Panera Bread

3.9
498 reviews
Toasted Italiano & Balsamic Chicken Greens with Grains

About

CafeSalad ShopSandwich RestaurantBreakfast RestaurantSoup RestaurantTake Out RestaurantCoffee ShopBakeryRestaurant Delivery ServiceCatererPanera
From focusing on quality ingredients to serving our food to you in a warm and welcoming environment, Panera Bread is committed to being an ally to our guests. That means crafting a menu of soups, salads and sandwiches that we are proud to feed our families. You don’t have to compromise to eat well. Whether you want to come in and enjoy a coffee and our complimentary Wi-Fi, or order online using Rapid Pick-Up so you can grab something quickly, Panera Bread Arlington Heights is here with warmth and welcome. Panera Bread. Food as it should be.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Panera Bread
5 W Rand Road, Arlington Heights, IL
60004, United States

Hours

Reviews

3.9
498 reviews
5 stars
254
4 stars
108
3 stars
35
2 stars
29
1 star
72

What are people saying?

AI-generated from recent customer reviews

Service Issues

Customers frequently reported slow service, incorrect orders, and lack of attention from staff.

Food Quality

While some customers praised the food as fresh and delicious, others complained about portion sizes, quality inconsistencies, and high prices.

Cleanliness

Multiple reviews highlighted concerns about cleanliness, particularly in the dining area and restrooms.

Customer Service

There were mixed reviews on customer service, with some praising friendly staff while others noted poor management and unprofessional behavior.
  • GK
    Grace Kim
    5 days ago
    2.0
    There was only one ordering kiosk available, and I had to wait quite a long time because another customer was taking an extended amount of time placing their order. After I finally placed my order, I realized there was no screen displaying order status, which made the process inconvenient. For a business that serves multiple customers, having only one kiosk and no visible order status screen significantly impacts the customer experience. I strongly encourage you to invest in additional equipment so customers can order more efficiently and track their orders without unnecessary confusion or delays.
  • MJ
    M Jal
    Jan 5, 2026
    1.0
    Ordered food 2 times for a delivery and they took 60 minutes and no update at all and then when I call them they tell me that the driver just arrived there. By the way food was never delivered. Don’t order for delivery. What happens to your warm sandwich in 60 minutes. Soggy sandwich definitely 0 star
  • AC
    Adrian Canady
    Nov 19, 2025
    1.0
    $7 for a CUP of Broccoli & Cheese soup?! You guys have gotta be out of your minds.
  • HO
    Haithem Oueslati
    Nov 6, 2025
    5.0
    Good Job!
  • MS
    Myron S
    Oct 31, 2025
    1.0
    The management is horrible. Honestly I’ve never seen a Panera this bad-handled, and they have such a huge ego like if they’re the stuff. There’s only a few employees that are good workers, but the rest are just ignorant, irresponsible, and don’t know how to run a store. Glad to see this Panera is under 4 stars! Well deserved. Anyway thank you!! Will definitely not visit again especially not the managers.

Frequently Asked Questions About Panera Bread

Does Panera Bread in Arlington Heights accept reservations?

No, Panera Bread in Arlington Heights does not accept reservations.

What kind of food and environment does Panera Bread in Arlington Heights offer?

Panera Bread focuses on quality, clean ingredients served in a warm and welcoming environment, offering soups, salads, sandwiches, and freshly baked breads.