Business Details
About
Fast Food RestaurantHot Dog Restaurant
Welcome to Portillo’s at 806 W Dundee Road! Dive into the authentic taste of Chicago Street food at our 20s Prohibition themed restaurant, just 5.6 miles from Arlington Park. Savor our char-broiled burgers, Italian Beef Sandwiches, iconic Chicago-style hot dogs, and fresh chopped salad. Don’t miss out on our famous chocolate cake shake to top off your meal. Open late and designed for family-friendly dining, Portillo’s is the ultimate spot for delicious fast food in a fun atmosphere. Plus, we offer convenient delivery and catering options to bring our Chicago favorites right to your door. We look forward to seeing you!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- DebitAvailable
Location
Portillo's Arlington Heights
806 W. Dundee Rd., Arlington Heights, IL
60004, United States
Hours
Reviews
4.3
3,568 reviews
5 stars
2,353
4 stars
647
3 stars
209
2 stars
94
1 star
265
What are people saying?
AI-generated from recent customer reviews
Order Accuracy
Many customers reported issues with incorrect orders and missing items, leading to frustration.
Food Quality
There are mixed reviews on food quality, with some praising the taste while others noted a decline in freshness and consistency.
Customer Service
Customer service experiences vary, with some praising friendly staff while others reported unhelpful or rude interactions.
Atmosphere
The restaurant's atmosphere is generally appreciated, though some find it dated and less inviting.
Value for Money
Customers noted rising prices and concerns about portion sizes, impacting perceived value.
- SLStanislav Likhachev1 day ago4.0Portillo’s is a place with a truly unique atmosphere. The interior is something special — the details, the lighting, the style. It gives the space a character of its own, and you can recognize it from a single photo. That alone makes the visit enjoyable. The hot dogs, cheeseburgers, and classic dishes are always at a solid level — consistent and tasty. It’s the kind of place you come back to for the familiar quality. Honestly, I wanted to give it 5 stars, but the overall organization occasionally falls behind a bit. During busy hours there can be small delays, which slows things down. So it’s a fair 4 stars, but with plenty of respect. The atmosphere and style are still better than many chain restaurants.
- VRVicky R2 days ago1.0What happed to this place? Yesterday got my food and it was cold! Today I got my order and went home to find out I got charged for cheese cause but it was not in the bag.
- CBCity Boy4 days ago1.0$260 catering order and no Gardinrea or peppers with 20 Italian beefs. Now I have an office full of unhappy people. Thanks portillos! NEVER AGAIN!
- MCMitch CohenNov 10, 20251.0I have been there many times. The last 3 times when I got home the order has been wrong. I am a diabetic and should not have bread. Portillos offers a low card option. I ordered the combo bowl. When I got home it was in the bread not the bowl. I had to drive back again let the manager know this is the 3 time in a row my order has been wrong. All she said is ill let them know. No service recovery. I believe the portion sizes have also gone down.
- TTTaylorNov 6, 20251.0This Portillo’s tastes like everything has been sitting out for an entire day before being served. Everything is soggy and doesn’t feel fresh at all. I’m a huge fan of Portillo’s in general, but this location is extremely subpar. I’d recommend going to a different location if you have the chance.
Frequently Asked Questions About Portillo's Arlington Heights
What are the regular opening hours for Portillo's Arlington Heights?
Portillo's Arlington Heights is open from 10:00 AM to 11:30 PM Monday through Thursday and Sunday, and from 10:00 AM to midnight on Friday and Saturday.
Does Portillo's Arlington Heights have a drive-through service and what are its hours?
Yes, the restaurant offers drive-through service from 10:00 AM to 11:30 PM Monday through Thursday and Sunday, and until midnight on Friday and Saturday.
Can I find classic Chicago-style hot dogs and Italian beef sandwiches at Portillo's Arlington Heights?
Yes, Portillo's Arlington Heights serves authentic Chicago street food including char-broiled burgers, Italian beef sandwiches, and iconic Chicago-style hot dogs.
Is Portillo's Arlington Heights family-friendly and accessible?
Yes, the restaurant welcomes families, offers high chairs, has wheelchair-accessible entrance, parking, seating, and restroom facilities for accessibility.
Does Portillo's Arlington Heights accept credit cards and which ones?
Yes, the restaurant accepts major credit cards including American Express, Discover, MasterCard, and Visa.
Are there options for takeout, delivery, and catering at Portillo's Arlington Heights?
Yes, Portillo's Arlington Heights offers takeout, delivery, and catering services to bring their Chicago favorites to your door.
What are some nearby shopping centers or stores close to Portillo's Arlington Heights?
Ridge Plaza shopping center and nearby stores like Kohl's and Clothes Mentor offer great shopping options near Portillo's Arlington Heights, perfect for visits before or after dining.
Are there nearby automotive services near Portillo's Arlington Heights for customers?
Yes, customers can find automotive services near Portillo's Arlington Heights including Arlington Heights Ford, Arlington Heights Buick GMC, Caliber Collision, and Sullivan Buick GMC.
What medical or urgent care facilities are close to Portillo's Arlington Heights?
Nearby medical facilities include MedSpring Immediate Care and MedSpring Urgent Care, which are convenient options for customers in the area.
Where is Portillo's Arlington Heights located and how can I contact them?
Portillo's Arlington Heights is located at 806 W. Dundee Rd., Arlington Heights, IL 60004. You can contact them by phone at +1 847-870-0870.