Wendy's

3.8
458 reviews

About

Fast Food RestaurantBreakfast RestaurantWendy's
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
854 St Rt 59, Bartlett, IL
60103, United States

Hours

Reviews

3.8
458 reviews
5 stars
204
4 stars
111
3 stars
64
2 stars
27
1 star
52

What are people saying?

AI-generated from recent customer reviews

Food Quality

Many customers reported receiving old, cold, or poorly prepared food, leading to dissatisfaction.

Service Issues

Numerous reviews highlighted poor customer service, including rude staff interactions and long wait times.

Cleanliness

Some customers praised the cleanliness of the restaurant, while others noted issues with dirty conditions.

Positive Experiences

Despite negative feedback, several customers mentioned positive experiences with friendly staff and good service.
  • ES
    Emily Slager
    3 days ago
    1.0
    Never stoping here again, they always get my order wrong. I asked for regular nuggets and got spicy. I asked for a large meal and got a medium. I waited a good 7 minutes to get my food and it must have been for the fries since one of them was completely uncooked. Nuggets were dry and clearly reheated. Thanks for reminding me I should have just eatten at home 👎
  • MH
    Mike Hunt
    Dec 9, 2025
    1.0
    The Carmel coffee i got tasted like water and when I make my order I asked for sauce and they didnt charge me for it and when I asked for it they wanted to charge me again when It should have been added to my order and the lady in the drive thur almost dropped my drink because she would barely open the window big enough to fit her hand thru which was weird. I won't be back to this location terrible service!!
  • KS
    Krystle S
    Oct 11, 2025
    1.0
    Dirty, food was old, gross, burgers. Look like 2 days old. Threw out the burger it was so nasty and the fries were old could tell refried. Never going Back to this Wendy’s. This place is gross
  • CL
    Chris Langfield
    Oct 7, 2025
    5.0
    I'm a regular. I work across the lot. Quick easy and convenient.
  • TH
    Tammy H
    Oct 7, 2025
    1.0
    This was the first and last time I'll ever use the Wendy's mobile app... apparently they make the food when the order is placed as opposed to waiting for you to arrive! Everyone knows cold fast food is inedible- and not completely sure it's edible fresh but it tastes like it. I placed the order at 5:35pm. I arrived at 6:15. The girl needed to see my phone saying she didn't have my order in the system. She left and returned 30sec later with my order. Relief. But no, not relief. It was obvious just as soon as I got back on the road and snagged me a fry...ice cold and the frosty just the opposite, completely melted. Rush hour traffic and there was no way I was turning around. So fed up with restaurants and the lack of standards. She clearly knew when she handed it to me that it was old. I'd like to see them eat that garbage. I'm old enough to remember when you placed an order at Wendy's, they fried the burger right then, not some old warmed up patty.

Frequently Asked Questions About Wendy's

Is 854 St Rt 59 Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

Is the Wendy's at 854 St Rt 59 Bartlett, IL currently open?

Yes, this Wendy's location is open and committed to serving quality food every day.