Pizza Hut

3.0
224 reviews

About

Pizza RestaurantFast Food RestaurantChicken Wings RestaurantTake Out RestaurantRestaurantRestaurant Delivery Service
Find your nearby Pizza Hut® at 5545 W. St. Charles Road in Berkeley, IL. You can try, but you can’t OutPizza the Hut. We’re serving up classics like Meat Lovers® and Original Stuffed Crust® as well as signature wings, pastas and desserts at many of our locations. Order online or on the mobile app for carryout, curbside or delivery.

Details

  • Dine-inNot available
  • DeliveryAvailable
  • TakeoutAvailable
  • DebitAvailable

Location

Pizza Hut
5545 W. St. Charles Road, Berkeley, IL
60163, United States

Hours

Reviews

3.0
224 reviews
5 stars
78
4 stars
27
3 stars
22
2 stars
5
1 star
92

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported poor service, including rude staff, incorrect orders, and long wait times.

Food Quality

Mixed reviews on food quality, with complaints about cold, burnt, or incorrect pizzas, while some praised the freshness and taste.

Management Problems

Several reviews highlighted issues with management, including unprofessional behavior and poor handling of customer complaints.

Customer Service

While some customers praised friendly and helpful staff, many others experienced disrespectful service and lack of accountability.

Order Accuracy

Frequent complaints about incorrect orders and missing items, leading to customer dissatisfaction.
  • JJ
    Joselyn Josalina
    Nov 10, 2025
    1.0
    Cancels orders for no reason mad because he has a bad attitude tried to lock me in the restaurant I stated I didn’t feel safe and unlocked the door behind me and then he canceled the order refused to give me any corporate information while getting in my face
  • LW
    Lakashia Wright
    Aug 11, 2025
    1.0
    The little manager dude never answers a direct question. Food options run out and he laughs about it. It’s a weird interaction. Call first.
  • JL
    J. Dan Loera
    Jul 1, 2025
    5.0
    I've been coming to this pizza hut since before COVID. Always been solid and decent up until about a month or so ago, not sure what has changed but the food and service has greatly improved in recent visits.
  • CC
    Chris
    Apr 18, 2020
    1.0
    received 2 burned Pizza's, and a wrong pizza. When asked for a refund as i returned the pizza was told i would get a call from the RGM which s a dumb name for Store Manager. I called and was offered store credit +10 or my order made again. This wasnt the first flop from this location but it will be the last. Refused to refund 2 days in a row. Its a franchise so really what should anyone expect.

Frequently Asked Questions About Pizza Hut

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Where can you get food delivery in Berkeley, IL?

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