Dunkin'

3.8
387 reviews
Decked Out Lattes

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Arlington Heights, IL for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
1010 E Rand Rd, Arlington Heights, IL
60004, United States

Hours

Reviews

3.8
387 reviews
5 stars
190
4 stars
73
3 stars
40
2 stars
21
1 star
63

What are people saying?

AI-generated from recent customer reviews

Service Issues

Many customers reported poor service, including incorrect orders, unresponsive staff, and rude interactions.

Food Quality

Several reviews mentioned consistently burnt food and incorrect or unsatisfactory food items.

Coffee Consistency

While some customers praised the coffee, others complained about bad taste and inconsistency in quality.

Cleanliness Concerns

Multiple reviews highlighted cleanliness issues, including unsanitary conditions and unkempt areas.

Positive Staff Interactions

Despite the negative feedback, some customers noted friendly and helpful staff, especially in drive-thru experiences.
  • AF
    Anastasia Finch
    Nov 8, 2025
    5.0
    Dunkin Donuts is Dunkin Donuts
  • AA
    Abeer Abu-Ghalyoun
    Oct 29, 2025
    3.0
    Staff is nice, but I've ordered my avocado toast and two were un toasted. Looks like they try to save time by telling you wait in the tight parking lot in mornings. 🤷🏽‍♀️
  • AG
    Andrew Gaming
    Jun 19, 2025
    2.0
    Ordered a medium milkshake and was given a 3/4 full cup after I asked to fill it more they just diluted it, I also got an ice-cream cone with two scoops and which both scoops were half and barely filled the cone.
  • JR
    james rojewski
    Jun 13, 2025
    1.0
    Had not fresh coffee there! Complained to Mgr!She refused to replace Coffee!Go to Starbucks for better coffee!Always take care of customer!
  • MP
    Michael Piotrowski
    Jan 13, 2016
    4.0
    Fast drive thru service, they also gave me a tip on how to save some money on getting the right meal

Frequently Asked Questions About Dunkin'

What are the regular opening hours for this Dunkin' location in Arlington Heights, IL?

This Dunkin' location in Arlington Heights is open Monday to Saturday from 4:00 AM to 10:00 PM and on Sunday from 5:00 AM to 10:00 PM.

Does this Dunkin' location offer delivery and curbside pickup options?

Yes, the Arlington Heights Dunkin' offers delivery and curbside pickup services for customer convenience.