Pizza RestaurantFast Food RestaurantChicken Wings RestaurantTake Out RestaurantRestaurantRestaurant Delivery ServicePizza Hut
Find your nearby Pizza Hut® at 1330 N. Orchard Rd in Aurora, IL. You can try, but you can’t OutPizza the Hut. We’re serving up classics like Meat Lovers® and Original Stuffed Crust® as well as signature wings, pastas and desserts at many of our locations. Order online or on the mobile app for carryout, curbside or delivery.
Numerous customers reported issues with incorrect orders, including missing toppings and wrong items delivered.
Service Quality
Feedback highlighted poor customer service experiences, including rude staff and lack of communication regarding order status.
Food Quality
Many reviews mentioned undercooked pizzas, lack of sauce, and overall decline in food quality compared to previous experiences.
Delivery Issues
Customers frequently experienced delays in delivery, with some orders arriving cold or not at all.
Positive Staff Interactions
Despite negative experiences, some customers praised individual staff members for their helpfulness and friendly service.
FM
FM76 M
2 days ago
1.0
Ordered 1 pizza online to be ready at 7:10pm to be exact according to email confirmation. Then email confirmation said pizza was ready. Got there at 7:15pm to pick up and stood in line for 45 minutes without being acknowledged with a bunch of other people. Never got my pizza that I ordered cause I had to go back to work. It was my dinner break so I paid and never got my food and didn’t have dinner that night. Still waiting for a call back from management 4 days now. What a joke and that’s theft in my mind. Reaching out to corporate
CB
cin bear
Feb 23, 2026
1.0
The pizza is always cold when I pick it up and the manager Pam Davis is rude. I’ve heard her yell at the employees multiple times when picking up. I don’t want to eat cold pizza nor do I want to support a business that mistreats their employees. I’ll be supporting other locations but never again this one! There’s a reason why their quality has gone down and it’s due to the bad management
JH
John Housman
Feb 5, 2026
1.0
I order the same thing every time a pizza wit extra sauce and light cheese they manage to mess it up every single time I even leave notes in added options hoping they don’t mess it up but every time they do so first of all hire people that learn how to read second of all I went back in and wanted it changed because that’s not what I ordered and I’m tired of just eating something I don’t want and the worker started laughing at me when I said I couldn’t have extra cheese when I ordered light cheese laughed in my face and the laughed so loud every single person in there could hear it while walking into the back he was a jerk that has no customer service training this place is a joke that can’t seem to fix there mistakes no matter how many times they make them and I have complained to managers before you think they would start training staff to actually read the order before they make it
FG
Family Guzman
Dec 29, 2025
1.0
Slow service other pizza hut is better
VM
Vic Men
Nov 17, 2025
2.0
It's not just this location, but in general Pizza Hut has become what Domino's was several years ago. Every location I go to gets it wrong now. At this location in particular, I keep getting half cooked pies. The quality has gone down the drain. I keep giving them a chance because I'll at times receive coupons, etc. But I won't even go in for a free pizza at this point. At least Domino's had a huge turnaround and it hasn't disappointed like it used to. I much prefer the local pizza places, but the deals/coupons convince me to give them a go here and there. Not anymore.