Chipotle Aurora Eola is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Customers frequently reported rude and inattentive staff, with many experiences highlighting poor customer service and lack of engagement from employees.
Food Quality
The quality of food has been criticized, with complaints about cold meals, stale chips, and inconsistent portion sizes.
Cleanliness
The dining area was often described as dirty, with trash and unclean tables being a common concern among customers.
Order Accuracy
Numerous reviews mentioned issues with incorrect orders, missing items, and overall dissatisfaction with how orders were fulfilled.
Management Issues
Many customers expressed frustration with management, citing poor oversight, lack of training for staff, and inadequate responses to complaints.
BD
Bethany Donaldson
Oct 15, 2025
2.0
Food was good, service was good until the end where the person cashing us out only cared about being on her phone. The dinning area was so dirty, trash everywhere, no clean tables and trash cans where filled to the top.
NN
NJ
Oct 9, 2025
5.0
Annai was awesome!!!
MZ
Maria Zapata
Sep 23, 2025
3.0
Food was good, fast service. We decided to eat there and the person that was brooming the floor used the broom to take the crumbs from the table to the floor. No clean it makes you wonder how clean is everything else.
MW
Magdalena Williams
Sep 10, 2025
5.0
I love that they have a variety of protein to choose from.
LM
luke Marchuk
Aug 26, 2025
1.0
Why was the cashier litterally just texting at the register? His co workers had to remind him 3 times what to ring in and he didn't even make eye contact or give me my receipt.
If he's got more important things to do i suggest you let him clock out and do those. Because he's not concerned about doing his job.
Frequently Asked Questions About Chipotle Mexican Grill
What are the operating hours of Chipotle Mexican Grill at Aurora Eola?
Chipotle Aurora Eola is open daily from 10:45 AM to 10:00 PM.
Where is Chipotle Mexican Grill located in Aurora?
Chipotle Aurora Eola is located at 1167 N Eola Rd, Dupage, Aurora, IL 60502.
Does Chipotle offer pickup and delivery services at this location?
Yes, Chipotle Aurora Eola offers both in-store pickup and delivery services.
How can I order Chipotle food online?
You can order online through the Chipotle app available on Apple Store or via their website at https://order.chipotle.com/.
What type of food does Chipotle Aurora Eola serve?
Chipotle offers customizable Mexican-inspired fast-casual food including burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced ingredients.
Does Chipotle Aurora Eola have a rewards program?
Yes, customers can sign up for Chipotle Rewards to get exclusive offers and earn free food.
What nearby places can I visit when dining at Chipotle Aurora Eola?
Nearby places include Zoup! Eola & N. Aurora, a soup and salad restaurant, and Starbucks, a coffee shop and smoothie bar, perfect for a meal or drink before or after your visit.
Are there any banks or financial services near Chipotle Aurora Eola?
Yes, BMO Harris Bank, Chase Bank, and Coinme currency exchange are located nearby, convenient if you need to run errands alongside your meal.
Can I find hair and beauty services close to Chipotle Aurora Eola?
Yes, Supercuts hair salon is nearby, so you could easily combine a haircut or grooming with your Chipotle visit.
Is Chipotle Aurora Eola a welcoming place for all customers?
Yes, Chipotle Aurora Eola welcomes LGBTQ customers and offers takeout services for convenience.