Pizza RestaurantFast Food RestaurantChicken Wings RestaurantTake Out RestaurantRestaurantRestaurant Delivery ServicePizza Hut
Find your nearby Pizza Hut® at 4305 E New York St in Aurora, IL. You can try, but you can’t OutPizza the Hut. We’re serving up classics like Meat Lovers® and Original Stuffed Crust® as well as signature wings, pastas and desserts at many of our locations. Order online or on the mobile app for carryout, curbside or delivery.
Numerous reviews highlighted poor service, including rude staff, long wait times, and incorrect orders.
Food Quality
Many customers reported unsatisfactory food quality, including undercooked pizzas, missing toppings, and overall dissatisfaction with the taste.
Atmosphere
The restaurant's atmosphere was criticized for being misleading, dirty, and not conducive to a pleasant dining experience.
Management Issues
Several reviews pointed to poor management practices, including understaffing and lack of communication, leading to customer frustration.
MW
Mahdijan Wahidi
4 days ago
1.0
The new employee with glass is very rude fire him
JC
Julie Comstock-Fisher
Nov 11, 2025
1.0
We won't make this mistake again. It took quite some time even to get someone's attention and then he didn't even bother to make the pizza we actually ordered. I haven't been to Pizza Hut in years and between the shabby treatment and poor ingredient quality, we were grossly overcharged.
CT
cur ter
Oct 17, 2025
1.0
The restaurant setting here is totally misleading. I stopped here thinking it would be somewhat of a restaurant atmosphere here and inside. Nope!
This location should be shrunk in size -downsized- as it is basically a take-out location only. Maybe it would help to remove most of the seating in the place especially the booth seating.
For a place this large, maybe it could benefit having a lot more employees as only 2 seemed to be working there. Just wasted open space.
This is NOT a restaurant (like Denny's or Golden Corral or IHOP)!
When the pizza was ready, it was inside large box and was not
even served or brought to me. I had to walk from where I was
sitting to the cashier station to claim it, then walk back to my
seat to dine.
The place did not have fountain drinks, it could not even serve proper water for me to take my medication. They said the water would come from the faucet perhaps in their bathroom (sink)? Who knows if they would have served l'eau de la toilette. They could not even be courteous enough to offer me
water like Aquafina or even a Diet soft drink.
I feel I even paid too much for the large pizza. I feel they overcharged me by $10 as I later saw a coupon for what I
ordered (3 toppings) for $10 less. I later inquired if I could
benefit from the discount but the person there gave the
impression of being quite unfriendly about things. It is as if
the employee was just going through the motions of the day.
His attitude was like well I should have noticed the coupon
before ordering the pizza to be applied to the price.
Not even a friendly courtesy to maybe offer a soft drink
or something to amend for missing out on the coupon.
This place gives off a very unfriendly, unwelcoming environment.
It took a long time for someone to come from the back to the
cashier's station to address any questions for me
and later for another customer who was waiting a long time
to get service.
The place seems desolate like a haunted house that initially
i thought it was not even open. And it probably should be shut
down as Pizza Hut is probably paying a lot for that real estate
and it is not even being utilized to its full capacity and potential
being a restaurant with lots of seating and the temperature
controls to cool or heat and supply electricity to this huge space
when it is essentially a carry-out place. They can do this in a
smaller space. Maybe this is the reason why the other 2 restaurant-style Pizza Huts were closed down in Aurora
and downsized to carry-out locations only and moving their
operations to smaller spaces. This one hopefully will soon follow suit.
Needless to say, I was sorely disappointed in my choice to
dine here as I expected a restaurant atmosphere and it was
clearly not that except they offered a small paper plate for the large box pizza I had ordered. No utensils, no fountain drink or water, and even one of the hand wipes when opened was
all dried up.
This is not a recommended place to dine or eat.
You're better off driving a few yards west to the Golden Corral
for a true dining experience or across the street to Denny's
and spend less and get more food.
Go to a REAL restaurant not this fake one.
The Pizza Hut is located at 4305 E New York St, Du Page, Aurora, IL 60504, United States.
What are the operating hours for this Pizza Hut?
The store is open from 10:30 AM to 10:00 PM Monday through Wednesday and Sunday, and from 10:30 AM to 11:00 PM Thursday through Saturday.
What services does this Pizza Hut offer for ordering food?
This Pizza Hut offers in-store pickup, delivery, and no-contact delivery services.
Can I order Pizza Hut's menu online or via an app?
Yes, you can order online through their website or use the Pizza Hut mobile app available on the Apple App Store.
Does this Pizza Hut offer delivery and takeout options?
Yes, this location offers both delivery and takeout services.
Is this Pizza Hut wheelchair accessible?
Yes, it has a wheelchair accessible entrance and restroom facilities.
How can I contact this Pizza Hut?
You can contact them by phone at +1 630-898-3533 or via email at rs034087@pizzahut.com.
Are there any gyms near this Pizza Hut where I can work out before grabbing a meal?
Yes, Planet Fitness - Aurora, IL is near this Pizza Hut. You can enjoy a workout there and then grab some pizza after.
What other dining options are near the Pizza Hut at 4305 E New York St?
Nearby dining options include Lao Sze Chuan Aurora for Chinese cuisine, 9Bar Taiwan Cafe, Bonchon for Korean food, Sushi Plus for Japanese cuisine, and Denny's for American breakfast and brunch.
Are there any retail stores or shopping places close to this Pizza Hut?
Yes, nearby retail stores include Value City Furniture, Mattress Firm, Value Liquidation Bin, Rosewood Home Improvement, and Black Tux Wedding Center.