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Brand Certified

Chipotle Mexican Grill

3.6
(1000 reviews)
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Business Details

7140 Cermak Rd, Berwyn, IL
60402, United States
(708) 303-5049
https://locations.chipotle.com/il/berwyn/7140-cermak-rd?utm_source=extendednetwork&utm_medium=yext&utm_campaign=yext_listings?restaurant=1753
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About

Mexican Restaurant
Chipotle Berwyn is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
7140 Cermak Rd, Berwyn, IL
60402, United States

Hours

Reviews

3.6
1,000 reviews
5 stars
427
4 stars
221
3 stars
98
2 stars
63
1 star
191

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and unhelpful staff, with several instances of employees ignoring customers or displaying poor attitudes.

Food Quality

Numerous reviews highlighted issues with food quality, including small portions, overcooked meat, and unappetizing ingredients.

Cleanliness

The restaurant was frequently described as dirty, with complaints about unsanitary conditions in both the dining and food preparation areas.

Order Accuracy

Customers experienced consistent problems with incorrect orders and missing items, leading to frustration and dissatisfaction.

Service Speed

Many reviews noted slow service, with long wait times for food preparation and delivery.
  • CC
    Cierra
    2 days ago
    1.0
    I order from chipotle all the time and everytime it’s something missing from what I purchased instead of giving me vingarette they gave me something I didn’t order very disappointed don’t BUY YOUR FOOD HERE YOU WILL BE DISAPPOINTED
  • IS
    issy sterling
    3 days ago
    1.0
    This food was horrible! I brought it home, and as soon as i had my burrito, i tasted the foulness that they call”Steak”. I’m not sure if they even bothered to unthaw it (knowing it’s frozen). Then, i tried some of the chicken, i almost threw up because of the nasty, raw flavor. Are they serving us cold, uncooked human meat? Or chicken and steak? It was so bad, that my cat (who eats anything) wouldn’t even eat it. Do better.
  • AB
    Angel Bradford
    5 days ago
    1.0
    Worst location. Rude staff, always missing items no matter what time of day . Never have anything working or cooking . EVERY SINGLE TIME I COME. I have to wait 10-20 mins for something to be made . It does not make sense .
  • EB
    Ernesto Bobe
    Feb 24, 2026
    1.0
    I have been ordering Chipotle’s steak burrito since I was a child. Delicious! (If you follow the recipe…) As of Feb 26th, 2026, this was not the case. I had ordered a steak burrito for pickup, long day doing homework for my graduate program. I thought, “I need a reward for all the work I have been doing!” So I ordered Chipotle… Apparently, not my best moment.The burrito weighed roughly 1/2 lb, sounds good right?!? Nope! It seems the burrito contained only about six 1/2-inch slivers of steak which constituted at most 1 oz of meat, leaving it dominated by rice, sour cream, and vegetables. When I finally reached the meat, it was overcooked, chewy, rough, and genuinely distasteful. Compared to the quality and portion balance I remember, this visit felt like a clear shift toward quantity over quality and noticeable cost-cutting. “Fool me once, shame on you; fool me twice, shame on me.” Is the quote i’m reminded of, because this is not the first time this happens, and should be the last. Should…
  • JF
    Juan F
    Feb 12, 2026
    2.0
    Seems like every chipotle employee has smoke with me. They don’t like to speak, and at the end of the experience they just walk off with out saying bye or have a nice day. This has happened to me so often I’ll probably never go back again. I’ve made the decision to never go to the chipotle on Cermak and Cicero a year ago for the same reason. I’m disappointed the lack of customer service seems to be a company wide problem.
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Frequently Asked Questions About Chipotle Mexican Grill

What is Chipotle Mexican Grill in Berwyn known for?

Chipotle Mexican Grill in Berwyn is known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced, wholesome ingredients without artificial colors, flavors, or preservatives.

What are the opening hours of Chipotle Mexican Grill in Berwyn?

Chipotle Mexican Grill in Berwyn is open daily from 10:30 AM to 11:00 PM.

Brand Certified Facts from Chipotle Mexican Grill

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