Business Details
About
Fast Food RestaurantIce Cream ShopDairy Queen
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.
Details
- Drive-throughAvailable
- RestroomAvailable
- Welcomes familiesAvailable
- Kid friendlyAvailable
Location
Hours
Reviews
4.1
257 reviews
5 stars
145
4 stars
55
3 stars
26
2 stars
5
1 star
26
What are people saying?
AI-generated from recent customer reviews
Staff Attitude
Many customers reported rude and unhelpful behavior from staff, with several instances of poor customer service.
Food Quality
Inconsistent food quality was noted, with some customers receiving burnt or incorrect orders, while others praised the freshness and taste.
Service Speed
While some reviews highlighted fast service, others mentioned long wait times, particularly during busy hours.
Management Issues
Several customers expressed concerns about management's lack of oversight and accountability for staff behavior and service quality.
Positive Experiences
Despite the negative feedback, there were numerous positive reviews praising friendly staff and good food, indicating that experiences can vary significantly.
- JSJackelyn SlaymakerNov 25, 20251.0The staff is extremely rude and apparently lazy. The website says the lobby is open until 9pm. A sign on the door says the lobby closes at 8pm. Walked in at 7:47pm and went up to order and the cashier rudely says we're only taking to go orders. I asked when does the lobby close and she said in 10 minutes. I said I guess we have 10 minutes. She then says rudely again the lobby's closed. Then a bus of high school basketball players and coaches walked in and they refused to let them eat in the lobby all before 8pm. So the bus left to go to Subway. Probably lost $300 + dollars in revenue. When I asked to speak to the manager some guy walks up and was very unfriendly and unkept for a manager. Do better Auburn Dairy Queen!
- KWKeith WOct 27, 20251.0Dilly bar had paper mixed in the ice cream
Frequently Asked Questions About Dairy Queen Grill & Chill
What type of food and treats can I find at Dairy Queen Grill & Chill in Auburn, IL?
Dairy Queen Grill & Chill offers classic fast-food items such as burgers and fries, along with soft-serve ice cream and signature shakes.
What are the operating hours of Dairy Queen Grill & Chill?
The restaurant is open from 10:00 AM to 9:00 PM Monday through Thursday and Sunday, and from 10:00 AM to 9:30 PM on Friday and Saturday.
Does Dairy Queen Grill & Chill have drive-thru service?
Yes, this location offers drive-thru service for your convenience.
Are there seating options available at Dairy Queen Grill & Chill?
Yes, there is both indoor seating and outdoor seating available at this location.
Is the Dairy Queen Grill & Chill in Auburn family-friendly and accessible?
Yes, the location is family-friendly, offers booster seats, is wheelchair accessible, and welcomes children.
Can I order Dairy Queen Grill & Chill's menu items online for pickup?
Yes, you can use their online ordering system to place a pickup order.
Does Dairy Queen Grill & Chill offer any mobile app deals or rewards?
Yes, by downloading the Dairy Queen app you can access exclusive deals and participate in their mobile ordering and rewards program.
Which nearby places can I visit before or after enjoying a meal at Dairy Queen Grill & Chill?
Nearby you can visit places such as Franchino's Pizza, Toni's Cafe, and Hot Slots coffee lounge for additional dining or leisure experiences.
Are there nearby services like banks or ATMs close to Dairy Queen Grill & Chill in Auburn?
Yes, Illini Bank and United Community Bank are nearby, along with a LibertyX Bitcoin ATM for your banking and cash needs.
What are some nearby shops or places of interest near Dairy Queen Grill & Chill where customers might shop or relax?
Customers can visit Rodney's Swap Shop for thrift shopping, Shear Karisma and Alchemy Hair Salon for beauty needs, or stop by Casey's General Store for convenience shopping.