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Wendy's

3.5
(1146 reviews)

Business Details

1260 Orchard Road, Aurora, IL
60506, United States
(630) 907-2982

About

Fast Food RestaurantBreakfast RestaurantWendy's
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
1260 Orchard Road, Aurora, IL
60506, United States

Hours

Reviews

3.5
1,146 reviews
5 stars
398
4 stars
270
3 stars
194
2 stars
87
1 star
197

What are people saying?

AI-generated from recent customer reviews

Service Issues

Customers frequently reported poor service, including rude staff, incorrect orders, and long wait times.

Food Quality

Many reviews mentioned cold or poorly prepared food, with some customers experiencing issues like hair in their meals.

Drive-Thru Experience

The AI ordering system in the drive-thru received significant criticism for being frustrating and ineffective.

Cleanliness

Several customers noted unsanitary conditions, including flies and dirty tables, impacting their dining experience.

Staff Positivity

Despite the negative feedback, some customers praised specific staff members for their friendliness and helpfulness.
  • ST
    Savannah Todd
    3 days ago
    1.0
    Always closing early and food is always cold when I am able to get it.
  • LM
    Lucas Moyer
    5 days ago
    5.0
    Friendly wrkrs. Good sandwich
  • BT
    Briana Tallitsch
    Jan 4, 2026
    2.0
    We were planning to go through the drive through and when we pulled up and it was an AI taking the order we chose to leave and patronize another business. It's not busy and using a system that is slower and more frustrating to use as an excuse not to hire more human staff is not it.
  • GB
    gaetano bondi
    Dec 27, 2025
    1.0
    Spend $24.00 on food. To get a terrible fountain drink. And told it’s .60 cents for an additional sauce.
  • CC
    catt ciit
    Dec 3, 2025
    1.0
    Yet again, another Wendy's to avoid. Same as the one on Route 31... they claim they have to charge 60 cents for a very small packet of barbecue sauce just to dip the fries into. However they may offer ketchup for free and perhaps the barbecue sauce packets are free if one orders their nuggets though. $0.60 just seems too much for that very little thing of bbq sauce, it should be like 10 cents if not, 5 cents, okay 10 cents since maybe soo they may eliminate the nickel like the penny. I just wanted their tasty barbecue sauce, even just 1, for the fries and had to eat the fries plain. Next, upon exiting the store's parking lot, it is a dangerous area because some cars may drive southbound on the access lane and turn left there as that is where the drive-thru lane turns close to where the intercom is but the problem is the arrow for that area is to go out and pointing out or to the west and yet a car turn against the arrow to get to the drive thru intercom when that car should have gone around the other side of the restaurant to go through its drive thru the proper way. I was at that exit to go out at that moment and had to honk my horn but that rude driver and car was too aggressive and turn in the wrong way and did not give a care and to avoid an accident I had to yield or pause going forward though I had the right of way to exit as the arrow states that is an exit ramp and not an entrance one. That area is dangerous as the way the drive thru is designed that may encourage drivers to go the wrong way to get immediate access to the drive-thru's intercom ordering area rather than driving around the store the proper and guided way. Well that is all for this and perhaps all other cheap Wendy's. Culver's could be better in a way and Burger King gave me barbecue sauce.

Frequently Asked Questions About Wendy's

Is 1260 Orchard Road Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

Brand Certified Facts from Wendy's

Wendy's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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