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Jimmy John's

3.6
(190 reviews)

Business Details

549 S Rte 59, Aurora, IL
60504, United States
(630) 236-9990
https://locations.jimmyjohns.com/il/aurora/sandwiches-105.html

About

Sandwich Restaurant

Location

Jimmy John's
549 S Rte 59, Aurora, IL
60504, United States

Hours

Reviews

3.6
190 reviews
5 stars
92
4 stars
26
3 stars
12
2 stars
17
1 star
43

What are people saying?

AI-generated from recent customer reviews

Service Issues

Customers frequently reported long wait times for orders, poor customer service, and incorrect orders.

Food Quality

While some customers enjoyed the sandwiches, many expressed dissatisfaction with the portion sizes and quality of ingredients.

Staff Performance

Feedback varied on staff friendliness and efficiency, with some praising the team while others noted a lack of attentiveness and professionalism.

Delivery Problems

Numerous reviews highlighted issues with delivery times, including orders taking much longer than expected and drivers not following delivery instructions.
  • GW
    Greg Wedesky
    Jan 17, 2026
    1.0
    I’m a little slow with this review because I ordered November 23. Ordered on the app and after about 90 minutes called for an ETA on my order. I was told they ran out of bread. I asked for a refund and they said they decided not to issue refunds. How do you run out of bread? How do you decide you aren’t issuing refunds? After another 90 minutes about 3 hours total I received my order on burnt bread.
  • LS
    Lynda Schmittinger
    Jan 14, 2026
    5.0
    LOVE all the sandwiches!
  • PR
    Pamela Rudny
    Nov 9, 2025
    4.0
    They don't put enough meat in their sandwiches! Not enough for the money that's charged, I've gotten the roast beef and the vito
  • LA
    Laura Adams
    Oct 13, 2025
    1.0
    I would never come to this location again. I went in and there were no other customers and no deliveries coming in but yet the girl making it forgot multiple things. Something told me to check it before I pulled off but I didn’t because it’s a simple sandwich, got home and was disappointed. Go somewhere else if you want it made right.
  • AB
    Andrew von Behren
    Aug 16, 2016
    5.0
    The new management is great! I can't believe how clean the place is and the service is really fast. P. S. I love the music too!

Brand Certified Facts from Jimmy John's

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Certified March 01, 2026Yext Knowledge Graph
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