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McDonald's

3.6
(1152 reviews)

Business Details

1023 N Lake St, Aurora, IL
60506, United States
(630) 897-7911
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
1023 N Lake St, Aurora, IL
60506, United States

Hours

Reviews

3.6
1,152 reviews
5 stars
474
4 stars
229
3 stars
171
2 stars
73
1 star
205

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous reviews highlighted consistently poor service, including incorrect orders, rude staff, and slow response times.

Food Quality

Customers reported issues with food quality, including overcooked items, incorrect orders, and stale food.

Cleanliness

While some customers noted cleanliness, others pointed out dirty conditions and a lack of maintenance.

Staff Attitude

Several reviews mentioned unprofessional behavior from staff, including rudeness and lack of courtesy.

Operational Issues

Customers experienced problems with inaccurate hours of operation and long wait times, particularly in the drive-thru.
  • JW
    Just Wackerlin
    5 days ago
    1.0
    These people on nightshift act like they don't want to be there working, complete wrong order on several occasions. Completely incoherent or something, it's like they can't take simple orders. I mean a mistake is a mistake but seriously EVERY TIME. Go back to kindergarten and learn the word ketchup and tomato. And whoever is running the joint ain't much better because they have several bad reviews and they are obviously doing nothing about it. Shame on you guys, terrible service!!!!
  • ER
    Eddie Rdz
    6 days ago
    1.0
    Service crazy slow!….. empty lane.🤔
  • KD
    Kevin Van Duser
    Feb 23, 2026
    4.0
    The fries we were served were either overcooked or left on or out of the warmer for way too long. Not the best.
  • GL
    Gabriel Lopez
    Jan 28, 2026
    1.0
    Ordered 2 iced coffees one Saturday morning that came out tasting absolutely horrendous. Almost like if they didn’t clean their machine good or something was going bad in there. Literally felt nauseous for the rest of the morning after.
  • ML
    Melissa Lynn
    Jan 27, 2026
    1.0
    Ordered a mocha frappe with espresso, they told me after paying they didn't have espresso, didn't give me the difference, pulled me up to the third window for 5 min and when the manager brought me my frappe it was mocha but with Carmel in the cup, I asked for it to be remade and all he did was blend the Carmel in and serve it to me again. Final straw for me won't be back, the rudeness is consistent especially from the girl with acne scars on her face. No one wears name tags here for a reason.

Frequently Asked Questions About McDonald's

What are the regular business hours for McDonald's at 1023 N Lake St, Aurora, IL?

McDonald's is open daily from 5:00 AM to midnight, except Sunday when it closes at midnight as well.

Does McDonald's offer delivery and curbside pickup services?

Yes, McDonald's offers delivery, curbside pickup, same day delivery, and no-contact delivery services.

Brand Certified Facts from McDonald's

McDonald's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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