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McDonald's

3.4
(571 reviews)

Business Details

2095 W Galena Blvd, Aurora, IL
60506, United States
(630) 859-1778
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
2095 W Galena Blvd, Aurora, IL
60506, United States

Hours

Reviews

3.4
571 reviews
5 stars
217
4 stars
106
3 stars
83
2 stars
35
1 star
130

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, including rude staff and mistakes with orders.

Order Accuracy

Many customers reported frequent issues with incorrect orders and missing items.

Cleanliness

Several reviews mentioned unsanitary conditions in the restaurant, including dirty tables and unpleasant odors.

Food Quality

While some customers enjoyed the food, there were complaints about inconsistent quality and preparation.

Management Issues

Customers expressed dissatisfaction with management's handling of complaints and overall service quality.
  • II
    Itin4265
    3 days ago
    1.0
    Too pricey for garbage food plus always the wrong order. Never fill up the fries it’s like blind people actually work there.
  • WG
    William Grace
    Feb 4, 2026
    1.0
    Please instruct your leadership about the difference in procedures between DoorDash and uber. The manager wouldn’t give me the Uber Eats I was assigned without a “code” that is non-existent. I showed her my phone to confirm the name and she said “she didn’t have her glasses on” I read the name to her twice as that’s all is required for the pickup. This cost me time and money due to her ignorance and laziness. I left the order simply because I didn’t want to argue with her. The customers food is still sitting there as I have my coffee awaiting another order.
  • KJ
    Kyle Jurgensen
    Jan 29, 2026
    1.0
    Customer service is terrible, and they really don't care if they mess up your order.
  • SS
    Sidney “Scooby” Stokes
    Dec 13, 2025
    1.0
    Went here today this morning and order a coffee with extra Carmel and a apple pie. Waited 10 mins for the wrong drink. Horrible service. Whoever is in there needs to be trained again
  • KO
    Kathryn Oen
    Nov 28, 2025
    2.0
    I would like to receive the items I have ordered. My last 2 orders you have given me other people's food. Staff are polite, but maybe rushed to fill bags and not match order numbers. Also mine were counter or curbside, but the labels of other people's food show drive through.

Brand Certified Facts from McDonald's

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Certified March 01, 2026Yext Knowledge Graph
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