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Jimmy John's

2.4
(129 reviews)

Business Details

2365 N Farnsworth Ave, Aurora, IL
60502, United States
(630) 800-1592
https://locations.jimmyjohns.com/il/aurora/sandwiches-672.html

About

Sandwich RestaurantRestaurant Delivery ServiceTake Out RestaurantCatererFast Food RestaurantHome Meal Delivery Service

Location

Jimmy John's
2365 N Farnsworth Ave, Aurora, IL
60502, United States

Hours

Reviews

2.4
129 reviews
5 stars
34
4 stars
12
3 stars
3
2 stars
7
1 star
73

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, including rude staff, unhelpful management, and long wait times for assistance.

Delivery Issues

Many customers experienced significant delays in delivery, with some orders taking over an hour and others reported as never arriving.

Food Quality

Several reviews mentioned issues with food quality, including incorrect orders, stale bread, and inadequate portion sizes.

Cleanliness and Professionalism

Customers noted a lack of professionalism among staff, including inappropriate behavior and unsanitary conditions.

Positive Experiences

Despite the negative feedback, some customers reported positive interactions with friendly staff and satisfactory food quality.
  • BB
    Borim
    1 day ago
    5.0
    Good sandwich, was fast
  • MP
    Michelle Patterson
    Feb 25, 2026
    1.0
    I visited this location today and experienced some terrible service. I attempted to place an order and requested a #4 all toppings minus mustard. The order taker that was taking my order wasn't certain. Then the manager,jumped in and replied it doesn't come with mustard. If he had listened, I requested all toppings to make it easier rather than say each one. Then I requested a combo, which is a dollar more. I was asked if I wanted a large drink, thinking it would be about .50 more. However, it came up $3.00 more. I asked to switch it to a regular, and the cashier got upset and walked away. I had to begin the order all over again, which I was okay with, but it was still incorrectly made. This location always seems to be in a hurry, but accuracy should be the priority. Hopefully, this feedback will have them slow done, be kind, and get it together.
  • JC
    jen christine
    Feb 17, 2026
    1.0
    Why do they not wear hair nets? You should not be allowed a beard thats basically touching the sandwiches…
  • DD
    Dawson
    Jan 1, 2026
    1.0
    DO NOT ORDER FROM THIS JIMMY JOHNS IF YOU HAVE THE CHOICE. DELIVERY DRIVERS ARE INCOMPETENT AND YOU GET ZERO HELP FROM THE ACTUAL LOCATION. THEY REFUSE TO GIVE YOU A REFUND FOR A LOST ORDER THEY MESSED UP ON. WOULD GIVE ZERO STARS IF I COULD.
  • SB
    Simon B
    Dec 18, 2025
    1.0
    I just had a delivery from this location and I am completely dissatisfied and disappointed with my experience. To begin my food was dropped off outside in the wet and cold weather…secondly when I approached my concern with the supervisor on call Elicia her attitude and customer service was completely unacceptable, I will never come back to this location again because of this experience and I’ve been coming here for years!! Their management needs to be addressed and trained AGAIN on how to treat people with respect and take valid concerns and complaints seriously. Customer Service is everything and this location does not have it.

Brand Certified Facts from Jimmy John's

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Certified March 01, 2026Yext Knowledge Graph
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