Business Details
About
Fast Food RestaurantHot Dog Restaurant
Welcome to Portillo’s at 531 N Randall Road! Dive into the authentic taste of Chicago Street food at our 30s Prohibition themed restaurant, just 0.5 miles, 2.7 miles, 3.6 miles, 4.8 miles from Braeburn Marsh County Forest Preserve, Geneva Commons, Settler's Hill Golf Course, KC Cougars Stadium. Savor our char-broiled burgers, Italian Beef Sandwiches, iconic Chicago-style hot dogs, and fresh chopped salad. Don’t miss out on our famous chocolate cake shake to top off your meal. Open late and designed for family-friendly dining, Portillo’s is the ultimate spot for delicious fast food in a fun atmosphere. Plus, we offer convenient delivery and catering options to bring our Chicago favorites right to your door. We look forward to seeing you!
Details
- Dine-inAvailable
- DeliveryAvailable
- DebitAvailable
- Mobile paymentsNot available
Location
Hours
Reviews
4.4
3,484 reviews
5 stars
2,395
4 stars
652
3 stars
182
2 stars
89
1 star
166
What are people saying?
AI-generated from recent customer reviews
Food Quality
Many customers noted a decline in food quality, with complaints about cold, burnt, or improperly prepared items.
Service Issues
Several reviews highlighted problems with order accuracy and long wait times, particularly in the drive-thru.
Positive Atmosphere
Despite some negative feedback, many customers praised the restaurant's atmosphere and friendly staff.
Catering Experience
Catering services received mixed reviews, with some customers expressing dissatisfaction with order management and quality.
Consistency
Customers reported inconsistent experiences, with some visits being excellent while others were disappointing.
- NLNancy Lubben4 days ago1.0I ordered a Greek salad and the salad was primarily lettuce and onion. It Only had a couple olives and maybe a teaspoon of feta cheese and a dressing I never got with that salad before and it was disgusting. Such a waste of money .
- JBJudith BreischNov 14, 20254.0We enjoy the food. Made to order, pretty quick, good portion size. Great they have plant-based hotdogs. And, of course, their signature chocolate cake. Service a little slower than usual this visit. Kiosks available to order, but we prefer going to the counter and taking to an person. Ample free parking. Drive thru avaliable. Affordable price level. Staff keeps the tables clean and bussed.
- AAak artNov 11, 20253.0Overpriced for quantity and quality. Not like the original Portillos.
- ADAndrew DNov 11, 20255.0Shoutout to the night shift crew. Where other competitors let service and quality falter with the hours of the night, this Portillo’s acts a a beacon of hope - a light in the darkness, lamp… …sorry, I was starting at the freakishly bright ordering sign that make me question if the inner machinations of my mind are an enigma or not. Retina damage? Check. Made with hopes and dreams food? Check.
- BRB RoOct 16, 20251.0Leaving a review because the Last 3 times they cant get my order right. Love it when its the drive thru and I get all the way home and see the orders are wrong. Would recommend checking your bags before leaving the drive through window so you dont get home 45 min later and see your chill dogs with no cheese, come with LOTS of cheese and no onions or sport peppers. All I wanted was chili onions and sport peppers no cheese and they said no sir you are getting lots of cheese and no onions or sport peppers. Cant be this hard to read an order and make it correctly. And yall charging $15 for two dogs and cant make it close to correctly. This cant be real life anymore.
Frequently Asked Questions About Portillo's Batavia
What are the drive-through hours for Portillo's Batavia?
The drive-through is open from 10:00 AM to 11:30 PM Monday through Thursday and Sunday, and from 10:00 AM to midnight on Friday and Saturday.
Where is Portillo's Batavia located?
Portillo's Batavia is located at 531 N. Randall Rd., Batavia, IL 60510, United States.
What type of food does Portillo's Batavia serve?
Portillo's Batavia specializes in Chicago-style street food, including char-broiled burgers, Italian Beef Sandwiches, Chicago-style hot dogs, fresh chopped salads, and desserts like their famous chocolate cake shake.
Does Portillo's Batavia offer delivery and catering services?
Yes, Portillo's Batavia offers convenient delivery and catering options to bring their Chicago favorites right to your door.
What are the payment options accepted at Portillo's Batavia?
The restaurant accepts American Express, Discover, MasterCard, and Visa credit cards. They do not require cash only and also accept debit cards.
Is Portillo's Batavia wheelchair accessible?
Yes, the restaurant has wheelchair accessible entrance, parking, seating, and restrooms to accommodate guests with mobility needs.
Does Portillo's Batavia have outdoor seating?
Yes, there is outdoor seating available at Portillo's Batavia for guests who prefer to dine outside.
Can families and children dine at Portillo's Batavia?
Yes, Portillo's Batavia is family-friendly and welcomes both families and children, with high chairs available as well.
Are there nearby entertainment options when visiting Portillo's Batavia?
Yes, nearby you can visit Emagine Batavia cinema and GQT Movies for a movie experience or enjoy some arcade fun at Chuck E. Cheese, both great options before or after dining.
What local businesses are close to Portillo's Batavia for additional errands or activities?
Nearby places include Sam's Club for shopping, Walmart Pharmacy for prescriptions, the United States Postal Service for mailing needs, and financial services like First State Bank and PNC Bank.
Are there kid-friendly places near Portillo's Batavia for family outings?
Yes, Chuck E. Cheese is close by, offering arcade games and family entertainment, making it an ideal spot to visit with kids before or after your meal at Portillo's.