Business Details
About
Mexican Restaurant
Chipotle Aurora Orchard is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Hours
Reviews
3.4
1,081 reviews
5 stars
438
4 stars
213
3 stars
83
2 stars
83
1 star
264
What are people saying?
AI-generated from recent customer reviews
Staffing Issues
Customers frequently reported that the location is understaffed, leading to long wait times and inadequate service.
Food Availability
Many reviews mentioned that the restaurant often runs out of popular items, causing frustration among customers.
Cleanliness
Numerous customers expressed concerns about the cleanliness of the restaurant, citing dirty tables, floors, and food preparation areas.
Portion Sizes
Several reviews noted that portion sizes have decreased, with customers feeling shortchanged on their meals.
Customer Service
While some staff were praised for their friendliness, many customers reported poor service and unprofessional behavior from employees.
- BBB6 days ago1.0Food looks like it's been sitting for a long time and when I commented on the guacamole being black the employee, Mieah just stared at me. GROSS!
- JMJoselyn MNov 14, 20251.0first time and last coming to this location do not recommend, trash cans were overflowing , place looked messy took forever to make my food did not honor my coupon although I showed it to them they had ran out of chicken and put SCRAPS of chicken in my bowl. tables were not clean had scraps chairs were everywhere. Workers were just standing there. Took it to go so I wouldn’t get disgusted.
- JJJordanNov 8, 20251.0This location has disappointed me for the last time. The staff are rude and seriously need an attitude check. It doesn’t matter how nice you are, they will roll their eyes at you and give you attitude regardless. They skimp out on the meat, never have the fajita veggies available, and their food has made me sick not just once, but multiple times. Today was my breaking point and I had to say something. I requested sour cream on my bowl and the kid who was making it LITERALLY dumped sour cream/water right on top of it and proceeded to box up my order. This is how it looks. I’m never coming here again!!!
- LMLupe MirandaNov 2, 20251.0Rude and disrespectful. I got a bowl and chips with guac. I got home and my guac is brown with no flavor! I gave it a chance and tried it and had to spit it out! It was awful! Awful management.
- SOSean O'MalleyNov 1, 20251.0The experience here was terrible, you have 3 employees standing around looking at the line forming in the back room and they just stare at you making one guy do everything, then the one guy was touching everything, handing money touching pens all with the same gloves on. Someone is going to end up getting sick eating here
Frequently Asked Questions About Chipotle Mexican Grill
What type of food does Chipotle Mexican Grill Aurora Orchard serve?
Chipotle Aurora Orchard serves customizable Mexican fast-casual dishes such as burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced, wholesome ingredients.
What are the opening hours of Chipotle Mexican Grill Aurora Orchard?
Chipotle Aurora Orchard is open daily from 10:30 AM to 10:00 PM.
Does Chipotle Mexican Grill Aurora Orchard offer pickup and delivery services?
Yes, they offer both in-store pickup and delivery services.
Where is Chipotle Mexican Grill Aurora Orchard located?
It is located at 1480 N Orchard Rd, Aurora, IL 60506, USA.
How can I place an order online for Chipotle Aurora Orchard?
You can order online through their website at https://order.chipotle.com/ or via the Chipotle mobile app available on the Apple App Store.
Does Chipotle Aurora Orchard have a rewards program?
Yes, customers can sign up for Chipotle Rewards to earn free food and get exclusive offers.
What payment methods are accepted at Chipotle Aurora Orchard?
Chipotle accepts credit cards and offers gift cards for payment.
Is Chipotle Mexican Grill Aurora Orchard LGBTQ+ friendly?
Yes, the location welcomes LGBTQ+ customers.
What nearby places can help me find Chipotle Aurora Orchard easily?
Nearby places include Deluxe Nail Salon and The Joint Chiropractic, which can help orient you if you're visiting the area around 1480 N Orchard Rd.
Are there other dining options near Chipotle Aurora Orchard?
Yes, nearby dining options include Papa Saverio's Pizzeria, Jimmy John's sandwich shop, Buffalo Wild Wings, Starbucks coffee shop, and Kem's Restaurant.
What services are available near Chipotle Aurora Orchard for personal care?
Nearby personal care services include Deluxe Nail Salon, The Joint Chiropractic, Smile More Dental Aurora, Rosin Eyecare, and Supercuts hair salon.