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McDonald's

3.6
(1259 reviews)

Business Details

1313 North State Street, Belvidere, IL
61008, United States
(815) 544-0141
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
1313 North State Street, Belvidere, IL
61008, United States

Hours

Reviews

3.6
1,259 reviews
5 stars
492
4 stars
259
3 stars
231
2 stars
93
1 star
184

What are people saying?

AI-generated from recent customer reviews

Service Issues

Customers frequently reported poor service, including rude staff and long wait times, particularly during late hours.

Order Accuracy

Many reviews highlighted problems with incorrect orders and missing items, leading to frustration among customers.

Food Quality

The quality of food was inconsistent, with complaints about cold, soggy, or improperly prepared items.

Management Concerns

Several customers expressed dissatisfaction with management, citing unhelpful or rude behavior from managers.

Mixed Experiences

While some customers had positive experiences with friendly staff and quick service, many others reported negative experiences, indicating a lack of consistency.
  • RH
    Ryah H
    2 days ago
    3.0
    Three stars because the sprite always tastes off, very little carbonation compared to how it used to be :( Besides that food is always good and made in a timely manner
  • EA
    Evelyn Arellano
    Feb 21, 2026
    1.0
    Always out of sausage burittos.
  • ML
    Mary Lee
    Feb 10, 2026
    1.0
    Shame on me for not checking the bag, 2nd time ordering 3 meals, missing fries. Ask for extra BBQ sauce get none. 2nd time,same thing! I get home with my grandkids food, dont want to go back because the food will be cold. Frustrating. Why??? I really genuinely would love and answer as to why?
  • TB
    Tomasz Bone
    Jan 25, 2026
    3.0
    Food is hit and miss Service itself usually on lower end Costumers never created issues when visiting this location and usually kids are under control
  • KT
    Karli Tillema
    Dec 20, 2025
    3.0
    This McDonald’s is hit or miss on customer service. Some days are great and others not so much. Tonight I ordered online ahead of time then went to pick it up- I was in the drive thru line for 3/4 minutes then at the window for 5. I checked the bag and there were no sauces (this happens about 50% of the time). So I pulled back around and went in the McDonald’s, and asked for the sauces. The manager asked what food I got and told me that the sauces were placed under the fries. They gave me the extra sauce anyway which I was thankful for especially since I thought I was wrong and didn’t check well enough. I went back to my car, looked in the McDonald’s bag, and the original sauces were not there under the fries. The whole ordeal was just annoying and took about 20 minutes total, which is ridiculous considering I ordered ahead of time and was expecting a quick pickup. The sauce thing in itself isn’t a huge deal, but it happens often enough that I thought I would go in this time. I gave 3 stars because like I said sometimes it’s great, but I think it depends on management/workers.

Brand Certified Facts from McDonald's

This information is certified by McDonald's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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