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Brand Certified

Dairy Queen Grill & Chill

4.1
(258 reviews)

Business Details

14400 State Route 4, Auburn, IL
62615-9745, United States
(217) 438-3612
https://www.dairyqueen.com/

About

Fast Food RestaurantIce Cream ShopDairy Queen
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.

Details

  • Drive-throughAvailable
  • RestroomAvailable
  • Welcomes familiesAvailable
  • Kid friendlyAvailable

Location

Dairy Queen Grill & Chill
14400 State Route 4, Auburn, IL
62615-9745, United States

Hours

Reviews

4.1
258 reviews
5 stars
145
4 stars
55
3 stars
27
2 stars
5
1 star
26

What are people saying?

AI-generated from recent customer reviews

Staff Attitude

Many customers reported rude and unhelpful behavior from staff, with several instances of poor customer service.

Food Quality

Inconsistency in food quality was noted, with complaints about cold fries, incorrect orders, and poorly prepared items.

Service Speed

While some reviews praised fast service, others highlighted long wait times and slow drive-thru experiences.

Cleanliness

Several customers mentioned unsanitary conditions, including dirty environments and food safety concerns.

Positive Experiences

Despite the negative feedback, some customers had positive experiences, praising friendly staff and good food.
  • LG
    Lorrie Green
    Jan 12, 2026
    3.0
    The fries are always cold and soggy. They either need to turn up the oil temp or cook them longer. For the price you want to get food you can actually eat not just throw away
  • JS
    Jackelyn Slaymaker
    Nov 25, 2025
    1.0
    The staff is extremely rude and apparently lazy. The website says the lobby is open until 9pm. A sign on the door says the lobby closes at 8pm. Walked in at 7:47pm and went up to order and the cashier rudely says we're only taking to go orders. I asked when does the lobby close and she said in 10 minutes. I said I guess we have 10 minutes. She then says rudely again the lobby's closed. Then a bus of high school basketball players and coaches walked in and they refused to let them eat in the lobby all before 8pm. So the bus left to go to Subway. Probably lost $300 + dollars in revenue. When I asked to speak to the manager some guy walks up and was very unfriendly and unkept for a manager. Do better Auburn Dairy Queen!
  • KW
    Keith W
    Oct 27, 2025
    1.0
    Dilly bar had paper mixed in the ice cream

Brand Certified Facts from Dairy Queen Grill & Chill

This information is certified by Dairy Queen Grill & Chill and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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