Taco Bell / KFC

3.0
300 reviews

About

Fast Food RestaurantTake Out RestaurantMexican RestaurantBreakfast RestaurantVegetarian Restaurant
Find your nearby Taco Bell at 960 S State Route 59 in Bartlett. We're serving all your favorite menu items, from classic tacos and burritos, to new favorites like the Crunchwrap Supreme and Cheesy Gordita Crunch. Order ahead online or on the mobile app for pick up at the restaurant or get it delivered.

Details

  • Dine-inAvailable
  • DeliveryNot available
  • TakeoutAvailable
  • DebitAvailable

Location

Taco Bell / KFC
960 S State Route 59, Bartlett, IL
60103, United States

Hours

Reviews

3.0
300 reviews
5 stars
95
4 stars
39
3 stars
33
2 stars
31
1 star
102

What are people saying?

AI-generated from recent customer reviews

Staffing Issues

Customers frequently noted that the restaurant is understaffed, leading to long wait times and poor service.

Food Quality

While some customers enjoyed the food, many reported issues with cold, soggy, or improperly prepared items.

Operational Hours

Numerous reviews mentioned that the restaurant often closes earlier than advertised, causing frustration for customers.

Customer Service

There were mixed reviews about customer service, with some praising staff friendliness while others reported poor communication and order accuracy.

Cleanliness

Some customers commented on cleanliness, with a few noting that the restaurant was clean, while others found it lacking.
  • BK
    Barry Kaplan
    4 days ago
    2.0
    This place is horrible. Not really due to the food, that is probably the best part of what this place offers. The food is exactly what you come to expect from KFC / Taco Bell. The problem here is with the Management in regards to the dining room and overall repair of the facility. After remodeling the place a few years ago, they obviously spent some money on that, but I question this place's decisions on maintaining their equipment to standards. When you first walk in to the vestibule, once you open the second door, due to the vacuum, the first door slams really shockingly loud and fast behind you. Be very careful if you have small, slower children behind you. They could easily be injured. It has been this way for many years. This owner will not spend the money to fix this air suction problem with the doors. It has been this way for many, many years. He also will not turn the heat on in the main dining room in fall or winter. It is literally an ice box in there. You must keep your coat and hat on if you wish to eat there, and as a result, your food gets ice cold very fast. I guess he thinks not many people eat inside, but that is due to how inhospitable it is and an insult to guests. For several months now I have noticed a dank, filthy, and musty smell coming from around the drink machine. It is disgusting and a complete embarrassment to the franchise. This surely could have, and should have been fixed by now, but my guess is the owner won't spend the money on it. He has decided to put a cardboard cover with duct tape on (see image)to cover what I assume is a drainage sewer where the stench is coming from. It smells horrible. Its been going on for at least a month or two. There are other issues with this place, but one good thing I must say is their employees are fabulous. They are so nice and so helpful, but when you ask them about these issues it is clear they cannot talk about it for fear of retribution from this owner. I feel bad for them, they work hard and are the one bright spot at this establishment. Also, there have been times when some products were not available due to equipment not in service. Again the owner did not care and left the employees to face angry customers. It kind of makes you wonder what else is in disrepair back there and what corners have been cut to save money? I can't come back to this place until the franchise comes in and ensures that all health and safety standards are met and continue to be met with urgency and concern for their customers. Until then there are other KFC / Taco Bells in the area that are better run than this one.
  • MK
    Melanie K
    Oct 19, 2025
    2.0
    The management definitely needs to hire more staff. Those poor workers were in over their heads! I placed an order online for take out and waited over 15min past my pick-up time to get my order because they were so busy and short-staffed. The food was good, but as a former food service worker, I'm rating low because I feel bad for the employees.
  • AB
    Anahi Bucio
    Jul 3, 2025
    5.0
    They were good at serving, and giving us our order nicely even when it was late
  • RT
    Rob Taylor
    Jul 2, 2025
    2.0
    Food was good, service......not so much.
  • PP
    Prapti Patel
    Jun 25, 2025
    1.0
    We bought Mexican pizza with beans and beans was stale and it’s happen so many times at this location

Frequently Asked Questions About Taco Bell / KFC

What are the drive-through hours for Taco Bell in Bartlett?

The drive-through at Taco Bell in Bartlett is open from 7:00 AM to 11:00 PM Monday through Thursday and Sunday, and from 7:00 AM to 1:00 AM on Friday and Saturday.

When is the in-restaurant dining open at this Taco Bell location?

In-restaurant dining is open daily from 10:30 AM to 10:00 PM at the Bartlett Taco Bell.