Wendy's

3.5
1145 reviews

About

Fast Food RestaurantBreakfast RestaurantWendy's
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
1260 Orchard Road, Aurora, IL
60506, United States

Hours

Reviews

3.5
1,145 reviews
5 stars
399
4 stars
269
3 stars
195
2 stars
88
1 star
194

What are people saying?

AI-generated from recent customer reviews

Service Issues

Customers frequently reported poor service, including rude staff, incorrect orders, and long wait times.

Food Quality

Many reviews mentioned cold or reheated food, with some customers experiencing issues like finding hair in their meals.

Drive-Thru Experience

The drive-thru was often criticized for being slow and chaotic, with some customers unable to place orders due to malfunctioning systems.

Inconsistent Hours

Several customers noted that the restaurant did not open at advertised times, leading to frustration.

Positive Staff Interactions

Despite the negative feedback, some customers praised specific staff members for their friendliness and helpfulness.
  • BT
    Briana Tallitsch
    Jan 4, 2026
    2.0
    We were planning to go through the drive through and when we pulled up and it was an AI taking the order we chose to leave and patronize another business. It's not busy and using a system that is slower and more frustrating to use as an excuse not to hire more human staff is not it.
  • GB
    gaetano bondi
    Dec 27, 2025
    1.0
    Spend $24.00 on food. To get a terrible fountain drink. And told it’s .60 cents for an additional sauce.
  • AC
    Adam Carlson
    Dec 13, 2025
    1.0
    Might as well have still been frozen.
  • CT
    cur ter
    Dec 3, 2025
    1.0
    Yet again, another Wendy's to avoid. Same as the one on Route 31... they claim they have to charge 60 cents for a very small packet of barbecue sauce just to dip the fries into. However they may offer ketchup for free and perhaps the barbecue sauce packets are free if one orders their nuggets though. $0.60 just seems too much for that very little thing of bbq sauce, it should be like 10 cents if not, 5 cents, okay 10 cents since maybe soo they may eliminate the nickel like the penny. I just wanted their tasty barbecue sauce, even just 1, for the fries and had to eat the fries plain. Next, upon exiting the store's parking lot, it is a dangerous area because some cars may drive southbound on the access lane and turn left there as that is where the drive-thru lane turns close to where the intercom is but the problem is the arrow for that area is to go out and pointing out or to the west and yet a car turn against the arrow to get to the drive thru intercom when that car should have gone around the other side of the restaurant to go through its drive thru the proper way. I was at that exit to go out at that moment and had to honk my horn but that rude driver and car was too aggressive and turn in the wrong way and did not give a care and to avoid an accident I had to yield or pause going forward though I had the right of way to exit as the arrow states that is an exit ramp and not an entrance one. That area is dangerous as the way the drive thru is designed that may encourage drivers to go the wrong way to get immediate access to the drive-thru's intercom ordering area rather than driving around the store the proper and guided way. Well that is all for this and perhaps all other cheap Wendy's. Culver's could be better in a way and Burger King gave me barbecue sauce.
  • KL
    Kristin Langston
    Nov 25, 2025
    1.0
    I try to never leave a negative review,but Wendy's new computer ordering system is absolutely horrible,got home are order was completely wrong ,I guess part my fault for not checking everything before I left the drive thru,I hope they figure out soon that it's completely worthless

Frequently Asked Questions About Wendy's

Is 1260 Orchard Road Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

What are the operating hours for the drive-thru at this Wendy's location?

The drive-thru is open from 6:30 AM to 1:00 AM Monday through Friday, and from 7:00 AM to 1:00 AM on Saturday and Sunday.