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McDonald's

3.1
(1098 reviews)

Business Details

(618) 233-9696
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
7301 Westfield Plaza Dr, Belleville, IL
62223, United States

Hours

Reviews

3.1
1,098 reviews
5 stars
287
4 stars
195
3 stars
214
2 stars
133
1 star
269

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported slow service, especially during peak hours and drive-thru.

Customer Service

Numerous reviews highlighted rude and unprofessional behavior from staff, impacting overall customer experience.

Order Accuracy

Many customers experienced issues with incorrect orders and missing items, leading to frustration.

Cleanliness

Several reviews mentioned unsanitary conditions in the restaurant, including dirty tables and lack of proper food handling.

Food Quality

While some customers praised the freshness of the food, others reported receiving cold or old items.
  • DH
    Dennis Hasamear
    Jan 30, 2026
    3.0
    Too slow, food ok, atmosphere ok
  • TZ
    Tori Z
    Jan 4, 2026
    3.0
    Went at 1am with no cars infront of me. They gave me attitude about my order and then took over 20 minutes to make it and had a huge line behind us. I just wanted burgers and chicken wraps with no sauce. By the time we got it the food was cold and the order was wrong but I was too tired to wait for them to fix it.
  • LC
    Lucy Caldwell
    Dec 9, 2025
    1.0
    Lady on headset was rude, it’s an old white woman that has always been rude anytime i hear her on the mic. And we ordered two pineapple mango smoothies one, not even close to being full. The second one wasn’t even blended fully. They’re usually all incompetent but this is crazy.
  • DH
    Desiree Holtkamp
    Dec 2, 2025
    3.0
    It really needs some work
  • CG
    Christina G
    Nov 18, 2025
    1.0
    I go here all the time and I get it’s your dinner rush around 5pm but if I order a large fry I expect the box to be full NOT half full I might as well have gotten a med fry and not paid the large price that’s ridiculous and my moneys being wasted doing that. Please get it together.

Frequently Asked Questions About McDonald's

What are the operating hours for this McDonald's location?

This McDonald's is open 24 hours a day, 7 days a week.

Does this McDonald's offer drive-thru service and what are its hours?

Yes, this McDonald's has a drive-thru service that operates 24/7.

Brand Certified Facts from McDonald's

McDonald's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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  • Phone number
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