Service Quality
Customers frequently reported rude staff, long wait times, and incorrect orders, leading to a negative perception of service.
Food Quality
Many reviews highlighted issues with food preparation, including underfilled items, cold food, and incorrect orders.
Operational Issues
The location often faced operational challenges, such as being out of menu items, only accepting mobile orders, and poor management of drive-thru operations.
Staff Performance
While some employees received praise for their friendliness and efficiency, many others were criticized for poor customer service and lack of professionalism.