Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.9
317 reviews
5 stars
169
4 stars
49
3 stars
45
2 stars
14
1 star
40
What are people saying?
AI-generated from recent customer reviews
Service Issues
Numerous customers reported slow service, incorrect orders, and staff with poor attitudes, particularly in the drive-thru.
Food Quality
Mixed reviews on food quality; some customers received cold or improperly prepared items, while others praised the freshness and taste.
Cleanliness
The restaurant received positive feedback for cleanliness and a pleasant atmosphere, although some reviews mentioned issues with hygiene.
Customer Experience
Several customers highlighted the inconsistency in service quality, with some praising friendly staff while others reported rude interactions.
Management Concerns
Customers expressed dissatisfaction with management's handling of complaints and overall staff behavior, indicating a need for better training.
- GEGregg EngdahlNov 15, 20251.0Horrible Breakfast Sandwich! Ordered a bacon, egg, and cheese biscuit. The biscuit was dry, egg and cheese both very cold and the bacon was one thin strip. Nothing like the description as advertised: The McDonald’s Bacon, Egg & Cheese Biscuit recipe features a warm buttermilk biscuit brushed with real butter, thick-cut Applewood smoked bacon, a fluffy folded egg, and a slice of melty American cheese. Attempted to addressed with the store through a variety of methods, including the customer care team which promised a prompt callback from the store owner / general manager, yet no response back!! Very poor customer service!
- YYYVLNov 2, 20251.0All the ice cream I ordered came melted and the ice cream cone had a small hair in it.
- JRJayme RichardsonOct 24, 20251.0Always super slow. They never have any food ready. Waited almost 10 minutes in drive through. Atrocious!
- SFShamikia FurlowOct 22, 20251.0I was there about 330pm on October 22. I went through the drive- up. Ordered an unsweetened tea with lemonade. I received more lemonade than tea. Both ladies at the windows had an attitude that lacked the customer service that I'm used too at a McDonald's. I will be reaching out to corporate.
- BCBekkah CondeOct 16, 20251.0this staff is just horrible this would be the 3rd bad expirence where they make you pay and then not even have your order ready but make you wait over 5 minutes on your single order by pulling forward not knowing that you are on your break or lunch what is the drive through even a drive thru? and then they don't even express any kind of empathy or try even to make things right this whole morning staff is ridiculous
Frequently Asked Questions About McDonald's
What are McDonald's delivery hours on weekdays?
McDonald's delivers from 5:00 AM to 10:30 PM Monday through Saturday and from 6:00 AM to 9:30 PM on Sunday.
What are the operating hours for the McDonald's drive-thru?
The drive-thru is open daily from 4:30 AM to 11:00 PM Monday through Saturday and from 5:00 AM to 10:00 PM on Sunday.
Which services does McDonald's Bannockburn offer?
McDonald's offers drive-thru, gift cards, McDelivery, mobile offers, mobile ordering, and WiFi services.
Where is McDonald's Bannockburn located?
It is located at 2587 Waukegan Road, Bannockburn, IL, 60015, USA.
How can I order McDonald's for delivery or pickup?
You can order via the McDonald's App or online through their delivery URL: https://mcdonalds.order.online/business/-5579.
What payment options are accepted at McDonald's Bannockburn?
They accept American Express, Android Pay, Apple Pay, cash, Discover, MasterCard, and Visa.
Does McDonald's Bannockburn have a rewards program?
Yes, the MyMcDonald’s Rewards program allows you to earn points for free food. More info is at https://www.mcdonalds.com/us/en-us/mymcdonalds.html.
Are there nearby places where I can shop or run errands before or after visiting McDonald’s?
Yes, Bannockburn Green shopping center and Heinen’s Grocery Store are nearby for your shopping and grocery needs.
What nearby cafes can I visit to enjoy coffee or tea around McDonald's?
Nearby options include Panera Bread and Newport Coffee House, perfect spots to enjoy coffee or tea before or after your McDonald's visit.
Is there convenient parking and nearby transit to help me access McDonald's Bannockburn?
While specific transit stations aren't listed, the presence of nearby places like Shell gas station and several real estate agencies suggests good local accessibility and parking options.