Business Details
About
Fast Food RestaurantBreakfast RestaurantWendy's
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Curbside pickupNot available
Location
Hours
Reviews
3.7
945 reviews
5 stars
379
4 stars
231
3 stars
134
2 stars
69
1 star
132
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service, with staff being rude, unprofessional, and unhelpful.
Order Accuracy
Many customers reported issues with incorrect orders, missing items, and food not being prepared as requested.
Food Quality
Several reviews mentioned cold or poorly prepared food, with complaints about greasy items and unsatisfactory taste.
Cleanliness
Multiple customers noted that the restaurant was dirty, with unclean dining areas and unsanitary conditions.
Long Wait Times
Customers frequently complained about long wait times in both the drive-thru and lobby, often with little acknowledgment from staff.
- MYMz Pretty To YouDec 31, 20251.0Went later in the evening (between 8 and 9pm) only wanting 2 items, nuggets and fries.. simple right🙄😒. Asked if I could get them cooked to order and said I'd be willing to wait out of the way. Person on the intercom said, there's no need for that, WE SERVE OUR ITEMS COOKED TO ORDER. cool, I've never been to this location so I can't call them a liar. There are two cars in front of me and zero in back. The two cars in front were gone in under a minute. When I got to the window my order was waiting. ( Insert confusion 🤔🤔) I pull away from the window, reach into the bag 🤬🤬 over cooked nuggets (hard and warm) and cold fries. Like damn i asked for one thing.. was even willing to move and wait. Who wants to pay money for crap?!? This is why I asked for cook to order. But it's OK, I'll never spend another dime at this location.
- MFMike FischerDec 29, 20253.0My ketchup was warmer than my burger. The cheese wasn't even melted.
- GGGT500FIVEHDec 28, 20253.0The food wasn’t terrible the location though it’s not the greatest either I placed an order through the drive-through and they ended up forgetting the chili that I ordered so I had to go back in to get it which is a little bit inconvenient, but it wasn’t too big of a deal. They just need to follow better directions in my opinion.
- AAAaws AawsNov 24, 20251.0Waited in front lobby for 10 minutes. Staff member came up front to tell me someone will be there soon. Waited 7 minutes. Different staff member who was working drive thru told us lobby was closed. Short staffed. It was 7:30 p.m.
- RJRobert JohnsonNov 8, 20252.0Ordered a baked potato with sour cream and chives. I got a baked potato with chives only. No sour cream,butter just chices.
Frequently Asked Questions About Wendy's
Is Bell 2 Wendy's still open?
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
What are the operating hours of this Wendy's location?
This Wendy’s in Belleville, IL is open daily from 6:30 AM to 12:00 AM (midnight).
Does this Wendy’s offer drive-thru service?
Yes, the Wendy's at 5959 Belleville Crossing St has a drive-thru open daily from 6:30 AM to midnight.
Can I order Wendy’s food online or via an app?
Yes, you can place orders through the Wendy’s app or on the website at order.wendys.com for pickup or delivery where available.
Is breakfast served at this Wendy’s location?
Yes, breakfast is served here. You can order breakfast combos, sandwiches, coffee, and sides via the app or website.
What payment methods are accepted at this Wendy’s?
This location accepts American Express, Cash, Discover, Mastercard, and Visa.
Are there nutrition and allergen details available for Wendy’s menu items?
Yes, nutrition and allergen information are available on the Wendy’s menu website, mobile app, and in-restaurant.
How can I contact this Wendy’s location directly?
You can call this Wendy’s at (618) 355-7618 for questions or feedback.
What other fast food options are near this Wendy’s?
Nearby fast food restaurants include Burger King, Wingstop, Qdoba, Arby’s, and White Castle, providing a variety of dining choices around Wendy’s.
Are there places nearby where I can pick up essentials or run errands before or after visiting Wendy’s?
Yes, Walgreens nearby offers pharmacy and convenience store needs, and Dollar Tree provides discount goods for your errands.
How can nearby businesses like Walgreens and Burger King help customers visiting Wendy’s?
Customers can combine their visit to Wendy’s with quick stops at Walgreens for pharmacy or beauty supplies, or choose from different fast food options like Burger King to suit varied tastes.