Dunkin'

3.8
215 reviews

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Arlington Heights, IL for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
1818 W Northwest Hwy, Arlington Heights, IL
60004, United States

Hours

Reviews

3.8
215 reviews
5 stars
111
4 stars
34
3 stars
26
2 stars
13
1 star
31

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers reported inconsistent service, with some experiencing friendly and efficient staff while others faced rude behavior and long wait times.

Food Quality

Several reviews highlighted issues with food quality, including stale items and incorrect orders, leading to disappointment among customers.

Cleanliness

There were mixed reviews regarding cleanliness, with some customers praising the cleanliness of the location while others reported unsanitary conditions.

Customer Loyalty

Despite the issues, many customers expressed strong loyalty to the location, citing friendly staff and good coffee as reasons for their continued patronage.
  • JL
    Jessica Loechl
    Dec 6, 2025
    5.0
    Drinks are always made correctly and staff is friendly and efficient.
  • ET
    Eric Taylor
    Oct 29, 2025
    1.0
    So I went thru the drive thru for a small coffee with 1 creme and 3 sugers...the first cup was filled with curdled creme....so I turned around, went back thru the drive thru..and let them know the problem after a 4 min huddle over the new cup...the gentleman said here's a new cup I will let them know...this is what he gave me....
  • PP
    Pete P
    Oct 18, 2025
    2.0
    Dirtiest Dunkin I have come across. I tossed out the food after I noticed how dirty the back and the front is.
  • CG
    Christina Gowrylow
    Nov 2, 2023
    1.0
    I ordered a bacon, egg & cheese breakfast sandwich on a plain bagel, and instead sadly received a stale bagel, burnt & hardened with gooey cheese all over the inside of the bag, while the bacon completely slid out of the sandwich, greasy and sloppy. While I don't typically order hash browns, I thought I'd give them a try, but what a bad idea. The flavor was off, like they were cooked in bad oil or something. They also tasted old and after one bite I actually had to spit it out. Total waste of my money.

Frequently Asked Questions About Dunkin'

What are the operating hours of Dunkin' in Arlington Heights, IL?

Dunkin' in Arlington Heights is open Monday through Saturday from 4:00 AM to 7:00 PM, and on Sunday from 5:00 AM to 7:00 PM.

Does Dunkin' offer delivery and curbside pickup services?

Yes, Dunkin' offers both delivery and curbside pickup services at their Arlington Heights location.