers' needs.

Order Accuracy

Many customers reported issues with incorrect orders, including wrong items being served and long wait times for corrections.

Cleanliness

Several reviews mentioned unsanitary conditions, including dirty floors and tables, contributing to a negative dining experience.

Product Quality

Customers frequently complained about the quality of food and drinks, citing stale items and poorly made beverages.
  • SH
    san her
    1 day ago
    1.0
    they take for ever to respond and they speak to you like your bothering their day by purchasing coffee earlier morning service is okay just don’t plan to go after 11 because it’s an unpleasant experience
  • MM
    Marge
    Feb 17, 2026
    1.0
    Not a good feeling being told “have money ready” “you owe me 98 cents” that is not the proper way to say those things. You better have my order ready then when I pull up to the window! It’s ever since that new guy started working there.
  • AJ
    april jackson
    Feb 4, 2026
    1.0
    Every time I come to this Dunkin’ Donuts it’s a problem now I went today this morning and they shorted me $.60 because they didn’t have any change. How are you shorting your customer you are supposed to round up if you don’t have change that’s not like it was pennies that was coins, quarters dimes that’s add up and when I said so, she had a little snotty attitude about it Sure, cause it wasn’t her money it was mine i’ll never come to this location again they had their last chance always bad customer service or something
  • GC
    Gpe Cerv
    Dec 17, 2025
    1.0
    Terrible service. The girl who served me was very slow, not to mention that after taking my order, she gave their food to two customers who arrived after me. My food was already cold by the time she brought me my coffees. A very bad experience. I will never go back there again. And if I could, I wouldn't even give it one star.
  • GC
    Gabriel Cont
    Dec 13, 2025
    1.0
    People ignore you, and if you order from the app still have to wait until your order is ready. It may be better order inside and forget the app.

Brand Certified Facts from Dunkin'

This information is certified by Dunkin' and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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