McDonald's

3.4
851 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
15 E Dundee Rd, Arlington Heights, IL
60004, United States

Hours

Reviews

3.4
851 reviews
5 stars
313
4 stars
168
3 stars
128
2 stars
34
1 star
208

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported long wait times, incorrect orders, and rude staff, leading to a generally negative perception of service.

Cleanliness

Many reviews highlighted poor cleanliness in the dining area and bathrooms, with some customers describing the environment as filthy.

Food Quality

Mixed feedback on food quality, with some customers enjoying fresh items while others received cold or poorly prepared food.

Staff Performance

While some staff were praised for being friendly and efficient, others were criticized for being unprofessional and inattentive.

Playground and Atmosphere

The location features a nice playground for kids, but the overall atmosphere was often described as chaotic and uninviting.
  • A
    üsïël ay
    Nov 16, 2025
    1.0
    10 minutes for an orange juice ridiculous
  • TT
    Teni
    Nov 13, 2025
    1.0
    Worst McDonald’s I’ve ever been to. Every single table and counter was filthy. Guy at the register who had been standing there a while literally walked away after a minute of ignoring me and everyone else in the kitchen just ignores you while standing around talking.. fountain machine is broken and the ketchup dispenser is empty and they don’t wanna help.. oh and the fries were stale and cold.
  • JH
    Joanne Hanson
    Nov 6, 2025
    5.0
    We went with 4 kids so they had pizza and fries. The pizza was surprisingly good. We also had salads. Also very good. Service was fabulous. The kids enjoyed the coloring sheets so it made dinner much easier.
  • DK
    Darek Koczwara
    Oct 24, 2025
    5.0
    Typical McDonald's, pretty fast service, drinkable coffee, sandwich was all right.
  • LM
    Laura Marquez
    Oct 9, 2025
    1.0
    This place is nasty as hell, i used the drive thru, i specifically asked for fresh fries and they said yes and made me pull over for them and wait such a long time for them, to not give me fresh fries! They wer cold, old, and tasted fishy, ive never been so disgusted by mcdonalds fries .

Frequently Asked Questions About McDonald's

What are the regular operating hours of McDonald's at 15 E Dundee Rd, Arlington Heights?

McDonald's is open daily from 5:00 AM to 11:00 PM, except on Fridays and Saturdays when it stays open until midnight.

What are the McDonald's drive-thru hours at this location?

The drive-thru is open from 5:00 AM to 11:00 PM Sunday through Thursday, and until midnight on Fridays and Saturdays.