Customer experiences with staff are mixed; some report friendly service while others mention rudeness and slow response times.
Food Consistency
Food quality varies significantly; some customers enjoy their meals while others report cold or poorly prepared items.
Cleanliness
The cleanliness of the establishment is noted positively by some, but others report unsanitary conditions.
Order Accuracy
Many customers have experienced issues with incorrect orders, leading to frustration and disappointment.
Drive-Thru Experience
The drive-thru service is often criticized for being slow and inefficient, with long wait times reported.
BM
Brandy Mattingly
Oct 23, 2025
5.0
My husband and I have never had a bad experience with this establishment. The staff is always friendly and our food/sweet treats are always great.
DH
Dave's Food and Hiking
Sep 29, 2025
5.0
Nice place. Very friendly staff. They apologized for a wait that I didn't feel was very long at all. Had a delicious burger and fresh fries even though it was kind of later at night.
TM
Trina Mcgraw
Jun 12, 2023
1.0
Ordered 5 cheeseburgers plain with only cheese among other things. Had to repeat it two times. Waited a good 25 minutes, and no one has been in front of me. Felt sorry for the one car behind me, we finally got our food. My daughter took one bite and it was fine the second bite not so much. We checked the rest and some had ketchup some had pickles and ketchup and one with all the condiments. Went to get back in line and no way I was waiting behind four cars that had just pulled in. When inside the first girl was very nice about it she apologized all over herself the second one who I'm assuming is some kind of manager even though she was on her phone for a little bit not as friendly I said look I can eat two of those I don't care whether I have the condiments but you have to make three of them because they do finally got my food went out told my daughter to check the top three because those would be hers and our dog they were fine get down to the two that I was being nice about saying I can eat them and I realize what the one that gave me was the one my daughter and I already ate a couple bites off of very nice will not be back love supporting local but not this one.
Frequently Asked Questions About Dairy Queen Grill & Chill
What are the operating hours of Dairy Queen Grill & Chill in Atlanta, IL?
Dairy Queen Grill & Chill is open daily from 10:00 AM to 10:00 PM.
Where is Dairy Queen Grill & Chill located in Atlanta, IL?
The address is 102 Empire St, Atlanta, IL 61723, USA.
What types of food does Dairy Queen Grill & Chill specialize in?
They specialize in soft-serve ice cream, Blizzard® Treats, signature shakes and malts, Grillburgers®, and chicken strip baskets.
Does Dairy Queen Grill & Chill offer drive-thru service?
Yes, they have a drive-thru available for convenient ordering.
Is Dairy Queen Grill & Chill family-friendly and accessible?
Yes, it is family-friendly, offers booster seats, high chairs, is wheelchair accessible, and welcomes children.
Can I order Dairy Queen Grill & Chill food online?
Yes, you can order pickup online at their order URL: https://www.dairyqueen.com/en-us/order/pickup/n/45907/
Are there restroom and WiFi facilities at Dairy Queen Grill & Chill?
Yes, they provide restrooms and free WiFi for customers.
What nearby places can I visit before or after dining at Dairy Queen Grill & Chill?
You can visit nearby places like Pizza Hut Express for more food options, Roady’s Atlanta Travel Center for travel needs, and The American Giants Museum for a local history experience.
Are there gas stations near Dairy Queen Grill & Chill?
Yes, nearby gas stations include Shell, Roady’s Atlanta Travel Center, Fast Stop, and Casey’s General Store, helpful if you need fuel before or after your visit.
Is there a post office near Dairy Queen Grill & Chill?
Yes, the United States Postal Service (USPS) is nearby, making it convenient for mailing or package needs before or after enjoying your meal.