Customer experiences with staff are mixed; some report friendly service while others mention rudeness and slow response times.
Food Consistency
Food quality varies significantly; some customers enjoy their meals while others report cold or poorly prepared items.
Cleanliness
The cleanliness of the establishment is noted positively by some, but others report unsanitary conditions.
Order Accuracy
Many customers have experienced issues with incorrect orders, leading to frustration and disappointment.
Drive-Thru Experience
The drive-thru service is often criticized for being slow and inefficient, with long wait times reported.
BM
Brandy Mattingly
Oct 23, 2025
5.0
My husband and I have never had a bad experience with this establishment. The staff is always friendly and our food/sweet treats are always great.
DT
Dave's Food and Travel
Sep 29, 2025
5.0
Nice place. Very friendly staff. They apologized for a wait that I didn't feel was very long at all. Had a delicious burger and fresh fries even though it was kind of later at night.
IH
Isabel Hull
Jun 1, 2025
1.0
Spent thirty minutes in the drive through and it wasn’t even busy.
EE
Ernest
Aug 3, 2024
5.0
Great bacon cheese burger and onion rings. Friendly staff
RJ
Rochelle Johnson
Jun 27, 2022
5.0
I was passing through the area and wanted a chicken strip basket. I was greeted by extreme kindness from the beginning to the end. The service was impeccable. The crew was very pleasant! What stood out most was seeing that my hands were full and the offer to assist me to my car. I travel often and cross a vast of fast-food establishments so I can elaborate on “customer service”. The crew was made of a younger age group that showed clear appreciation of their job! I definitely will be back to receive 5-star style restaurant treatment.
THANKS wholeheartedly for putting a smile on my face!
Frequently Asked Questions About Dairy Queen Grill & Chill
What are the operating hours of Dairy Queen Grill & Chill in Atlanta, IL?
Dairy Queen Grill & Chill is open daily from 10:00 AM to 10:00 PM.
Where is Dairy Queen Grill & Chill located in Atlanta, IL?
The address is 102 Empire St, Atlanta, IL 61723, USA.
What types of food does Dairy Queen Grill & Chill specialize in?
They specialize in soft-serve ice cream, Blizzard® Treats, signature shakes and malts, Grillburgers®, and chicken strip baskets.
Does Dairy Queen Grill & Chill offer drive-thru service?
Yes, they have a drive-thru available for convenient ordering.
Is Dairy Queen Grill & Chill family-friendly and accessible?
Yes, it is family-friendly, offers booster seats, high chairs, is wheelchair accessible, and welcomes children.
Can I order Dairy Queen Grill & Chill food online?
Yes, you can order pickup online at their order URL: https://www.dairyqueen.com/en-us/order/pickup/n/45907/
Are there restroom and WiFi facilities at Dairy Queen Grill & Chill?
Yes, they provide restrooms and free WiFi for customers.
What nearby places can I visit before or after dining at Dairy Queen Grill & Chill?
You can visit nearby places like Pizza Hut Express for more food options, Roady’s Atlanta Travel Center for travel needs, and The American Giants Museum for a local history experience.
Are there gas stations near Dairy Queen Grill & Chill?
Yes, nearby gas stations include Shell, Roady’s Atlanta Travel Center, Fast Stop, and Casey’s General Store, helpful if you need fuel before or after your visit.
Is there a post office near Dairy Queen Grill & Chill?
Yes, the United States Postal Service (USPS) is nearby, making it convenient for mailing or package needs before or after enjoying your meal.