Jimmy John's

2.8
229 reviews

About

Sandwich Restaurant

Location

Jimmy John's
9 N Randall Rd, Batavia, IL
60510, United States

Hours

Reviews

2.8
229 reviews
5 stars
76
4 stars
26
3 stars
11
2 stars
12
1 star
104

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with reports of rude staff, long wait times, and unresolved complaints.

Order Accuracy

Many customers experienced issues with incorrect orders, missing items, and failure to follow specific requests.

Cleanliness

Several reviews mentioned unsanitary conditions in the restaurant, including dirty floors and tables.

Delivery Issues

Customers frequently reported delays in delivery, with some orders taking over an hour and items being forgotten.

Positive Experiences

Despite the negative feedback, some customers praised the friendly staff and enjoyed the food quality.
  • AA
    Amy
    Dec 28, 2025
    1.0
    I gave this place way too many chances. I’m tired of ordering food for delivery that is most times incomplete. Today was the last straw. No napkins, no silverware, and a rude delivery driver.
  • AK
    Angela Kus
    Nov 22, 2025
    5.0
    The 2 guys working when we stopped in were fabulous! Friendly and made us feel very welcome. The music was 👍, the food was👌, and these 2 Chicago transplants felt right at 🏡. If we're ever back in Batavia, we'll be stopping again for sure.
  • LS
    Lorelei Santini
    Oct 29, 2025
    1.0
    Clearly missing cheese and tomatoes….. I went and asked for cheese and they said I’d have to pay extra. Very disappointed, especially since it is advertised!!!!!! I payed $10 for this. Lost a customer.
  • AA
    asoftdolphin
    Oct 11, 2025
    1.0
    How do you forget the turkey? On a beach club and refuse to remake it or at least give the poor little girl turkey to add onto her TURKEY sandwich herself. $12.89 and they say “too bad you already ate half of it” “too bad too sad complain to corporate they just send it here and i respond mwahahahaha”
  • JG
    Jose giron
    Aug 30, 2025
    4.0
    Fast and friendly. Dine in area is tight.