Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving.
Dunkin’ is proud to serve Arlington Heights, IL for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Customers reported mixed experiences with service, noting both friendly staff and instances of rudeness or inattentiveness.
Food Quality
Several reviews highlighted issues with burnt food and incorrect orders, indicating a consistent problem with food preparation.
Coffee Consistency
While some customers praised the coffee, others complained about burnt or poorly made coffee, suggesting inconsistency in quality.
Operational Issues
Multiple reviews mentioned problems with the store's hours, including early closures and unresponsive service during operational hours.
Cleanliness
There were complaints about cleanliness, with some customers reporting unsanitary conditions and poor maintenance.
RG
Ryan Gerstad
Feb 24, 2026
1.0
Food seems to be always overcooked or undercooked. This location has gone downhill
HG
Haiven Garcia
Jan 29, 2026
5.0
This location is very accommodating! The food was a bit more crispy/almost burnt, but I see they were busy with online orders. We bought a milk and the seal to the cap was broken so they gave us a new one. There was also a mix-up with the type of sandwich we ordered and the owner personally got us the right one! Now that’s what good service is! I’m not sure I’d come back unless the owner is here lol but hey I will still give them 5 stars.
AB
A Bairstow
Jan 7, 2026
2.0
Friendly service but my sour dough breakfast sandwich was burnt - all black bread - I see some others reviews who also said their food was burnt - went through the drive through and already home so cant have them remake it - not going here again
LM
Lena McCarthy
Dec 25, 2025
5.0
This is the friendliest Dunkin Donuts in the area! We live right around from this location so it’s the most convenient. Every time we go in the staff always has a smile and they’re welcoming.
The donuts are fresh and the coffee doesn’t taste burnt like some other places. We came here on Christmas Day, they were open and the drive thru was hopping with cars waiting! We opted to go inside and were greeted warmly even though everyone was moving and filling orders. I didn’t have to wait to place my order. There was a nice selection of donuts available as well as munchkins. I ordered a dozen donuts and 25 munchkins. They were super fresh. I also had a large coffee. It wasn’t overly sweet with sugar and tasted fresh brewed.
The inside is open and bright. The tables are clean. Napkins and straws are available for you to grab yourself. We also come here for our ice cream fix and they have a nice selection of premade cakes which taste really good, and have fresh Baskin Robins ice cream. They have a nice deal buying 2 prepackaged quarts which is what we usually do, along with adding a banana split to go. Even the ice cream is packed carefully and the banana split scoops are generous.
My favorite Dunkin location!
RJ
Ryan Johnston
Dec 13, 2025
1.0
I don't understand how every part of a iced coffee is so well calculated from how much iced coffee goes in to how much ice gets added. But with that the iced coffee is so nasty. The coffee literally smells like poop. It's so bad your team has to be aware they are not doing something properly... And it's frustrating because you were the only Dunkin making iced coffee properly.