Pizza Hut

3.2
497 reviews

About

Pizza RestaurantFast Food RestaurantChicken Wings RestaurantTake Out RestaurantRestaurantRestaurant Delivery Service
Find your nearby Pizza Hut® at 4305 E New York St in Aurora, IL. You can try, but you can’t OutPizza the Hut. We’re serving up classics like Meat Lovers® and Original Stuffed Crust® as well as signature wings, pastas and desserts at many of our locations. Order online or on the mobile app for carryout, curbside or delivery.

Details

  • Dine-inNot available
  • DeliveryAvailable
  • TakeoutAvailable
  • DebitAvailable

Location

Pizza Hut
4305 E New York St, Aurora, IL
60504, United States

Hours

Reviews

3.2
497 reviews
5 stars
185
4 stars
84
3 stars
34
2 stars
36
1 star
158

What are people saying?

AI-generated from recent customer reviews

Atmosphere

Customers found the restaurant setting misleading, describing it as more of a take-out location than a dining experience.

Service Quality

Service was frequently criticized for being slow, unfriendly, and unprofessional, with reports of rude staff and long wait times.

Food Quality

Many customers reported issues with food quality, including undercooked pizzas, incorrect orders, and insufficient toppings.

Staffing Issues

The restaurant was noted to be severely understaffed, leading to delays and poor service.

Customer Experience

Numerous reviews highlighted a lack of communication and accountability from management, resulting in unsatisfactory resolutions to complaints.
  • JC
    Julie Comstock-Fisher
    Nov 11, 2025
    1.0
    We won't make this mistake again. It took quite some time even to get someone's attention and then he didn't even bother to make the pizza we actually ordered. I haven't been to Pizza Hut in years and between the shabby treatment and poor ingredient quality, we were grossly overcharged.
  • CT
    cur ter
    Oct 17, 2025
    1.0
    The restaurant setting here is totally misleading. I stopped here thinking it would be somewhat of a restaurant atmosphere here and inside. Nope! This location should be shrunk in size -downsized- as it is basically a take-out location only. Maybe it would help to remove most of the seating in the place especially the booth seating. For a place this large, maybe it could benefit having a lot more employees as only 2 seemed to be working there. Just wasted open space. This is NOT a restaurant (like Denny's or Golden Corral or IHOP)! When the pizza was ready, it was inside large box and was not even served or brought to me. I had to walk from where I was sitting to the cashier station to claim it, then walk back to my seat to dine. The place did not have fountain drinks, it could not even serve proper water for me to take my medication. They said the water would come from the faucet perhaps in their bathroom (sink)? Who knows if they would have served l'eau de la toilette. They could not even be courteous enough to offer me water like Aquafina or even a Diet soft drink. I feel I even paid too much for the large pizza. I feel they overcharged me by $10 as I later saw a coupon for what I ordered (3 toppings) for $10 less. I later inquired if I could benefit from the discount but the person there gave the impression of being quite unfriendly about things. It is as if the employee was just going through the motions of the day. His attitude was like well I should have noticed the coupon before ordering the pizza to be applied to the price. Not even a friendly courtesy to maybe offer a soft drink or something to amend for missing out on the coupon. This place gives off a very unfriendly, unwelcoming environment. It took a long time for someone to come from the back to the cashier's station to address any questions for me and later for another customer who was waiting a long time to get service. The place seems desolate like a haunted house that initially i thought it was not even open. And it probably should be shut down as Pizza Hut is probably paying a lot for that real estate and it is not even being utilized to its full capacity and potential being a restaurant with lots of seating and the temperature controls to cool or heat and supply electricity to this huge space when it is essentially a carry-out place. They can do this in a smaller space. Maybe this is the reason why the other 2 restaurant-style Pizza Huts were closed down in Aurora and downsized to carry-out locations only and moving their operations to smaller spaces. This one hopefully will soon follow suit. Needless to say, I was sorely disappointed in my choice to dine here as I expected a restaurant atmosphere and it was clearly not that except they offered a small paper plate for the large box pizza I had ordered. No utensils, no fountain drink or water, and even one of the hand wipes when opened was all dried up. This is not a recommended place to dine or eat. You're better off driving a few yards west to the Golden Corral for a true dining experience or across the street to Denny's and spend less and get more food. Go to a REAL restaurant not this fake one.
  • RM
    Rajen Kanubhai Modi
    Oct 5, 2025
    4.0
    In short time all pizza 🍕 hut going to close.
  • DM
    Devante Matthews
    Sep 7, 2025
    1.0
    Pizza Hut count your days
  • WD
    William Dafforn
    Aug 26, 2025
    1.0
    Pizza was sloppily made. Undercooked. Service was mid. Find another pizza place if you’re local lmao.

Frequently Asked Questions About Pizza Hut

Where is the Pizza Hut located in Aurora, IL?

The Pizza Hut is located at 4305 E New York St, Du Page, Aurora, IL 60504, United States.

What are the operating hours for this Pizza Hut?

The store is open from 10:30 AM to 10:00 PM Monday through Wednesday and Sunday, and from 10:30 AM to 11:00 PM Thursday through Saturday.