Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.8
1,326 reviews
5 stars
592
4 stars
282
3 stars
191
2 stars
80
1 star
181
What are people saying?
AI-generated from recent customer reviews
Service Issues
Customers frequently reported slow service, incorrect orders, and poor communication from staff.
Food Quality
There were numerous complaints about food quality, including cold items, incorrect orders, and unsatisfactory taste.
Cleanliness
Several reviews highlighted cleanliness issues, particularly in the dining area and play area, with some mentioning unsanitary conditions.
Customer Experience
Mixed feedback on customer service, with some employees praised for their friendliness while others were criticized for rudeness and lack of attention.
Pricing Concerns
Customers expressed dissatisfaction with rising prices and perceived value for money.
- MRMy google reviewNov 15, 20255.0Great service, clean dining area and fresh food!
- MPMatt PepichNov 13, 20252.0Picked up food for the kids at the drive-thru, so I can't comment on the inside. But the kids didn't eat much of the food because they only got 2 little ketchup packets for two orders of chicken nuggets and fries. It's partly their fault they use a whole packet for like 2 nuggets, but seriously McDonald's, are you penny pinching that much that you can't add a couple extra? They even had a sign on the drive up window stating 1 packet per 4 or 6-pack of nuggets. I guess fries don't deserve ketchup? I don't plan on returning here.
- UHUncle HowdyNov 3, 20251.0One of the worlds worst mcdonalds in the history of mankind. Top 3 definitely
- JJJohnNov 2, 20251.0Horrible service at this location. No patience at the drive-thru and they like to close the window immediately after handing the food over. I don't even think the guy at the pick up window said a word to me. Customer service at its worst. Don't bother going to this one. I tried to call and they just hung up without actually answering the call. How sad.
- OCOrlando CruzOct 20, 20255.0Todo muy bien , muy amables, comida fresca 100% , solo que cuando ordeno bebidas aveces me falta el vaso y tengo que pararme a pedirlo😃😃
Frequently Asked Questions About McDonald's
What are the regular operating hours of McDonald's at 1920 N Arlington Heights Rd?
McDonald's is open daily from 5:00 AM to 12:00 AM (midnight).
Until what time is the drive-through service available at this McDonald's location?
The drive-through is open every day from 5:00 AM to midnight (12:00 AM).
What are the delivery hours for McDonald's at this location?
Delivery is available daily from 5:00 AM to 11:30 PM.
What delivery and pickup services does this McDonald's offer?
Services include curbside pickup, delivery, same-day delivery, and no-contact delivery.
How can I place an order online for delivery from McDonald's?
You can order online at https://mcdonalds.order.online/business/-5579 or via the McDonald's app available on Apple and Android.
What payment options are accepted at this McDonald's?
Accepted payments include American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, and Visa.
What types of cuisine and food items can I expect at this McDonald's?
McDonald's offers a variety of menu options including breakfast, burgers, sandwiches, coffee, ice cream, and frozen yogurt made with quality ingredients.
Which nearby dining options can I explore before or after visiting McDonald's?
Nearby restaurants include Garibaldi's Italian Eatery for Italian and pizza, Crumbl - Arlington Heights for desserts, Palm Court Restaurant for steak and American cuisine, Domino's Pizza, and Panera Bread for coffee and bakery items.
Are there convenient stores or gas stations near this McDonald's for quick errands?
Yes, nearby options include Shell and Speedway gas stations, and Graham's Marketplace convenience store.
What retail and service stores are near McDonald's that customers might visit?
Nearby stores and services include Red Wing Shoes (shoe and fashion), For Eyes (optometrist), The Vitamin Shoppe (health supplements), Mattress Firm, and The UPS Store 4073 for printing and shipping.