McDonald's

3.1
1090 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
7301 Westfield Plaza Dr, Belleville, IL
62223, United States

Hours

Reviews

3.1
1,090 reviews
5 stars
282
4 stars
195
3 stars
212
2 stars
133
1 star
268

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted rude and unprofessional behavior from staff, including management, leading to a negative customer experience.

Food Quality

Customers reported inconsistent food quality, with some receiving cold or old food, while others noted fresh items.

Order Accuracy

Many customers experienced issues with incorrect orders and missing items, indicating a lack of attention to detail.

Cleanliness

Several reviews mentioned unsanitary conditions in the restaurant, including dirty tables and improper food handling practices.

Service Speed

Customers frequently complained about slow service, both in the drive-thru and for curbside orders, with long wait times reported.
  • RW
    Rika Wyatt
    4 days ago
    1.0
    came in for doordash. not one person said anything to me. they all just looked at me.
  • CG
    Christina G
    6 days ago
    1.0
    I go here all the time and I get it’s your dinner rush around 5pm but if I order a large fry I expect the box to be full NOT half full I might as well have gotten a med fry and not paid the large price that’s ridiculous and my moneys being wasted doing that. Please get it together.
  • TJ
    T Jay
    Nov 13, 2025
    5.0
    Fast in drive thru and nuggets were good
  • SK
    sabine katz
    Nov 8, 2025
    1.0
    Don’t even deserve 1 star review. Made me and my dad wait 20 mins to get a order is anyone even legal in the united states? Tell people to put a damn hair net on found hair my food and throw is away on a 20$ order
  • DF
    Dana Ferguson
    Nov 1, 2025
    1.0
    Very rude especially management They don't all wear gloves in back The place nasty even has a mop bucket out that looks like it been sitting there for hours

Frequently Asked Questions About McDonald's

What are the operating hours for this McDonald's location?

This McDonald's is open 24 hours a day, 7 days a week.

Does this McDonald's offer drive-thru service and what are its hours?

Yes, this McDonald's has a drive-thru service that operates 24/7.