Jewel-Osco

Reviews

• YH

  Yvette Helmi

  1 day ago
  1.0
  I placed my order online early in the day to ensure delivery between 2 and 7pm, as indicated on both the website and the app. The system confirmed that the order was delivered. However, when I contacted customer service, an agent initially informed me that the delivery was en route and that I should receive it shortly. After waiting an additional hour, I called again. The representative then stated that they were unaware of what had happened to the delivery and suggested transferring my case to another department for resolution, rather than investigating the issue themselves, which I believe is part of their responsibility. I inquired why she could not call to locate the order, and she responded that she was unable to do so. I requested a refund, and initially, I was told it would take five business days to process. I expressed concern that I would have to wait to receive my groceries until the refund was issued, to which she responded that the refund would take five to seven days. I pointed out that this was inconsistent with her previous statement. The interaction was marked by rudeness, and she offered to send a transcript of our conversation, implying a dismissive attitude. I requested to speak with a manager, as I believe this constitutes poor customer service and highlights a lack of organization.
• SS

  stizan24

  Feb 17, 2026
  5.0
  It's a Jewel.
• MB

  Michael Bigelow

  Jan 18, 2026
  1.0
  Jewel has gone down hill big time. One register open , the deli is was under trained and not enough staff and floor was dirty, I would go to Marrianos instead every time.
• DF

  Daniela F.

  Dec 30, 2025
  1.0
  This used to be our grocery store of choice. However, for the past few years it's the last resort. Most of the staff seem to not want to be there and are often rude. The lines are ridiculous. Trader Joes opens additional lines when there's more than 3 people waiting. This Jewel can have lines of 8 or more and still have closed registers. And I question the cleanliness. Too bad. As mentioned, I only make a trip here as a last resort.
• DS

  Dani Seiwert

  Dec 8, 2025
  1.0
  I have super disappointed in the customer service here and the ableism at this location. I have crutches due to a hip injury. I placed them in the cart since the cart is acting like an assisted device. The "monitor at the self check out" on 12/08 around 1:20-1:30 said "You don't need those crutches." I looked at her and said," Yes I do I have a hip injury." All she said was i didn't mean it in a bad way. Seriously consider what you say to people because that was uncalled for and quite rude. I go to this jewel all the time since its close to my work. Thats never happening again

Frequently Asked Questions About Jewel-Osco