Wendy's

3.9
456 reviews

About

Fast Food RestaurantBreakfast Restaurant
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
854 St Rt 59, Bartlett, IL
60103, United States

Hours

Reviews

3.9
456 reviews
5 stars
203
4 stars
111
3 stars
64
2 stars
27
1 star
51

What are people saying?

AI-generated from recent customer reviews

Food Quality

Many customers reported receiving old, cold, or poorly prepared food, with some stating it was inedible.

Service Issues

Numerous reviews highlighted poor customer service, including rude staff interactions and long wait times.

Cleanliness

Some customers praised the cleanliness of the restaurant, while others noted issues with dirty conditions.

Staff Friendliness

There were mixed reviews about staff friendliness, with some praising the kindness of certain employees and others reporting negative experiences.

Order Accuracy

Several customers experienced issues with incorrect or missing items in their orders.
  • AT
    Aaron Thorn
    Oct 21, 2025
    1.0
    I placed my order.They gave me my coke with no ice. When I .they handed me my food I asked them if I could get some ice for my coke and they said yeah and then it took them longer to give me ice for my coke than it did to get my food
  • KS
    Krystle S
    Oct 11, 2025
    1.0
    Dirty, food was old, gross, burgers. Look like 2 days old. Threw out the burger it was so nasty and the fries were old could tell refried. Never going Back to this Wendy’s. This place is gross
  • CL
    Chris Langfield
    Oct 7, 2025
    5.0
    I'm a regular. I work across the lot. Quick easy and convenient.
  • TH
    Tammy H
    Oct 7, 2025
    1.0
    This was the first and last time I'll ever use the Wendy's mobile app... apparently they make the food when the order is placed as opposed to waiting for you to arrive! Everyone knows cold fast food is inedible- and not completely sure it's edible fresh but it tastes like it. I placed the order at 5:35pm. I arrived at 6:15. The girl needed to see my phone saying she didn't have my order in the system. She left and returned 30sec later with my order. Relief. But no, not relief. It was obvious just as soon as I got back on the road and snagged me a fry...ice cold and the frosty just the opposite, completely melted. Rush hour traffic and there was no way I was turning around. So fed up with restaurants and the lack of standards. She clearly knew when she handed it to me that it was old. I'd like to see them eat that garbage. I'm old enough to remember when you placed an order at Wendy's, they fried the burger right then, not some old warmed up patty.
  • MC
    Maryfran Crist
    Sep 3, 2025
    5.0
    Used drive thru Great kids meal at great price

Frequently Asked Questions About Wendy's

Is 854 St Rt 59 Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

Is Wendy’s delivery available near me?

To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.