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Arby's

3.8
(858 reviews)
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Business Details

5790 Belleville Crossing St, Belleville, IL
62226, United States
(618) 355-7564
http://www.arbys.com/locations/us/il/belleville/5790-belleville-crossing-st/store-8309
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About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out RestaurantGrocery Delivery Service
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
5790 Belleville Crossing St, Belleville, IL
62226, United States

Hours

Reviews

3.8
858 reviews
5 stars
351
4 stars
236
3 stars
113
2 stars
40
1 star
118

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, including rude attitudes from staff and lack of attention to customers.

Order Accuracy

Many customers reported issues with incorrect orders and missing items, leading to frustration and dissatisfaction.

Food Quality

Feedback on food quality was mixed; while some enjoyed their meals, others received cold or poorly prepared food.

Cleanliness

Several reviews mentioned cleanliness issues within the restaurant, particularly with dirty tables and a lack of attention to the dining area.

Availability of Menu Items

Customers frequently noted that popular items, especially roast beef, were often unavailable.
  • SM
    Shannon Mahan
    4 days ago
    1.0
    Absolutely horrible. Order cornded beef sandwich, waited 20mins for dine in. The sandwich was cold. Sent back for replacement, waited another 15mins, and sandwich still cold meat, kraft, bread. Will never return to this location. Was more worried about the drive through than actual people in store. Zero stars
  • CD
    Cynthia Darty
    Feb 8, 2026
    1.0
    Went to Andy’s before work I got my food from the young lady with the nasty attitude and it’s was cold never again
  • CC
    Chris
    Jan 16, 2026
    1.0
    Roast beef had a fishy taste, they got the order wrong, and shoved the food at us.
  • FB
    Felicia Buntyn
    Jan 12, 2026
    4.0
    Can't really give a thorough rating/review because I only ordered 1 thing offf the menu and didn't rant get the chance to eat it. That was my 1st time visiting I will try it again in the future.
  • LM
    LaShonda McMorris
    Nov 2, 2025
    1.0
    I saw the commercial today about the Steak and decided to stop and try! This is terrible. 7 pieces which was supposed to be 9. I didn't count the tiny piece. And 4 pieces were BURNT! 🔥. I'm soooooo disappointed especially since I'm visiting.
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Brand Certified Facts from Arby's

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