Brand Certified
Chipotle Mexican Grill
2.5(243 reviews)
Certified by Chipotle Mexican Grill • Mar 01, 2026
Business Details
711 E Palatine Rd, Arlington Heights, IL
60004, United States
Certified by Chipotle Mexican Grill • Mar 01, 2026
(224) 857-7699
Certified by Chipotle Mexican Grill • Mar 01, 2026
https://locations.chipotle.com/il/arlington-heights/711-e-palatine-rd?utm_source=extendednetwork&utm_medium=yext&utm_campaign=yext_listings?restaurant=4402
Certified by Chipotle Mexican Grill • Mar 01, 2026
About
Certified by Chipotle Mexican Grill • Mar 01, 2026
Mexican Restaurant
Chipotle Arlington Heights R-2 is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Location
Certified by Chipotle Mexican Grill • Mar 01, 2026
Hours
Certified by Chipotle Mexican Grill • Mar 01, 2026
Reviews
2.5
243 reviews
5 stars
68
4 stars
15
3 stars
10
2 stars
23
1 star
127
What are people saying?
AI-generated from recent customer reviews
Food Quality
Numerous customers reported issues with food quality, including undercooked rice, bland flavors, and even contamination in some cases.
Portion Sizes
Many reviews highlighted consistently small portion sizes, with customers feeling shortchanged on ingredients, especially proteins.
Service Issues
A significant number of reviews mentioned rude or inattentive staff, with complaints about poor customer service and lack of urgency.
Cleanliness
Several customers noted that the restaurant was dirty, with unclean tables and floors, contributing to a negative dining experience.
Order Accuracy
Multiple customers experienced issues with incorrect orders, including missing items and wrong ingredients, particularly with online orders.
- JAJohn A5 days ago5.0Not sure what all the negative reviews are for. Every time I’ve come here, I’ve had a great experience. I’m a vegetarian and get the veggie bowl, so I need some sustenance. They didn’t give me much rice, but all I had to do was ask for more. The only other complaint is that the cashier girl totally ignored me after I paid - no thank you, no “have a good day.” She just had her back turned to me. Oh well, I’ll be back. 🙂
- AAAnniFeb 24, 20261.0Hair in food and burnt pieces that hurt teeth. Nothing against service just basic rules and standards are not met
- KHKevin HongFeb 20, 20261.0Gross. I’ve had apple sauce less mushier than this bowl. I could pick up the rice in one piece with my fork. The chicken tasted like it was boiled. Only saving grace was the 2 cups of hot sauce I put in it to mask the taste and even with that it barely helped. I wouldn’t feed this to my worst enemies dog.
- JHjoonpyo hongFeb 20, 20261.0This was the worst chiptole I have ever had. The rice was old and watery that when I tried to mix it, it was a block of rice. I had to throw away some of the rice as they were soggy bricks. The chicken was soooo bad. It had no flavor and so dry. There were just high school kids who worked there. They have been going downhill and would never recommend going here.
- PBPenelope ByersFeb 19, 20262.0About 1/3 of my bowl was filled, the chicken was a bit undercooked. :(
Brand Certified Facts from Chipotle Mexican Grill
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Certified March 01, 2026Yext Knowledge Graph
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