McDonald's

3.2
992 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
906 Carlyle Ave, Belleville, IL
62221, United States

Hours

Reviews

3.2
992 reviews
5 stars
269
4 stars
199
3 stars
174
2 stars
117
1 star
233

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and unprofessional behavior from staff, with several instances of employees being dismissive or argumentative.

Order Accuracy

Numerous reviews highlighted issues with incorrect orders, missing items, and overall disorganization in fulfilling requests.

Food Quality

Feedback indicated inconsistent food quality, with complaints about cold or improperly prepared items, although some customers noted fresh food on occasion.

Cleanliness

Several reviews mentioned unsanitary conditions in the restaurant, including dirty dining areas and poor hygiene practices among staff.

Service Speed

Customers frequently complained about long wait times in both drive-thru and in-store, with some stating it took over 30 minutes to receive their orders.
  • KK
    Kellie Kleve (Kell)
    Nov 10, 2025
    2.0
    This is a horrible location! Made a simple online order for my son of 10 nuggets and basket of fries and had my 70 yr old father go pick it up as i am sick. They gave him such a hard time saying he needed a 4 digit code to get the order! He had to call me and put me on with this VERY rude male employee. I had to explain that I didnt need my phone to be close for him to pick the order up after he told me this was the case! Pulled up email receipt and he argued with me. He finally found the order and just hung up with me! Have some manners and courtesy. Holy hell.
  • AB
    Aiden BlackDagger
    Nov 4, 2025
    5.0
    The food is good here at this location. And the staff is never rude from my experiences.
  • MN
    Mrs Nikki
    Nov 2, 2025
    1.0
    The workers don't care about your food or the service the provide. This location needs to hire a whole new team of staff!
  • JS
    jade skaggs
    Nov 2, 2025
    1.0
    I visited today because I wanted drinks at 10:30 and the lady taking my order cuts me off speaking and says “hold up if you want lunch we don’t do that til 11” I said excuse me I just want some drinks and she starts going on about the customer before me mind you I haven’t even said what item I wanted so I told her I wanted a Dr Pepper and a small blue frozen Fanta and she cuts me off again to yell to the back about if they have it and says we only have orange Fanta I said I was wanting a blue frozen slushy Fanta and she’s all “you ain’t never say you wanted it frozen”like yes I did and if you didn’t keep cutting people off speaking being worried about the previous customer who I had nothing to do with you would know that. I told her she just wanted to argue and I left. She argued back to everything I said like is that how you train your employees , to not listen to anything coming out of the customers mouth? Bc that’s what she just did. Get a new job if you hate yours so much.
  • KK
    Kiraa
    Oct 30, 2025
    1.0
    I ordered a $5 meal deal through the drive thru .. not only did they tell me I couldn’t get a small shake and I had to get a medium or large which made me upset because i had just gotten a small shake from the same location earlier today . Once I got home I realized they only gave me 3 chicken nuggets & my McDouble was dry , so I called up there & some one by the name of jody who he claim to be the manager joked about the once nugget . I WONT BE RETURNING !

Frequently Asked Questions About McDonald's

What are the regular dining hours for McDonald's at 906 Carlyle Ave, Belleville?

The McDonald's is open from 5:00 AM to midnight Monday through Wednesday and Sunday; on Thursday from 12:00 AM to 11:59 PM; and open 24 hours from Friday to Saturday.

What are the drive-through hours at this McDonald's location?

Drive-through service is available from 5:00 AM to midnight on Monday, from 5:00 AM to 4:00 AM on Tuesday, and 24 hours from Wednesday through Saturday. On Sunday, it opens at 4:00 AM and closes at midnight.