Business Details
About
Mexican Restaurant
Chipotle Berwyn is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Hours
Reviews
3.7
988 reviews
5 stars
426
4 stars
221
3 stars
97
2 stars
62
1 star
182
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported rude or unprofessional behavior from staff, with several instances of poor communication and lack of assistance.
Food Quality
Numerous reviews highlighted issues with food quality, including cold, old, or improperly prepared items, as well as inconsistent portion sizes.
Cleanliness
The restaurant was frequently described as dirty, with complaints about unsanitary conditions in both the dining and food preparation areas.
Order Accuracy
Customers experienced frequent issues with incorrect orders, missing items, and discrepancies in food preparation.
Overall Experience
Overall, many customers expressed dissatisfaction with their experiences, indicating a decline in quality and service at this location.
- MSMargie Sully2 days ago3.0Unfortunately they didn't have much of the fajita mix available and they had no cheese left... Two of the main things I look for on my veggie bowl. Not sure if this store is always out of stuff but this one 😭
- JSJavier De SantiagoJan 2, 20261.0It was 5:30pm and I tried to order a bowl and they ran out of fajitas and they told me that they are not making any more, I asked what time they close and said till 10pm, so I asked to substitute it with sofrito, and they said they can’t, and I told them well you guys don’t to make no more. So no the manager decided to make more and told me that they would have to put my food to the side and let it get cold while I wait for the fajitas that takes 15 minutes to be made, so I just walked away, crappy service total disappointment
- SVSonal ValandDec 17, 20255.0I really like this place my daughter she always like to go this branch only
- AAanonNov 23, 20252.0food is alright, workers aren’t the nicest …went in to get food after work, as i was moving down the line & was choosing what i wanted the worker started loudly discussing with the coworker next to them about how „i got too much” in my burrito, right in front of me? even walked away & started asking around for someone else to finish up w me because they „couldn’t do it”, felt incredibly judgy & made fun of? in a way? when i was checked out by the coworker they had discussed my order with i was made to feel stupid? i understand complaining about an annoying order, i guess, but not in front of the person ordering …? at least wait for the person to walk away/leave to complain? i work in customer service currently, i’ve worked food service in the past, i understand how frustrating it can be & how annoying some things can be, i truly do, but all i can say is that was incredibly uncalled for …definitely felt like it had been done on purpose for me to hear, especially when the worker walked away & started asking others to assist me instead …just weird & uncomfortable.
- CFChris ForneyNov 7, 20251.0Went in to get a steak bowl and after getting to the register the cashier, Destiny, tried to charge me for another customers order. After pointing out that it was incorrect, she charged me for Carne Asada as opposed to the regular steak. After paying, I double checked the receipt, I pointed out the order was incorrect to which Destiny replied "Damn, Chill. I'll refund you, damn." This location has consistent quality issues. I have received incorrect food in the past and had items missing from my order. I won't bother going to this location ever again. Also, whatever manager sees this, don't bother asking me to contact your customer support, I've already contacted them and received absolutely no support.
Frequently Asked Questions About Chipotle Mexican Grill
What is Chipotle Mexican Grill in Berwyn known for?
Chipotle Mexican Grill in Berwyn is known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced, wholesome ingredients without artificial colors, flavors, or preservatives.
What are the opening hours of Chipotle Mexican Grill in Berwyn?
Chipotle Mexican Grill in Berwyn is open daily from 10:30 AM to 11:00 PM.
Does Chipotle Mexican Grill in Berwyn offer pickup and delivery services?
Yes, Chipotle Berwyn offers both in-store pickup and delivery services.
Where is Chipotle Mexican Grill located in Berwyn?
Chipotle Mexican Grill is located at 7140 Cermak Rd, Berwyn, IL 60402, east of Harlem, next to Buffalo Wild Wings.
How can I order food online from Chipotle Mexican Grill in Berwyn?
You can order food online through the Chipotle app or their website at https://order.chipotle.com/.
What payment methods are accepted at Chipotle Mexican Grill in Berwyn?
Chipotle accepts credit cards and offers gift cards as payment methods.
How can I contact Chipotle Mexican Grill in Berwyn?
You can contact Chipotle Berwyn by phone at +1 708-303-5049 or by email at il.1753.Berwyn@chipotle.com.
What nearby shopping centers can I visit close to Chipotle Mexican Grill in Berwyn?
Berwyn Gateway Plaza and North Riverside Plaza are nearby shopping centers you can visit before or after dining at Chipotle Berwyn.
Are there other dining options near Chipotle Mexican Grill in Berwyn?
Yes, nearby dining options include Buffalo Wild Wings, Mi Tierra Mexican Restaurant, Five Guys, and Blaze Pizza.
How can nearby places like Verizon or Brothers Auto Glass be useful when visiting Chipotle Berwyn?
If you visit Chipotle Berwyn, you can conveniently handle other errands at nearby businesses like Verizon for mobile services or Brothers Auto Glass for windshield repair, making your trip more efficient.